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Office 2007 Genuine Advantage Validation issues RRS feed

  • Question

  • Hi, My Office 2007 Enterprise version keep popping up that I don't have a genuine copy of Office 2007. I have an OEM version of Vista on the machine and purchased Office 2007 Enterprise version that can be used at home under a company program. I have the original DVD at home with the Product Key. It has operated fine for two years. I don't think I installed any new components recently. We did get Windows Home Server installed a few month back and soembody from the PC company put all the home PC's on the network server. I have included the e-mail trail with the original P.O. for the DVD at the bottom and I have included the report of the Dx tool. Both Vista and Office are French versions.

    Hope somebody can help!

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-CGDHT-CW42X-4RVVG
    Windows Product Key Hash: DU4Uq9UuZkn02G1WWoiq8UXZjzc=
    Windows Product ID: 89580-OEM-7200813-79255
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {C5516EE9-CEEC-4078-9794-DBF6A9141203}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C5516EE9-CEEC-4078-9794-DBF6A9141203}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4RVVG</PKey><PID>89580-OEM-7200813-79255</PID><PIDType>8</PIDType><SID>S-1-5-21-1345035137-4082086307-3507808826</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 9420</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.18     </Version><SMBIOSVersion major="2" minor="4"/><Date>20061225000000.000000+000</Date></BIOS><HWID>B1323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>17F044CF984C586</Val><Hash>tmik33wFhLrQKQk+L2SEFzxdO2s=</Hash><Pid>89388-707-4038346-65841</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>B001C482AC33ECE</Val><Hash>uo+Kf4zGRhpRqr/5VafyP2JTM+A=</Hash><Pid>81599-871-7571096-65122</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Version du service de licences logicielles : 6.0.6002.18005
    Nom : Windows(TM) Vista, Ultimate edition
    Description : Windows Operating System - Vista, OEM_COA_SLP channel
    ID d’activation : f79b5e33-4a4e-451c-9e8a-55dcc9bdb89d
    ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059f
    PID étendu : 89580-00144-008-179255-02-1033-6002.0000-2752009
    ID d’installation : 174582748520279074612900329670233405150876281786669364
    URL du certificat du processeur : http://go.microsoft.com/fwlink/?LinkID=43473
    URL du certificat de l’ordinateur : http://go.microsoft.com/fwlink/?LinkID=43474
    URL de licence d’utilisation : http://go.microsoft.com/fwlink/?LinkID=43476
    URL du certificat de clé de produit : http://go.microsoft.com/fwlink/?LinkID=43475
    Clé de produit partielle : 4RVVG
    État de la licence : avec licence

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAJJQiOzCNSK/qTgwSCL3y9NIMondQuqxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CALISTGA
      FACP   INTEL   CALISTGA
      HPET   INTEL   CALISTGA
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CALISTGA
      TCPA   PTLTD   CALISTGA
      SLIC   ACRSYS  ACRPRDCT
      APIC   INTEL   CALISTGA
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri

    E-Mail
    ====
    Van: EMAIL REMOVED [mailto:EMAIL REMOVED]

    Verzonden: Monday, 22 October 2007 08:50

    Aan: Castien, Rob

    Onderwerp: Case No: 1634869 (KMM8888541I17898L0KM)

     

    Monsieur Robert Castien,

    Nous accusons réception de votre message et vous en remercions.

    Nous avons le plaisir de vous informer que votre produit a été expédié le 04.10.2007.

     

    Cependant, nous vous informons que les produits en destination de la Hollande peuvent prendre 3 à 4 semaines avant d´être à destination.

    Nous vous prions par conséquent de bien vouloir avoir encore un peu de patience.

    Merci de votre compréhension.                                          

    Meilleures salutations

     

    Bakary SOW

    L' Equipe Microsoft Home Use Program

    EMAIL REMOVED

     

    Microsoft recommande aux utilisateurs ayant accès à l'Internet de mettre à jour leur logiciel Microsoft afin d'être protégé contre les virus et les violations de sécurité. Pour plus d'information à ce sujet, veuillez visiter la page Web suivante: http://www.Microsoft.com/protect

    **********************************

    Conservez cet e-mail dans vos archives.

    **********************************

    Commandé par : Home Use Program

    Numéro de commande : 01130016380350

    Date de commande : October 1, 2007

    Référence produit:

    Robert Castien

    Verbindingsweg 9

    7751BA Dalen

    Netherlands

    Informations client

    Robert Castien

    Verbindingsweg 9

    7751BA Dalen

    Netherlands

     

    Confirmation de commande :

    Référence produit:  76J-00009

    Nom du produit :  Office Enterprise 2007 Win32 French Direct DVD Home

    Use Rights

    Qté:  1

    Prix unitaire :  27.97

    Total articles:  27.97

    Sous-total : 27.97

    Total : 27.97 EUR (EUR = Euro)

    **********************************

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    par un système automatisé dont les réponses ne sont pas surveillées. Si

    vous souhaitez nous contacter, veuillez bien ustiliser le lien

    ci-dessous.

     

    Cliquez sur

    https://oms.one.microsoft.com/tc/cr_information/HUP_ContactUs(fr).htm

    <https://oms.one.microsoft.com/tc/cr_information/HUP_ContactUs(fr).htm>

    pour obtenir nos coordonnées pour votre pays.

    Merci,

    Microsoft

    Friday, October 2, 2009 7:00 PM

Answers

  • Hello Chantal Castien,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    The report is telling us that you have two installations of Office Enterprise 2007 on the computer.  The one that is causing the problem is being reported as a nongenuine installation of a volume licensing edition.  The other installation which is showing as 101-Not Activated has Pid Type=1 so that is the one under the Home Use Program.

    Uninstall the nongenuine installation of Office Enterprise 2007, then restart the computer twice.  From the Start menu, start an Office Enterprise 2007 program such as Word.  You should be shown the Office Activation Wizard--if so, follow the steps to activate Office.  If you do not see the Activation Wizard, click Office Button>Word Options>Resources>Activate Office, then activate.

    Finally, restart the computer, then visit www.microsoft.com/genuine and click on the Validate Office button.  Your installation of Office Enterprise 2007 Home Use Program should now be validating successfully.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, October 2, 2009 7:16 PM

All replies

  • Hello Chantal Castien,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    The report is telling us that you have two installations of Office Enterprise 2007 on the computer.  The one that is causing the problem is being reported as a nongenuine installation of a volume licensing edition.  The other installation which is showing as 101-Not Activated has Pid Type=1 so that is the one under the Home Use Program.

    Uninstall the nongenuine installation of Office Enterprise 2007, then restart the computer twice.  From the Start menu, start an Office Enterprise 2007 program such as Word.  You should be shown the Office Activation Wizard--if so, follow the steps to activate Office.  If you do not see the Activation Wizard, click Office Button>Word Options>Resources>Activate Office, then activate.

    Finally, restart the computer, then visit www.microsoft.com/genuine and click on the Validate Office button.  Your installation of Office Enterprise 2007 Home Use Program should now be validating successfully.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, October 2, 2009 7:16 PM
  • Thanks for the Advice. I'll give it a try.
    Friday, October 2, 2009 9:18 PM