locked
Office Validation problems RRS feed

  • Question

  •  

    About 2-3 months ago my computer died.  I was forced to buy a new computer from Staples and it obviously came with Vista (home premium) installed.  On my old computer I had a copy of Microsoft Office 2003 which I had purchased myself, and never had any problems with it at all.  When my computer died I installed it on my new one and it worked fine.  Because of taking my computer to work I was asked to upgrade from Home Premium to Ultimate.  Today I tried to download a template from the Microsoft site and in the validation process it gave me a failing grade and displayed the error 0x80180112.  Never had this problem before, and I am wondering if it is a Vista thing.  When I upgraded to Ultimate I also had problems with my computer restarting over and over again after the initial installation.  I went online and found that if you shut of a certain start-up script the problem will go away.  That fixed it, but I am wondering if that might be why the validation issue has popped up.  I also ran the WGA diagnostics tool and it said both my Vista and Office were valid copies.  I just want to be able to download Word templates.  Any help would be wonderful.  Thanks.


    Jason  

    Friday, February 15, 2008 8:51 PM

Answers

  •  

    Hi Jttuck,

     

      One of the possible reason your Office failed Validation is: The computer that you bought from Staples probably had a Trial version of Office installed. When the trial ran out (most likely some time after you installed Vista Ultimate) that copy of Office is flagged as Non-Genuine. The problem is, when you Validated, it looks at all copies of Office, that are installed. If any of them are flagged as Non-Genuine, the Validation will fail.

     

    I can not be sure this is actually the problem because you have not posted your WGA Diagnostic Report, but you can find out by going to http://microsoft.com/genuine and click the Validate Office button. It will tell you which copy of Office is failing Validation (if any). If you get the error that the page was unable to determine if you Office is valid, go to http://microsoft.com/genuine/diag and click the Start Diagnostic. This page will check your configurations to see if your computer is configured correctly to allow valiadtion to work.

     

      If you still have problems with Office, please repost your issue in the Office Validation forum at http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1005&SiteID=25

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Friday, February 15, 2008 9:20 PM

All replies

  •  

    Hi Jttuck,

     

      One of the possible reason your Office failed Validation is: The computer that you bought from Staples probably had a Trial version of Office installed. When the trial ran out (most likely some time after you installed Vista Ultimate) that copy of Office is flagged as Non-Genuine. The problem is, when you Validated, it looks at all copies of Office, that are installed. If any of them are flagged as Non-Genuine, the Validation will fail.

     

    I can not be sure this is actually the problem because you have not posted your WGA Diagnostic Report, but you can find out by going to http://microsoft.com/genuine and click the Validate Office button. It will tell you which copy of Office is failing Validation (if any). If you get the error that the page was unable to determine if you Office is valid, go to http://microsoft.com/genuine/diag and click the Start Diagnostic. This page will check your configurations to see if your computer is configured correctly to allow valiadtion to work.

     

      If you still have problems with Office, please repost your issue in the Office Validation forum at http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1005&SiteID=25

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Friday, February 15, 2008 9:20 PM
  •  

    Thanks Darin

     

    This is going to sounds like the dumbest thing.  I tried re-validating about 5 times before I posted, and each time I got the same failing response.  Just prior to posting I ran the WGA and it came back thumbs up.  I did not try downloading any templates after that and decided to post on the forum.  Just tried to download a template and now everything is fine.  I don't know if the WGA diagnostics did something that fixed it or if maybe I was trying to download an office 2007 template.  I am running 2003 and I could have overlooked what version the template was designed for.  However, I can't see downloading a wrong version as being the reason for the validation issue. 

    Friday, February 15, 2008 9:28 PM
  • Hi Jttuck,

     

      Good, looks like your issue is resolved!

     

      The WGA Diagnostic Tool does have a very limited ability to fix configuration issues to allow Validation to occure correctly. But it would fix something only if you had clicked the "Resolve" button.

     

    Darin
    Friday, February 15, 2008 9:36 PM