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Are there any Scams in the guise of WGA offering XP Pro @ £79? RRS feed

  • Question

  • We regularly come across users of major brand pc's such as HP, Toshiba, Dell & other no name clone pc's who are suddenly told (usually following a windows update or what they thought to be a windows update) that their copy of windows is not genuine!

     

    This is even though they have activated their copy of windows and have managed to install SP2!

     

    They are offered XP Pro @ £79 even when they are XP home users!

     

    Are there any Scams in the guise of WGA offering XP Pro @ £79?

     

    How can users be certain that it's MS that's offering them WGA XP Cd's & not the Mob via malware?

    Wednesday, August 23, 2006 4:28 PM

Answers

  • A computer than originally came with Windows XP Home Edition installed may have been upgraded to Windows XP Professional using an illegal, non-genuine version of Windows XP Professional.  If a user indeed has a non-genuine version of Windows XP Professional installed, then the WGA Kit for Windows XP Professional will be offered.  The WGA Kit includes a genuine Product Key for Windows XP Professional and a Windows Product Key Update Tool designed to change the non-genuine XP Pro Product Key to a genuine XP Pro Product Key.  Since one cannot change a XP Pro Product Key to a XP Home Edition Product Key, a user who has a valid XP Home Edition Product Key can use his original XP Home Edition CD and Product Key to perform a "clean install" which requires a reformat of the hard drive.

    Please follow this diagnostic troubleshooting procedure on a computer in question:

    1. Download and run the MGA Diagnostic Tool:

    http://go.microsoft.com/fwlink/?linkid=52012 

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

     

    Wednesday, August 23, 2006 5:55 PM
    Moderator

All replies

  • Description of the Windows Genuine Advantage Notifications application: http://support.microsoft.com/kb/905474/

    Windows Genuine Advantage (WGA) program FAQ: http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en

    Wednesday, August 23, 2006 5:19 PM
    Moderator
  • They seem to see everything described in kb905474!

    However if it's "genuinely" MS offering the WGA cd's why is XP Pro offered to XP home users (unless it's just to raise greater revenues)?

     

    Wednesday, August 23, 2006 5:33 PM
  • A computer than originally came with Windows XP Home Edition installed may have been upgraded to Windows XP Professional using an illegal, non-genuine version of Windows XP Professional.  If a user indeed has a non-genuine version of Windows XP Professional installed, then the WGA Kit for Windows XP Professional will be offered.  The WGA Kit includes a genuine Product Key for Windows XP Professional and a Windows Product Key Update Tool designed to change the non-genuine XP Pro Product Key to a genuine XP Pro Product Key.  Since one cannot change a XP Pro Product Key to a XP Home Edition Product Key, a user who has a valid XP Home Edition Product Key can use his original XP Home Edition CD and Product Key to perform a "clean install" which requires a reformat of the hard drive.

    Please follow this diagnostic troubleshooting procedure on a computer in question:

    1. Download and run the MGA Diagnostic Tool:

    http://go.microsoft.com/fwlink/?linkid=52012 

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

     

    Wednesday, August 23, 2006 5:55 PM
    Moderator