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Win 7 "not genuine" message RRS feed

  • Question

  • I have been running the PC which I built for over a year, and now today I am seeing the "not genuine" message in the lower right hand corner. This is ridiculous to me because I have a licensed copy, and have the COA attached unfortunately the microsoft rep to whom I spoke says I am out of luck. The product key says its pirated. I am quite angry with Microsoft and am wondering what would stop them from doing this again if I spend $$$ to buy another copy? So for now I am angry and out $170 for the first copy.
    Sunday, March 31, 2013 3:24 AM

Answers

All replies

  • I appologize, I will run and post the Diag report shortly!
    Sunday, March 31, 2013 4:13 AM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-2RJRM-QJ4VJ-KDRBX
    Windows Product Key Hash: lBgSBnoQ/1Wqgo+PqsJdDA+op/Q=
    Windows Product ID: 00426-068-0901765-86110
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {2B380B38-13EE-47B2-A2B6-0E1CE8A4CE85}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2B380B38-13EE-47B2-A2B6-0E1CE8A4CE85}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KDRBX</PKey><PID>00426-068-0901765-86110</PID><PIDType>5</PIDType><SID>S-1-5-21-1821245344-3807938206-3584235078</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0702   </Version><SMBIOSVersion major="2" minor="5"/><Date>20101116000000.000000+000</Date></BIOS><HWID>42AB3507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-090176-00-1033-7601.0000-0892013
    Installation ID: 013684966903277265643496536944064841599533187762837321
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: KDRBX
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 3/31/2013 6:05:35 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:30:2013 16:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAEAAgABAAAAAQABAAEA1gR43DR1RryENIwmaGV4GayLwGuw8RBnMAfKxMov6oI=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   111610  APIC2016
      FACP   111610  FACP2016
      HPET   111610  OEMHPET
      MCFG   111610  OEMMCFG
      OEMB   111610  OEMB2016
      ASPT   111610  PerfTune
      OSFR   111610  OEMOSFR
      SSDT   DpgPmm  CpuPm

    Sunday, March 31, 2013 11:07 AM
  • Windows Product ID: 00426-068-0901765-86110

    The product ID -068- Indicates a not for resale MSDN account. If you are not the account holder and you purchased this in a retail box, the box and it's contents are counterfeit. Demand an immediate refund from the seller

    For more information see this:

     http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    And this:

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

    To see how good these counterfeits are becoming, see:

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    You will have to purchase a legitimate windows from a legitimate retailer.

    • Marked as answer by Superb01 Sunday, March 31, 2013 4:15 PM
    Sunday, March 31, 2013 1:03 PM
    Answerer
  • Wow! so this retai box w\ COA, booklets, and product key is counterfeited? That is astounding. I have software from school and the organization where I work that is MSDN, but this was retail. I will go after the seller. Thank you. Oh, and there is no way this could be mistaking it for my Office 2010 copy which is MSDN through my company?
    • Edited by Superb01 Sunday, March 31, 2013 4:30 PM question
    Sunday, March 31, 2013 4:14 PM
  • Not a chance - the ID's are different for one thing, and the MGADiag can't even see Office 2010 for another :)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 31, 2013 6:07 PM
    Moderator
  • Well, I believe you as a tech expert and ok I know I have made a mistake buying software through ebay. I did a rollback on my PC and now it is good. But from what I learned here--it will not last. I am a good person and I always pay for what I own. I obviously made a mistake here and from what I have learned--will never make that mistake again. Thank you Noel & George for you your knowledge and insight. I truly do appreciate it.
    Monday, April 1, 2013 5:36 AM
  • You're welcome...

    You may be able to get a complimentary copy of the OS from Microsoft
    - fill in the Counterfeit report here...

    http://www.microsoft.com/en-gb/howtotell/default.aspx



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, April 1, 2013 10:33 AM
    Moderator