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Problems Activating Windows Vista Ultimate RRS feed

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    Folks,

    I'm experiencing problems activating my copy of Windows Vista Ultimate (32-bit). The activation process is reporting that my Product Key is already in use. The original error code was 0xC004C003, but this has now changed to 0xC004C008. I've worked through a lot of the solutions in this forum, but none seem to work for me, i.e.:

    (a) using slmgr -ipk <key> followed by slmgr -ato at the command line

    (b) using the Change Product Key option via the Welcome Center (using the Next button and not the Acitivate Windows now link)

    I've also tried activating over the phone but it no longer validates the key. Any ideas?

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Detailed Status: 0x1
    Windows Product Key: *****-*****-T2XMG-XJMVX-JJC4R
    Windows Product Key Hash: 2ZbWG1CvTESLbh2fy2MpqcfXIJk=
    Windows Product ID: 89580-006-0722541-71132
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 857b5efe-050f-459b-8c72-b9b2c920d88e
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Failed to retrieve file version. - 0x80070006
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>857b5efe-050f-459b-8c72-b9b2c920d88e</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-JJC4R</PKey><PID>89580-006-0722541-71132</PID><PIDType>5</PIDType><SID>S-1-5-21-875253875-3474440098-1162644612</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-7100</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20050623000000.000000+000</Date></BIOS><HWID>0B513907018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Monday, February 26, 2007 11:00 PM

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    I have just repeated the phone activation as requested - it required me to go through and speak with a support engineer - who was very helpful, walked me through the process and gave me the necessary code in order to activate my copy of Windows Vista Ultimate - success at last! It was worth pointing out though, that one portion of the automated call was leading to my problem when attempting to activate earlier via the phone. Not sure what whether the user experience on the activation phone line is largely universal across the globe, but in the UK the process goes a little like this:

    1. You're prompted to press 1 if you want to Activate a Microsoft Product, or 2 to Activate Windows Terminal Server etc.

    2. I press 1.

    3. Then I'm prompted to enter the installation key which is displayed on my screen - everything is going smoothly so far.

    4. Enter the entire key - and then I'm told to wait (up to 10 seconds) until the key is checked.

    5. A few seconds later, another recorded voice states that it needs to ask me a few additional questions.

    6. It asks if my copy of Windows XP (not sure if it meant Vista here - or this is a generic process for both XP and Vista) was pre-installed (i.e. OEM) or a Retail purchase.

    7. I press 2 for Retail Purchase - I bought it from Amazon online.

    8. Next is the tricky bit - it then asks how many machines Windows XP is installed on (again, I think it means Vista here).

    9. My instinctive response (without waiting for the options) is to press 1 - because I'm only installing on one computer - fine right? I mean, if you were installing on 3 computers you would type 3 right?

    10. Wrong! As it turns out, I was a good little boy this time around and let the messages play in full - it tells me that the options are: 1 if installed on MORE THAN one computer and 2 if installed on ONLY one computer - completely counter-intuitive - which was why on my previous attempts to activate via phone the recorded message snapily told me that I can't install one more than one computer and here endeth the lesson.

    Don't get me wrong, I probably should have waited to listen to the options fully - but I think I'm probably not the only one who will instinctively press 1 at this point, only to be shown the door.....

    I'm obviously pleased that I've now been able to activate successfully, but its frustrating that it didn't work online.

    Thank you for getting back to me on this issue - much appreciated.

    Regards,

    Shane

    Friday, March 9, 2007 6:47 PM

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    I've subsequently validated my copy of Vista Ultimate at www.microsoft.com/genuine however, activation still fails *sigh!*:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-T2XMG-XJMVX-JJC4R
    Windows Product Key Hash: 2ZbWG1CvTESLbh2fy2MpqcfXIJk=
    Windows Product ID: 89580-006-0722541-71132
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 857b5efe-050f-459b-8c72-b9b2c920d88e
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>857b5efe-050f-459b-8c72-b9b2c920d88e</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-JJC4R</PKey><PID>89580-006-0722541-71132</PID><PIDType>5</PIDType><SID>S-1-5-21-875253875-3474440098-1162644612</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-7100</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20050623000000.000000+000</Date></BIOS><HWID>0B513907018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Monday, February 26, 2007 11:09 PM
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    I'm doing some more research on this issue.  I'll get back to you as soon as I hear back.  Thanks for your patience as I try to track down an answer!
    Wednesday, February 28, 2007 1:33 AM
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    Would you try phone activating?  You can get started by typing "slui 4" in a command prompt and pressing Enter.  Then follow the prompts.  Let me know if that works.  Thanks!

    Friday, March 9, 2007 12:41 AM
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    I have just repeated the phone activation as requested - it required me to go through and speak with a support engineer - who was very helpful, walked me through the process and gave me the necessary code in order to activate my copy of Windows Vista Ultimate - success at last! It was worth pointing out though, that one portion of the automated call was leading to my problem when attempting to activate earlier via the phone. Not sure what whether the user experience on the activation phone line is largely universal across the globe, but in the UK the process goes a little like this:

    1. You're prompted to press 1 if you want to Activate a Microsoft Product, or 2 to Activate Windows Terminal Server etc.

    2. I press 1.

    3. Then I'm prompted to enter the installation key which is displayed on my screen - everything is going smoothly so far.

    4. Enter the entire key - and then I'm told to wait (up to 10 seconds) until the key is checked.

    5. A few seconds later, another recorded voice states that it needs to ask me a few additional questions.

    6. It asks if my copy of Windows XP (not sure if it meant Vista here - or this is a generic process for both XP and Vista) was pre-installed (i.e. OEM) or a Retail purchase.

    7. I press 2 for Retail Purchase - I bought it from Amazon online.

    8. Next is the tricky bit - it then asks how many machines Windows XP is installed on (again, I think it means Vista here).

    9. My instinctive response (without waiting for the options) is to press 1 - because I'm only installing on one computer - fine right? I mean, if you were installing on 3 computers you would type 3 right?

    10. Wrong! As it turns out, I was a good little boy this time around and let the messages play in full - it tells me that the options are: 1 if installed on MORE THAN one computer and 2 if installed on ONLY one computer - completely counter-intuitive - which was why on my previous attempts to activate via phone the recorded message snapily told me that I can't install one more than one computer and here endeth the lesson.

    Don't get me wrong, I probably should have waited to listen to the options fully - but I think I'm probably not the only one who will instinctively press 1 at this point, only to be shown the door.....

    I'm obviously pleased that I've now been able to activate successfully, but its frustrating that it didn't work online.

    Thank you for getting back to me on this issue - much appreciated.

    Regards,

    Shane

    Friday, March 9, 2007 6:47 PM
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    Shane,

    Thank you for getting back to me.  I'm so glad we could get you back up and running. Thanks also for taking the time to write out what happened.  I'll definately pass on your experience with the UK phone activation service.  Hope you're enjoying Vista!

    Friday, March 9, 2007 6:57 PM