Reinstallation Problem, no error message RRS feed

  • Question

  • When I try to reinstall, at the end it asks me to finish setup, and when I follow the prompts and enter in my live ID, it says I need a subscription instead of giving me the option to reactivate. If I try to follow the prompts it says that my ID is already associated with a subscription and to go back and click reactivate when it prompts. It has become a vicious cycle.
    Sunday, March 9, 2008 5:31 PM


  • I believe that your second part indicates that you are providing the retail key to activate after the login tells you that you need a subscription.

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.


    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.



    Monday, March 10, 2008 12:51 PM