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Windows Genuine Advantage Installation Error RRS feed

  • Question

  • Greetings,

     

    Have a client machine that is receiving the Windows is not genuine message on startup- when you attempt to install the ActiveX plugin- you get the yellow bar on top of IE- click install and it brings up the install dialog like its supposed to.  It installs - refreshes the screen and does nothing.  The diagnostic tool fails on the GEnuine Advantage ActiveX control- everything else passes. Ran the other diagnostic tool- and heres the log for it:   Any help is greatly appreciated.

     

    Thanks

     

    Pyyyke

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Windows Product Key: *****-*****-4FFWB-WWKV3-MBGHG
    Windows Product Key Hash: UKKl8zau0h6HvyhBsT0jwa/IATg=
    Windows Product ID: 55274-OEM-2243962-00318
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 2e0466be-155d-4883-a8aa-b1b4c03bad9b
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Not Registered. - 0x800703e71.5.540.0
    Signed By: N/A, hr = 0x80096010
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: Cryptographic Errors Detected

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>2e0466be-155d-4883-a8aa-b1b4c03bad9b</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-MBGHG</PKey><PID>55274-OEM-2243962-00318</PID><PIDType>3</PIDType><SID>S-1-5-21-325426543-1910456855-119019467</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D865PERC</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>RC86510A.86A.0019.P07.0305191347</Version><SMBIOSVersion major="2" minor="3"/><Date>20030519000000.000000+000</Date><SLPBIOS>powerspec,WinBook</SLPBIOS></BIOS><HWID>5F1939C701848063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Micro Electronics, Inc</name><model>PowerSpec</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>119</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>EC01891143E70A</Val><Hash>uegdZcErquILnVcxX+li/ms+LtA=</Hash><Pid>70160-OEM-5690143-00872</Pid><PidType>6</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, May 18, 2007 3:04 AM

Answers

  • Hi,

     

    Please go to http://www.microsoft.com/genuine/diag/ 

    Hit the "Start the diagnostics" button.  Hit "resolve now" if it found any issue.  When done fixing the issue, restart the computer. 

    Next, go to http://www.microsoft.com/genuine/default.aspx?displaylang=en then click "Validate Windows"

    Let us know how it goes.  If there's error code, in doing any of the above, please post in your next reply.  It will help us find solution.

     

    Friday, May 18, 2007 3:16 AM
  • Hi

     

    Thanks for the quick reply-

     

    The issue is - failed - Windows validation ActiveX loaded

     

    Then I click resolve and it fails again.

     

    I restarted but still the same error.

     

    Hope this helps

     

    Pyyyke

    Friday, May 18, 2007 3:20 AM
  • Please try to solve the issue by using the steps in Method #4 of http://support.microsoft.com/kb/822798 to reregister DLL files that are associated with Cryptographic Services.

    Please restart the computer again after doing the said steps in method #4. 

    If you will still have issues, kindly run the mgadiag.exe tool then post the result again.

     

    Thanks!

    Friday, May 18, 2007 3:48 AM
  • Hi,

     

    Unregistered and re-registered all the dll's for the crytpo service as per #4.  Rebooted  and still have the same problem- no error messages come up.

     

    Here's the mgdiag log:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Windows Product Key: *****-*****-4FFWB-WWKV3-MBGHG
    Windows Product Key Hash: UKKl8zau0h6HvyhBsT0jwa/IATg=
    Windows Product ID: 55274-OEM-2243962-00318
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 2e0466be-155d-4883-a8aa-b1b4c03bad9b
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Not Registered. - 0x800703e71.5.540.0
    Signed By: N/A, hr = 0x80096010
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>2e0466be-155d-4883-a8aa-b1b4c03bad9b</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-MBGHG</PKey><PID>55274-OEM-2243962-00318</PID><PIDType>3</PIDType><SID>S-1-5-21-325426543-1910456855-119019467</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D865PERC</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>RC86510A.86A.0019.P07.0305191347</Version><SMBIOSVersion major="2" minor="3"/><Date>20030519000000.000000+000</Date><SLPBIOS>powerspec,WinBook</SLPBIOS></BIOS><HWID>5F1939C701848063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Micro Electronics, Inc</name><model>PowerSpec</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>119</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>EC01891143E70A</Val><Hash>uegdZcErquILnVcxX+li/ms+LtA=</Hash><Pid>70160-OEM-5690143-00872</Pid><PidType>6</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, May 18, 2007 4:48 AM
  • Thanks for re-posting it.

     

    Please try this:  Locate LegitCheckControl.dll in C:\Windows\System32 directory.  Delete the said dll file. 

    Go back to http://www.microsoft.com/genuine then hit validate.  It will install the activex again to validate. 

    See if that will work. 

