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Windows 7 not genuine after Windows Defender offline & Startup repair RRS feed

  • Question

  • I tried helping my cousin get some trojans off his computer but now I'm getting Windows 7 Not Genuine warnings. He doesn't have his windows 7 disk or product key. Here is what I did:

    - Booted Windows Defender offline from usb. Ran it and it got rid of a few trojans ( Alureon.j being one of them)

    - After this the computer wouldn't boot

    - Tried startup repair with my windows 7 disk ( didn't work)

    - Read online to try some commands from recovery disk. This worked:

    bootrec /fixmbr

    bootrec /fixboot

    bootrec /rebuildbcd

    and then:

    bcdedit /export C:\BCD_Backup

    c:

    cd boot

    attrib bcd -s -h -r

    ren c:\boot\bcd bcd.old

    bootrec /RebuildBcd

    Now computer works fine but I have the Windows 7 not genuine message.

    Wednesday, February 12, 2014 5:00 PM

Answers

  • The OS is an OEM SLP install.  This means that it is meant to be installed at the factory by a major manufacturer.  The date this computer was made is 2006 which is almost 3 years before Windows 7 was even released.  Unless I am missing something, this install is a counterfeit.  I would complain loud and long to any computer shop that installed this OS using words like 'report to Microsoft' and 'software piracy'.  This system originally came with Vista...you'll either need to format the drive and reinstall that or purchase a legal copy of more modern Windows OS to put on it.

    Plus Office Enterprise 2007 is a Volume license product only.  Unless you have a valid Volume agreement with Microsoft, it too is counterfeit.



    Please do not read this sentence. Please ignore the previous sentence.


    Wednesday, February 12, 2014 7:43 PM
  • When the repair shop installed Windows 7, did they provide you with hologrammed disks and the proper Key and COA sticker or Proof of License?

    If not, then they installed a counterfeit, and you should demand a full refund.

    If they did, what are the last 5 characters of the Key?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, February 12, 2014 10:15 PM
    Moderator

All replies

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, February 12, 2014 6:12 PM
    Moderator
  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
    Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B30F6A24-0EC2-4E34-8347-2A6A98902989}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 110 Time Out of Sync
    Microsoft Office Enterprise 2007 - 110 Time Out of Sync
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B30F6A24-0EC2-4E34-8347-2A6A98902989}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-3712868850-1828169853-1825720349</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-FE880E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0190J3</Version><SMBIOSVersion major="2" minor="40"/><Date>20061124000000.000000+000</Date></BIOS><HWID>E4883607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>110</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>110</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5B5BCECCBBE0586</Val><Hash>wFII/iq9CO54WOxvOYz6ZHEIMaw=</Hash><Pid>89388-707-0106304-65471</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="110"/><App Id="16" Version="12" Result="110"/><App Id="18" Version="12" Result="110"/><App Id="19" Version="12" Result="110"/><App Id="1A" Version="12" Result="110"/><App Id="1B" Version="12" Result="110"/><App Id="44" Version="12" Result="110"/><App Id="A1" Version="12" Result="110"/><App Id="BA" Version="12" Result="110"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800016-02-1033-7601.0000-1152012
    Installation ID: 008873602494517536859065308373770690400143387224237873
    Processor Certificate URL:
    Machine Certificate URL:
    Use License URL:
    Product Key Certificate URL:
    Partial Product Key: CGKHQ
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 3
    Trusted time: 4/26/2012 7:14:11 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072F8F
    HealthStatus: PASS
    Event Time Stamp: 1:2:2005 19:06
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAIAAAABAAAAAgABAAEAJJRWbqpY6KHqTkjkQhUMgqwVCPewcL5lgj0qhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      BOOT   Sony  VAIO
      MCFG   Sony  VAIO
      SLIC   Sony  VAIO
      APIC   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO

    This is the report I got the other day. For some reason the date on the computer was 2005. The edition on the bottom is Vista Home Premium but he had a computer shop put Windows 7 not to long ago. Is it possible I messed something up when I used my Windows 7 disk from my computer to do startup repair?

    Here is the new report after correcting the date

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
    Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {4FCDFE2D-3001-48B0-9CAD-D2CEAF8BB1E0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4FCDFE2D-3001-48B0-9CAD-D2CEAF8BB1E0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-3712868850-1828169853-1825720349</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-FE880E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0190J3</Version><SMBIOSVersion major="2" minor="40"/><Date>20061124000000.000000+000</Date></BIOS><HWID>E4543807018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5B5BCECCBBE0586</Val><Hash>wFII/iq9CO54WOxvOYz6ZHEIMaw=</Hash><Pid>89388-707-0106304-65471</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800016-02-1033-7601.0000-1152012
    Installation ID: 008873602494517536859065308373770690400143387224237873
    Processor Certificate URL:
    Machine Certificate URL:
    Use License URL:
    Product Key Certificate URL:
    Partial Product Key: CGKHQ
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 3
    Trusted time: 2/12/2014 1:52:47 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:11:2014 10:36
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAIAAAABAAAAAgABAAEAJJRWbqpY6KHqTkjkQhUMgqwVCPewcL5lgj0qhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      BOOT   Sony  VAIO
      MCFG   Sony  VAIO
      SLIC   Sony  VAIO
      APIC   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO

    Wednesday, February 12, 2014 6:56 PM
  • The OS is an OEM SLP install.  This means that it is meant to be installed at the factory by a major manufacturer.  The date this computer was made is 2006 which is almost 3 years before Windows 7 was even released.  Unless I am missing something, this install is a counterfeit.  I would complain loud and long to any computer shop that installed this OS using words like 'report to Microsoft' and 'software piracy'.  This system originally came with Vista...you'll either need to format the drive and reinstall that or purchase a legal copy of more modern Windows OS to put on it.

    Plus Office Enterprise 2007 is a Volume license product only.  Unless you have a valid Volume agreement with Microsoft, it too is counterfeit.



    Please do not read this sentence. Please ignore the previous sentence.


    Wednesday, February 12, 2014 7:43 PM
  • Hello, thanks for replying. Could I have caused this problem by using the windows 7 installation disk that came with my other laptop for startup repair?
    Wednesday, February 12, 2014 8:29 PM
  • I am not 100% positive but I doubt it.  The report claims that the BIOS is valid for OA 2.0.  That means that there is Activation data for Windows 7 stored in the BIOS that it compares to the info on the HD at bootup.  It is not possible to have such information in a BIOS that was made 3 years before Windows 7 existed.  So once again, unless I am missing something, it is a hacked version of Windows.  But check back here to see if anymore info comes up to confirm or deny this conclusion.

    Please do not read this sentence. Please ignore the previous sentence.

    Wednesday, February 12, 2014 9:00 PM
  • When the repair shop installed Windows 7, did they provide you with hologrammed disks and the proper Key and COA sticker or Proof of License?

    If not, then they installed a counterfeit, and you should demand a full refund.

    If they did, what are the last 5 characters of the Key?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, February 12, 2014 10:15 PM
    Moderator