Please note that these forums are devoted to peer-to-peer support, meaning that the messages are read and answered by other users like you, usually not by Microsoft personnel. This means that we do not have any access to your personal data to check
for your MCID and Access Code. Instead, you should call your Regional Service Center, and tell your problem to the support person. They will be able to fix the problem.
http://www.microsoft.com/es-es/learning/help/service-americas.aspx
http://www.microsoft.com/es-es/learning/help/service-europe-africa.aspx