    Friday, May 18, 2007 6:54 AM
  • Thanks for that Donna, it worked.  However, when I run updates now- the first update is the Windows Genuine Advantage Notification KB905474.  It acts like its installing, but then gets to the extracting files--  update/update.exe  - then gives an error message - Access is denied.

     

    Any ideas?

     

    Thanks

     

    Pyyyke

    Friday, May 18, 2007 1:26 PM
  • Hi,

    Please try this:  Use registry editor in Windows to give LegitCheckControl a full permission:

    Start>Run then type regedit

    Hit OK.  Navigate thru Locate the subkey HKEY_CLASSES_ROOT\LegitCheckControl.LegitCheck

    Right-click that  LegitCheckControl.LegitCheck then click Permissions

    Ensure that Administrators allowed Full Control permission

     

    Please do the same for HKEY_CLASSES_ROOT\LegitCheckControl.LegitCheck.1

    Close the registry editor then try to visit Microsoft Update website again and allow the installation of WGAN.

    Friday, May 18, 2007 2:19 PM

All replies

  • Hi,

     

    Please go to http://www.microsoft.com/genuine/diag/ 

    Hit the "Start the diagnostics" button.  Hit "resolve now" if it found any issue.  When done fixing the issue, restart the computer. 

    Next, go to http://www.microsoft.com/genuine/default.aspx?displaylang=en then click "Validate Windows"

    Let us know how it goes.  If there's error code, in doing any of the above, please post in your next reply.  It will help us find solution.

     

    Friday, May 18, 2007 3:16 AM
  • Hi

     

    Thanks for the quick reply-

     

    The issue is - failed - Windows validation ActiveX loaded

     

    Then I click resolve and it fails again.

     

    I restarted but still the same error.

     

    Hope this helps

     

    Pyyyke

    Friday, May 18, 2007 3:20 AM
  • Please try to solve the issue by using the steps in Method #4 of http://support.microsoft.com/kb/822798 to reregister DLL files that are associated with Cryptographic Services.

    Please restart the computer again after doing the said steps in method #4. 

    If you will still have issues, kindly run the mgadiag.exe tool then post the result again.

     

    Thanks!

    Friday, May 18, 2007 3:48 AM
  • Hi,

     

    Unregistered and re-registered all the dll's for the crytpo service as per #4.  Rebooted  and still have the same problem- no error messages come up.

     

    Here's the mgdiag log:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Windows Product Key: *****-*****-4FFWB-WWKV3-MBGHG
    Windows Product Key Hash: UKKl8zau0h6HvyhBsT0jwa/IATg=
    Windows Product ID: 55274-OEM-2243962-00318
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 2e0466be-155d-4883-a8aa-b1b4c03bad9b
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Not Registered. - 0x800703e71.5.540.0
    Signed By: N/A, hr = 0x80096010
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>2e0466be-155d-4883-a8aa-b1b4c03bad9b</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-MBGHG</PKey><PID>55274-OEM-2243962-00318</PID><PIDType>3</PIDType><SID>S-1-5-21-325426543-1910456855-119019467</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D865PERC</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>RC86510A.86A.0019.P07.0305191347</Version><SMBIOSVersion major="2" minor="3"/><Date>20030519000000.000000+000</Date><SLPBIOS>powerspec,WinBook</SLPBIOS></BIOS><HWID>5F1939C701848063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Micro Electronics, Inc</name><model>PowerSpec</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>119</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>EC01891143E70A</Val><Hash>uegdZcErquILnVcxX+li/ms+LtA=</Hash><Pid>70160-OEM-5690143-00872</Pid><PidType>6</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, May 18, 2007 4:48 AM
  • Thanks for re-posting it.

     

    Please try this:  Locate LegitCheckControl.dll in C:\Windows\System32 directory.  Delete the said dll file. 

    Go back to http://www.microsoft.com/genuine then hit validate.  It will install the activex again to validate. 

    See if that will work. 

    Friday, May 18, 2007 6:54 AM
  • Thanks for that Donna, it worked.  However, when I run updates now- the first update is the Windows Genuine Advantage Notification KB905474.  It acts like its installing, but then gets to the extracting files--  update/update.exe  - then gives an error message - Access is denied.

     

    Any ideas?

     

    Thanks

     

    Pyyyke

    Friday, May 18, 2007 1:26 PM
  • Hi,

    Please try this:  Use registry editor in Windows to give LegitCheckControl a full permission:

    Start>Run then type regedit

    Hit OK.  Navigate thru Locate the subkey HKEY_CLASSES_ROOT\LegitCheckControl.LegitCheck

    Right-click that  LegitCheckControl.LegitCheck then click Permissions

    Ensure that Administrators allowed Full Control permission

     

    Please do the same for HKEY_CLASSES_ROOT\LegitCheckControl.LegitCheck.1

    Close the registry editor then try to visit Microsoft Update website again and allow the installation of WGAN.

