Integration with SharePoint 2010 broken - Add link opens a new dialog and freezes RRS feed

  • Question

  • Hi,

    We are facing a strange issue recently at a client where we have SharePoint 2010 integrated with CRM 2011 (both on-premise).

    When the user clicks on the Document link in an Account page the Document section opens and the existing documents can be seen properly. But when they click the Add link in the menu to add a new document a new window opens and then freezes.

    We have double checked the listcomponent setup and tried stopping and restarting the sandboxed service as well as deactivating and reactivating the component.

    Wednesday, April 8, 2015 4:16 PM

All replies

  • What version of IE are you using?

    What is the Update rollup of the CRM server?

    We have faced some issues with Sharepoint integration in my previous project which was working fine(don't remember the exact reason, could be an update on the sharepoint side), later we found that the issue is fixed if we install update rollup 18(we were on 14) and was working fine only with IE 11 after installing UR 18.

    We had to perform the integration process couple of times to make it work.



    Regards Jeevan Please vote for me if you find the answer is useful.

    Wednesday, April 8, 2015 6:53 PM
  • Hi Jeevan,

    We are using IE9 as well as IE11 on some machines and UR 13 is installed as of now. There is no plan to upgrade to UR 18 as of now.


    Amir Bhayani

    Wednesday, April 8, 2015 6:58 PM