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Windows 7 was fine - now saying 'Not Genuine' RRS feed

  • Question

  • I work in IT for a very large corporation. I have a user who's Win7 install was fine. Then one day last week it gave him an error that his copy of windows is not genuine. This concerns me as we deploy from an image, and I am worried that this could happen for all of our users machines that were built from this image. I've tried validating windows online and it just says 'windows validation in process' The green circle just spins and it never advances. When I try to run slui.exe I just get a windows 7 activation error message that says 'an error has occurred. You can contact Microsoft by phone to help resolve this problem.' I click on the link but that just brings up a site with no clear path to follow. Any ideas?
    Wednesday, June 1, 2011 3:55 PM

Answers

  • "Michael St Jude" wrote in message news:57748f55-96fd-4178-8119-46ad49695534...

    My apologies - it might be greyed out because it already ran. I went to the Windows tab of the tool and hit copy. Here is what it copied:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: N/A, hr=0x80070005
    Windows Product Key Hash: N/A, hr=0x80070005
    Windows Product ID: 55041-011-1515655-86348
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.048


    That's an unusual one! - Access Denied on the first three lines of a report.
     
    It's not one I recall seeing before - but I suspect that it is caused by Licensing store errors
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
        
        Run MGADiag again, and post the report
     
    The other possibility is that the registry is corrupted in some way - have you tried a System Restore back to before the problem surfaced?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 1, 2011 6:53 PM
    Moderator

All replies

  • "Michael St Jude" wrote in message news:a423fa77-276d-4dc6-af97-13287e1d12f6...
    I work in IT for a very large corporation. I have a user who's Win7 install was fine. Then one day last week it gave him an error that his copy of windows is not genuine. This concerns me as we deploy from an image, and I am worried that this could happen for all of our users machines that were built from this image. I've tried validating windows online and it just says 'windows validation in process' The green circle just spins and it never advances. When I try to run slui.exe I just get a windows 7 activation error message that says 'an error has occurred. You can contact Microsoft by phone to help resolve this problem.' I click on the link but that just brings up a site with no clear path to follow. Any ideas?

     
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 1, 2011 3:58 PM
    Moderator
  • I'm still working on it, but the continue button to run the diagnostics from the tool is greyed out at the moment and not selectable.
    Wednesday, June 1, 2011 4:02 PM
  • My apologies - it might be greyed out because it already ran. I went to the Windows tab of the tool and hit copy. Here is what it copied:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: N/A, hr=0x80070005
    Windows Product Key Hash: N/A, hr=0x80070005
    Windows Product ID: 55041-011-1515655-86348
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {755E3F8D-760A-44FB-85E4-A2DC79500A70}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{755E3F8D-760A-44FB-85E4-A2DC79500A70}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-011-1515655-86348</PID><PIDType>6</PIDType><SID>S-1-5-21-829575222-2205687320-2704386667</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 2540p</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68CSU Ver. F.08</Version><SMBIOSVersion major="2" minor="6"/><Date>20101124000000.000000+000</Date></BIOS><HWID>52BA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:28:2011 11:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAEAAAACAAAABAABAAEA6GG4sgJ/iIL4uXyxZvlcEX5CBNZ+Ic5HSuWUPVxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        7008   
      FACP            HPQOEM        7008   
      HPET            HPQOEM        7008   
      MCFG            HPQOEM        7008   
      TCPA            HPQOEM        7008   
      SSDT            HPQOEM        SataAhci
      SSDT            HPQOEM        SataAhci
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HPQOEM        SataAhci
      SSDT            HPQOEM        SataAhci
      SSDT            HPQOEM        SataAhci
      ASF!            HPQOEM        7008   


    Wednesday, June 1, 2011 4:06 PM
  • "Michael St Jude" wrote in message news:57748f55-96fd-4178-8119-46ad49695534...

    My apologies - it might be greyed out because it already ran. I went to the Windows tab of the tool and hit copy. Here is what it copied:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: N/A, hr=0x80070005
    Windows Product Key Hash: N/A, hr=0x80070005
    Windows Product ID: 55041-011-1515655-86348
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.048


    That's an unusual one! - Access Denied on the first three lines of a report.
     
    It's not one I recall seeing before - but I suspect that it is caused by Licensing store errors
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
        
        Run MGADiag again, and post the report
     
    The other possibility is that the registry is corrupted in some way - have you tried a System Restore back to before the problem surfaced?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 1, 2011 6:53 PM
    Moderator
  • Hi,

     

    I have had the exact same problem with one of my desktop PC's with Windows 7 Home Premium. I have followed all of these specs, including the System restore, however it is still showing up as my copy of windows in not genuine.

    Saturday, June 11, 2011 5:43 PM
  • "sonofemp" wrote in message news:901af5f9-dfc4-4cd1-bcb1-a3a77d8bb3ab...

    Hi,

     

    I have had the exact same problem with one of my desktop PC's with Windows 7 Home Premium. I have followed all of these specs, including the System restore, however it is still showing up as my copy of windows in not genuine.


    Please start a NEW thread of your own - and include an MGADiag report
     
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 11, 2011 5:56 PM
    Moderator