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(oldergeek): Genuine or Not ??? RRS feed

  • Question

  • All my problems started with downloading and installing IE7. My Search Companion was also disabled and I don't know why.

    Thanks

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-TWQVG-8Q8W6-XHRXK
    Windows Product Key Hash: k9V4QpABt1B93Qa+zC9qJCEpsXI=
    Windows Product ID: 55276-012-6843115-22989
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 04de995c-fda9-4010-b2a5-0f833da0da67
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

     

    Saturday, April 14, 2007 3:41 AM

Answers

  • Hi Oldergeek,

     

    We have been testing this issue and I have been able to reproduce the error and then was able to fix it using the below steps. The cause is that the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ is missing. This is the registry key for MSXML 3.0 and should be there on all Windows XP computers. WGA uses the XML service, on a computer, to be able to validate that computer. 

    Please tell us how this works for you.

     

    Fix a:

    1) Click 'Start' button, then 'Run...'

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     

    If this does not work, the msxml3.dll may be missing or corrupt. Follow the below steps, in that case:

    Fix b:

    1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en

    2) From the files available, download “msxml3.msi”

    3) Double click the file and follow the steps to install.

    4) Click 'Start' button, then 'Run...'

    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Wednesday, April 25, 2007 6:07 PM

All replies

  • splitting this post to it's own thread.

     

    Darin

    Monday, April 16, 2007 7:35 PM
  • Hi Oldergeek,

     

      From you Diagnostic Report, it appears that your Windows XP Pro is Genuine, but I also notice that part of the report is missing. The missing part is what we call the XML Blob and we have found that when that part is missing, it indicates that you may be having XML issues. While this is notdirectly linked with WGA, it does have an impact on being able to Validate with WGA.

     

    I suggest downloading and installing MSXML 6.0 (http://www.microsoft.com/downloads/details.aspx?FamilyID=993c0bcf-3bcf-4009-be21-27e85e1857b1&DisplayLang=en)

     

    If this does not resolve your issue, please provide a more detailed description of the problem you are seeing.

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Monday, April 16, 2007 7:49 PM
  • Hi Oldergeek,

     

    We have been testing this issue and I have been able to reproduce the error and then was able to fix it using the below steps. The cause is that the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ is missing. This is the registry key for MSXML 3.0 and should be there on all Windows XP computers. WGA uses the XML service, on a computer, to be able to validate that computer. 

    Please tell us how this works for you.

     

    Fix a:

    1) Click 'Start' button, then 'Run...'

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     

    If this does not work, the msxml3.dll may be missing or corrupt. Follow the below steps, in that case:

    Fix b:

    1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en

    2) From the files available, download “msxml3.msi”

    3) Double click the file and follow the steps to install.

    4) Click 'Start' button, then 'Run...'

    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Wednesday, April 25, 2007 6:07 PM