Hi Oldergeek,
We have been testing this issue and I have been able to reproduce the error and then was able to fix it using the below steps. The cause is that the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ is missing. This is the registry key for MSXML 3.0 and should be there on all Windows XP computers. WGA uses the XML service, on a computer, to be able to validate that computer.
Please tell us how this works for you.
Fix a:
1) Click 'Start' button, then 'Run...'
2) In the Run window, Type: regsvr32 msxml3.dll <Click OK>
(Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)
If this does not work, the msxml3.dll may be missing or corrupt. Follow the below steps, in that case:
Fix b:
1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en
2) From the files available, download “msxml3.msi”
3) Double click the file and follow the steps to install.
4) Click 'Start' button, then 'Run...'
5) In the Run window, Type: regsvr32 msxml3.dll <Click OK>
Thank you,
Darin Smith
MGA Forum Program Manager
--------------------------------------------------------
All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
--------------------------------------------------------
