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GENUINE ADVANTAGE

    Question

  • Hi there

    I attempted to download the service packe 1 and 2 for windows Vista Ultimate.It has locked me out of my computer and I have tried for hours to fix it.

    I am not very computer savvy.

    This DELL XPS 420 came with vista installed ? 3 yrs ago, I can view the validation key. however a further windows Vista Ultimate Upgrade 32 bit was installed. I have both dvds. PLEASE CAN YOU HELP??

    MUCH APPRECIATED TG.


    TG.
    Thursday, July 21, 2011 9:12 AM

Answers

  • Hello traleegirl,

     

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Log in to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/a425d276-43d3-4506-9e59-c0a6d21f63db  .

    6)    In a reply post, paste the Diagnostic Report.

     

    Thank you,


    Darin MS
    Thursday, July 21, 2011 9:43 PM
  • "traleegirl" wrote in message news:a425d276-43d3-4506-9e59-c0a6d21f63db...

    Hi there

    I attempted to download the service packe 1 and 2 for windows Vista Ultimate.It has locked me out of my computer and I have tried for hours to fix it.

    I am not very computer savvy.

    This DELL XPS 420 came with vista installed ? 3 yrs ago, I can view the validation key. however a further windows Vista Ultimate Upgrade 32 bit was installed. I have both dvds. PLEASE CAN YOU HELP??

    MUCH APPRECIATED TG.


    TG.
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     - IN YOUR OWN THREAD, please

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, July 21, 2011 9:48 PM
    Moderator

All replies

  • Hello traleegirl,

     

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Log in to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/a425d276-43d3-4506-9e59-c0a6d21f63db  .

    6)    In a reply post, paste the Diagnostic Report.

     

    Thank you,


    Darin MS
    Thursday, July 21, 2011 9:43 PM
  • "traleegirl" wrote in message news:a425d276-43d3-4506-9e59-c0a6d21f63db...

    Hi there

    I attempted to download the service packe 1 and 2 for windows Vista Ultimate.It has locked me out of my computer and I have tried for hours to fix it.

    I am not very computer savvy.

    This DELL XPS 420 came with vista installed ? 3 yrs ago, I can view the validation key. however a further windows Vista Ultimate Upgrade 32 bit was installed. I have both dvds. PLEASE CAN YOU HELP??

    MUCH APPRECIATED TG.


    TG.
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     - IN YOUR OWN THREAD, please

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, July 21, 2011 9:48 PM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Monday, July 25, 2011 10:18 PM