    Friday, May 18, 2007 2:19 PM
  • Hello ..... Its Not Working.....When I Resolv The Problem

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Passed ActiveX enabled
    Failed Windows validation ActiveX loaded
    Failed Office validation ActiveX loaded
    Failed Validation Self-help ActiveX loaded

    How Can I Solv This Problem
    AD9256@yahoo.com

    Saturday, July 18, 2009 6:01 PM
  • Hello arshdeep12,

    Please start your own thread---do not piggyback on old, unrelelated threads.

    We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

                                                          

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Windows” option.

     

    http://www.microsoft.com/genuine

     

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Windows.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.msp


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, July 20, 2009 4:52 AM
  • These are the steps I used to do a fresh install of Windows XP.  Microsoft is ending support for Windows XP, and it is already very difficult to do a fresh install.  If you have an old PC with XP that is running slow, there is not much time left to do a fresh install.

    Step 1

    ------

    Install Windows with your original XP installation disk.  This will erase your hard drive.  Disable automatic updates.

     

    Step 2

    ------

    Windows XP must be upgraded to SP3 before Windows Update will work.  If you have SP2 or earlier, you can burn an XP3 image to a CD using the ISO CD image file found here.

    http://www.microsoft.com/en-us/download/details.aspx?id=25129

    The file name should be:  xpsp3_5512.080413-2113_usa_x86fre_spcd.iso

     

    You can then use the CD to upgrade your version of Windows XP to SP3.

     

    Step 3

    ------

    After you install Windows XP SP3, you will be using Internet Explorer 7.  IE7 is outdated and will not work with Windows Update or many other web sites.  You must install Internet Explorer 8.  IE8 can be found here.

    https://www.microsoft.com/en-us/download/internet-explorer-8-details.aspx

    The fine name should be:  IE8-WindowsXP-x86-ENU.exe

     

    Step 4

    ------

    After you install Windows XP SP3, Windows Update will not run because it does not have Update Agent.  Windows Update Agent 7.4.7600.226 can be found here.

    http://support.microsoft.com/kb/946928/en-gb

    The file name should be:  WindowsUpdateAgent30-x86.exe

     

    Step 5

    ------

    Re-boot and run Windows Update and allow the updates to install.

     

     

    Step 6 (If the Windows Genuine Advantage update hangs)

    ------

    When running Windows Update after installing Windows XP, the update for Windows Genuine Advantage Notifications may hang or freeze about 75% or 80% through the process when it says "finishing installation".

     

    To fix this issue, do the following:

     

    1. Note the number of the update that hangs.  For me it was KB905474.

     

    2. Reboot the computer if you have not already.  After the update hangs, part of program stays open even after you use Task Manager to close it.

     

    3. Turn off automatic updates.

     

    4. Get the stand alone .exe file for the update.  For KB905474, the update file can be found here.

    http://www.microsoft.com/en-us/download/details.aspx?id=20888

    The name of the file is:  WindowsXP-KB905474-ENU-x86.exe

     

    5. Run the KB905474 update in standalone mode.  It will still pause about 75% through the update, but it should not pause for more than a minute or so.

     

    6. You must delete the failed update file from Windows Update.  Go to the C:\Windows\SoftwareDistribution\Download\ folder.  You can delete the entire folder, but that will erase all the updates you downloaded previously.  You can just delete the update that gave problems by using the search option in Windows Explorer.  Search for any file with the name KB905474.  If you find any matches, delete the folder with the update file.

     

    7. Run Windows Update again and choose Custom.  When it lists all the needed updates, search for the KB905474 update.  If it is still on the list, hide it by telling the updater “do not show again”.

     

    8. Continue the updates like normal.  Hopefully the problem will be gone.

     

    Step 7 (If you want to back up your fresh XP image)

    ------

    I used Paragon Backup & Restore to back up my hard drive image after installing a fresh copy of Windows XP.  If the computer ever gets a virus or has other problems, the backup can be used to bring back the original XP image.

    http://www.paragon-software.com/home/br-free/

    Monday, November 25, 2013 2:58 AM
  • 1) Windows Update will still work with XP RTM - there is nothing preventing its use.

    2) None of the Service Packs include IE - so even after SP3 is installed, you will have IE6.

    3) simply reboot the PC twice - then repeat the install of the WGN.

    You're making things unnecessarily complex - not to mention scary.

    Updates will still be available via Windows Update for years (updates for Win98 and ME were still available last time I looked). It's simply that no NEW updates will be created except under extraordinary circumstances.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, November 25, 2013 10:13 PM
    Moderator