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Cannot restore files from backups

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Have hp notebook just back from repair. Have reinstalled Live one care on computer. Tried to restore files, backup for this computer cannot be found.Select location of backup. Next screen tells me to insert disk to start restore. Did same clicked next, now being told that disk in drive is not a Windows live one care back up. Tryed every one of my backups that were created by this program and still no luck.

Friday, January 16, 2009 9:12 PM

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I suggest contacting support for help with restoring your files. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim
- Marked as answer by Stephen BootsMVP, Moderator Monday, January 19, 2009 4:31 PM
Saturday, January 17, 2009 2:13 AM

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Hello breadman54, this Microsoft Knowledge Base article explains how to restore files from a One Care backup - http://support.microsoft.com/kb/944171
Jim

Saturday, January 17, 2009 12:55 AM

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Have tried this, but it never comes up with restore from a local backup, goes as far as telling me that the disk that I put in is not a Windows live one care disk, and to insert one and click next. No matter which backup disk that I use (11) still same result

Saturday, January 17, 2009 1:21 AM
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I suggest contacting support for help with restoring your files. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim
- Marked as answer by Stephen BootsMVP, Moderator Monday, January 19, 2009 4:31 PM
Saturday, January 17, 2009 2:13 AM

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Has anyone ever had a fully successful restore using this software?

Sunday, March 1, 2009 3:35 PM
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Sure, most have, but like any other backup aplication there are sometimes errors due to specific hardware/software configurations, computer errors, backup media errors, and user errors.
Jim

Sunday, March 1, 2009 8:44 PM

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