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Windows Genuine Valiation Problem RRS feed

  • Question

  • My PC can not install Windows Genuine Validation so I run diagnostic tools and this is the info:

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-6B4BM-9HKQJ-RV9FG
    Windows Product Key Hash: Dxnath+Vwc6oG4tP5pgTXAcqHDY=
    Windows Product ID: 76487-OEM-2250005-27654
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {83414565-6A8C-4886-A140-A89C480787E3}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.5.540.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Allowed
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{83414565-6A8C-4886-A140-A89C480787E3}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RV9FG</PKey><PID>76487-OEM-2250005-27654</PID><PIDType>3</PIDType><SID>S-1-5-21-117609710-1682526488-1708537768</SID><SYSTEM><Manufacturer>Hewlett-Packard        </Manufacturer><Model>HP nx9008 (DH942U)       </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>KF_KH.F.21</Version><SMBIOSVersion major="2" minor="3"/><Date>20040318000000.000000+000</Date></BIOS><HWID>C4063C07018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SA Western Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>34EB2F557BF2CA0</Val><Hash>l4WHefeMSLbeYYLG0Rn5nUBLnZY=</Hash><Pid>54185-736-0732961-17188</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, September 7, 2007 6:41 PM

Answers

  •  

    Cngpr,

     

    Please try an alternate method.  Please go to the following website:  http://www.microsoft.com/genuine/downloads/RunHTA.aspx?displaylang=en This link will provide quick instructions for validating a different way. Post back and let us know of any error codes or any problems written vs. error codes.  Thank you and have a great weekend.

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Friday, September 7, 2007 8:34 PM
  • I was unable to resolve the issue with your recommendation. But later I did a full clean instalation to resolved. Thanks

     

    Monday, September 10, 2007 6:09 PM

All replies

  •  

    Cngpr,

     

    Please try an alternate method.  Please go to the following website:  http://www.microsoft.com/genuine/downloads/RunHTA.aspx?displaylang=en This link will provide quick instructions for validating a different way. Post back and let us know of any error codes or any problems written vs. error codes.  Thank you and have a great weekend.

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Friday, September 7, 2007 8:34 PM
  • I was unable to resolve the issue with your recommendation. But later I did a full clean instalation to resolved. Thanks

     

    Monday, September 10, 2007 6:09 PM