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Windows 7 Pro - Activation Blocked. Purchased as Retail (boxed) RRS feed

  • Question

  • This copy of Windows 7 Pro was purchased by a client of mine as a boxed product via a seller on Amazon.co.uk.  The Activation fails - MS CustServ reckons it is a Volume Licensed Product, however it looks genuine and has no indication that it is a Volume Licensed item. Can you provide further detail in order to provide clear evidence for the purchaser to complain to the originall seller? Thanks.

    Copy of MGADiag Windows Report:

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-B62Y6-9YFGB-2TQ8Y

    Windows Product Key Hash: IObVpr7JcWn/qqJ8s8MPNtjEthc=

    Windows Product ID: 00371-221-3595427-86364

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {B383CC5A-279E-475F-96B7-681931310DA7}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.101026-1503

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{B383CC5A-279E-475F-96B7-681931310DA7}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2TQ8Y</PKey><PID>00371-221-3595427-86364</PID><PIDType>5</PIDType><SID>S-1-5-21-3825969134-2005678802-3518000903</SID><SYSTEM><Manufacturer>BIOSTAR Group</Manufacturer><Model>NF520-A2 TE</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20080523000000.000000+000</Date></BIOS><HWID>28B93607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00172-221-359542-00-2057-7600.0000-0522011

    Installation ID: 015204659854795323645593457456866410559003145306002440

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 2TQ8Y

    License Status: Notification

    Notification Reason: 0xC004F009 (grace time expired).

    Remaining Windows rearm count: 3

    Trusted time: 21/02/2011 12:01:37

     

    Windows Activation Technologies-->

    HrOffline: N/A

    HrOnline: N/A

    HealthStatus: N/A

    Event Time Stamp: N/A

    WAT Activex: Registered

    WAT Admin Service: Registered

     

    HWID Data-->

    HWID Hash Current: NAAAAAIABAABAAEAAAACAAAAAQABAAEAJJTQrRJB6P7iS549an/yLALgiKsa7EjoUorI9A==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name    OEMID Value                OEMTableID Value

      APIC                                    Nvidia                   NVDAACPI

      FACP                                   Nvidia                   NVDAACPI

      HPET                                    Nvidia                   NVDAACPI

      MCFG                                  Nvidia                   NVDAACPI

      SSDT                                    PTLTD                    POWERNOW

     

     

     

    Monday, February 21, 2011 12:29 PM

Answers

  • This copy of Windows 7 Pro was purchased by a client of mine as a boxed product via a seller on Amazon.co.uk.  The Activation fails - MS CustServ reckons it is a Volume Licensed Product, however it looks genuine and has no indication that it is a Volume Licensed item. Can you provide further detail in order to provide clear evidence for the purchaser to complain to the originall seller? Thanks.

    Copy of MGADiag Windows Report:

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-B62Y6-9YFGB-2TQ8Y

    Windows Product Key Hash: IObVpr7JcWn/qqJ8s8MPNtjEthc=

    Windows Product ID: 00371-221-3595427-86364

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.048

     

     


    Unfortunately your Key is from a not-for-resale MSDN account. You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key, and do NOT allow them to waste time with an RMA (all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)
     
    Please read the following stickies....
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285
     
    and
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b
     
    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.
     
    see also this post....
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by atbee Monday, February 21, 2011 1:50 PM
    Monday, February 21, 2011 12:37 PM
    Moderator