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windows 7 not genuine after running Windows Activation Update from Windows XP Mode download site RRS feed

  • Question

  • Hi, I installed a 'ROW' version of Windows 7 64 bit two weeks ago and activated it. I had also installed SP1 a week ago. When I tried to download 'Windows XP Mode with Virtual PC' (http://www.microsoft.com/windows/virtual-pc/download.aspx), I installed 'WindowsActivationUpdate.exe' from that link. After that, my copy of Windows 7 is not genuine anymore.

    Please help,

    - Ash

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-MCHPH-BPT7P-H9WGF
    Windows Product Key Hash: M2fFtYR3JnDXOnfuH9GCyi61WhA=
    Windows Product ID: 00371-221-7336925-86711
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {BDE7917D-783D-499A-913E-EED069C96AA9}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BDE7917D-783D-499A-913E-EED069C96AA9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-H9WGF</PKey><PID>00371-221-7336925-86711</PID><PIDType>5</PIDType><SID>S-1-5-21-755490507-1788599261-3648333242</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A660</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>1.90</Version><SMBIOSVersion major="2" minor="6"/><Date>20101223000000.000000+000</Date></BIOS><HWID>27C73607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00172-221-733692-00-1033-7601.0000-1722011
    Installation ID: 020431818282222745055920190720108323999596926341946291
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: H9WGF
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 6/22/2011 12:30:05 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:21:2011 23:31
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GF4PYuTnI/etYQj9iNqryq3RqFcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSCPL  TOSCPL00
      FACP   TOSCPL  TOSCPL00
      HPET   TOSCPL  TOSCPL00
      MCFG   TOSCPL  TOSCPL00
      ASF!   TOSCPL  TOSCPL00
      SLIC   TOSCPL  TOSCPL00
      SSDT   PmRef  CpuPm
      UEFI   PTL     PTLBUF
      UEFI   PTL     PTLBUF
      UEFI   PTL     PTLBUF

     

    Wednesday, June 22, 2011 6:51 AM

Answers

  • In the 2nd Diagnostic I see the error code "HrOnline: 0xC004C4A2" which means Block Product Key

    But, when I check the Product Key being used in the 2nd Diagnostic, the Product Key shows as Valid and Genuine.

     

    This makes me think that the error code is just a left-over from when you were using the old Non-Genuine Product Key.  I recommend that you reboot the computer and see if that resets the error. 

    If that doesn't clear up the issue then go to http://www.microsoft.com/genuine/validate and after the Validation is complete reboot again.

     

    Hope that helps,


    Darin MS
    • Proposed as answer by Darin Smith MS Friday, June 24, 2011 6:36 PM
    • Marked as answer by Dragonash Tuesday, June 28, 2011 1:51 AM
    Friday, June 24, 2011 6:36 PM

All replies

  • Your Product ID line shows that you are using an MSDN product key.  Unless you are the subscriber who was issued this product key, it is invalid for your use.

    Windows Product ID: 00371-221-7336925-86711

    The 221 is the MSDN indicator.  If you purchased a retail box the entire box and its contents is a counterfeit product.  Many counterfeit copies are being sold on eBay and the Amazon Marketplace as well as various websites around the world.  The product key is not a genuine retail PK.  It is a genuine MSDN product key and so will activate and pass as genuine until it is blocked by Microsoft as an MSDN key in use by a nonsubscriber.  It takes a while for MS to detect and complete processing of abused keys.  The seller plans to be doing something else by then.

    Pursue a refund for an item not as described immediately.  Do not accept a replacement product key from the seller.  It will be from the same source.

    Report the incident to Microsoft at

    http://www.microsoft.com/howtotell/reports/report.aspx

    To see how good these knock-offs are becoming, see

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    Buy a copy of Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate).

    The attempt to validate in order to use XP Mode is what triggered the non-genuine alert.  That is expected behavior when a counterfeit copy of Windows is installed.  Sorry.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Wednesday, June 22, 2011 7:09 PM
    • Unmarked as answer by Dragonash Thursday, June 23, 2011 3:41 AM
    Wednesday, June 22, 2011 1:07 PM
    Answerer
  • Thanks for the quick response.

    Today, I purchased the Get Genuine Online Kit from Microsoft and got a new product key. However, when I entered in the new product key, the operating system is still not genuine.

    Do I have to reinstall Windows 7 when I get the DVD in the mail?

    Thanks,

    - Ash

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-CKDJY-V7984-TPXVF
    Windows Product Key Hash: kziQayuZSxtJ8SFZQWJNAyllHoc=
    Windows Product ID: 00371-851-0426952-85244
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {BDE7917D-783D-499A-913E-EED069C96AA9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BDE7917D-783D-499A-913E-EED069C96AA9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TPXVF</PKey><PID>00371-851-0426952-85244</PID><PIDType>5</PIDType><SID>S-1-5-21-755490507-1788599261-3648333242</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A660</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>1.90</Version><SMBIOSVersion major="2" minor="6"/><Date>20101223000000.000000+000</Date></BIOS><HWID>27C73607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-851-042695-00-1033-7601.0000-1732011
    Installation ID: 013593280293376644210934722010109186461784254360130310
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: TPXVF
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 6/22/2011 6:25:05 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:22:2011 16:31
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GF4PYuTnI/etYQj9iNqryq3RqFcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSCPL        TOSCPL00
      FACP            TOSCPL        TOSCPL00
      HPET            TOSCPL        TOSCPL00
      MCFG            TOSCPL        TOSCPL00
      ASF!            TOSCPL        TOSCPL00
      SLIC            TOSCPL        TOSCPL00
      SSDT            PmRef        CpuPm
      UEFI            PTL           PTLBUF
      UEFI            PTL           PTLBUF
      UEFI            PTL           PTLBUF



    Thursday, June 23, 2011 12:28 AM
  • In the 2nd Diagnostic I see the error code "HrOnline: 0xC004C4A2" which means Block Product Key

    But, when I check the Product Key being used in the 2nd Diagnostic, the Product Key shows as Valid and Genuine.

     

    This makes me think that the error code is just a left-over from when you were using the old Non-Genuine Product Key.  I recommend that you reboot the computer and see if that resets the error. 

    If that doesn't clear up the issue then go to http://www.microsoft.com/genuine/validate and after the Validation is complete reboot again.

     

    Hope that helps,


    Darin MS
    • Proposed as answer by Darin Smith MS Friday, June 24, 2011 6:36 PM
    • Marked as answer by Dragonash Tuesday, June 28, 2011 1:51 AM
    Friday, June 24, 2011 6:36 PM
  • Hi Darin,

    Thanks for the quick response. That did the trick.

    Cheers,

    - Ash

    Tuesday, June 28, 2011 1:52 AM