Ok, I am the original poster of the two threads above. I have a small business with SBS2003, ISA, Sharepoint and Autodesk Data Management on a member server. We have no full time IT person on staff. Fixing problems with servers and the like comes in addition
to the work that we need to do during the day.
I let my Technet subscription lapse a few years ago over frustrations similar to this. More later.
Renewed around the time when I first posted these threads as I felt I could use some assistance in resolving my problems. The idea was that it would cut back on the time that we have to spend on this.
From my perspective the benefit of the Technet forums are the guaranteed MS Engineer response. Now 48 hours response time is quite slow but that is what it is. When I signed up again the website said "guaranteed Microsoft Engineer response within 48 hours."
It appears this has changed since. Words and punctuation have meaning. It is unfortunate that the words keep changing and there appears to be no record of what was promised to whom. ther disclaimers. From frustrating previous experience I know that these are
workdays, most likely.
The MS Engineer response is a backstop. As you have seen yourself some of these threads never seem to come to a conclusion. The engineer should act to converge the assistance.
It appears that my subscription renewal was not captured retro-actively, judging by the observation that no response came from Microsoft. This is the reason why I started the above referenced thread. Which was then moved. Defeating its purpose.
Then I started thread number 4: http://social.technet.microsoft.com/Forums/en-US/sharepointadmin/thread/7867675e-40f6-4bed-a22c-59c1f47d9ee8
Still no word from Microsoft, except for Mike Walsh, a moderator.
What started out as a simple task, move data from old server to new server, turned into one gigantic cluster f cuk. As it took way too much time to accomplish this. In the end it turned out that a simple back up and restore of data appeared
to fail because not all necessary data was backed up. I.e. the files that the server admin templates install, not all of them are included in the back up. That appears to me like a significant bug in the Sharepoint 2007 software.
Microsoft note my last two posts where I express my frustration regarding this situation.
But the worst thing really is that my data is stranded in Sharepoint 2007. My data is stuck in 2007 because Microsoft has not provided an upgrade path. Contrary to an almost spotless record of upward compatibility.
So here we are. Ready to move to Office 365 so we can retire our old server hardware, but stuck in Sharepoint 2007.
Please ignore my typos and rather hurried response.
