locked
pirated copy of office 2007 pro RRS feed

  • Question

  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-P2DHF-KP6JF-DF6VJ
    Windows Product Key Hash: mCR7bheZ2n35WAbHUBC2GTAokAo=
    Windows Product ID: 76487-OEM-2242202-33439
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {4E5E1E1F-541B-400A-837D-E9CE2E189565}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 108
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4E5E1E1F-541B-400A-837D-E9CE2E189565}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DF6VJ</PKey><PID>76487-OEM-2242202-33439</PID><PIDType>3</PIDType><SID>S-1-5-21-1715567821-1214440339-725345543</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7549</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V8.4</Version><SMBIOSVersion major="2" minor="6"/><Date>20100225000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>9022386F01844072</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>B8352E8FC5CA586</Val><Hash>F4khgfhYW1O+ob4v2zVhDoaRo4w=</Hash><Pid>89409-707-9663335-65457</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->

    I purchased this office 2007 pro fom ebay,it is in original unopened full retail packaging,after installing it would not vallidate,after running the ms tool i noticed it says i installed office pro plus,i checked the how to tell if it is genuine faq,all of my packaging,software key,coa,disks,security features appear to be legit,i uninstalled and reinstalled and sure enough it installs off2007 pro plus.i would like to participate in the replacement program,however when i click on more info in the oga warning box it takes me to the validation site and stalls ther and does nothing.how can i get info or link to send in for possible replacement.looking at this softeware and packaging i believe even a MS professional would have trouble telling this was not genuine.any help would be appreciated.

    thanks rick

    Saturday, April 3, 2010 5:32 PM

Answers

  • Hello slikriktn,

    Confirming that the report shows you have a nongenuine Volume Licensing installation of Office Professional Plus 2007 due to an Invalid Volume Licensing product Key.

    Your first course of action is to contact your eBay seller and give them a chance to refund your money, working the eBay system thru eBay and PayPal and if appropriate, your credit card company.  Working thru the system helps keep the system as honest as it can be.

    If the seller, eBay, and PayPal cannot provide full satisfaction, then you should request to participate in the Office Complimentary Officer.

    We don't often get posts from folks telling us that the OGA/Complimentary Offer ordering/request mechanism is not working but we have had one or two lately.  The advice that seems to work is to have you go to the Tools>Internet Options dialog box in Internet Explorer and do two things:  (1) on the Security tab, click on the button to Reset All Zones to Default Level, and (2) on the Advanced tab, click on the button to Restore advanced settings.  After clicking each of these two, click on the Apply button.  Click OK, then close IE, then reopen and try again.

    Post back to let us know how you do :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, April 3, 2010 8:53 PM

All replies

  • Hello slikriktn,

    Confirming that the report shows you have a nongenuine Volume Licensing installation of Office Professional Plus 2007 due to an Invalid Volume Licensing product Key.

    Your first course of action is to contact your eBay seller and give them a chance to refund your money, working the eBay system thru eBay and PayPal and if appropriate, your credit card company.  Working thru the system helps keep the system as honest as it can be.

    If the seller, eBay, and PayPal cannot provide full satisfaction, then you should request to participate in the Office Complimentary Officer.

    We don't often get posts from folks telling us that the OGA/Complimentary Offer ordering/request mechanism is not working but we have had one or two lately.  The advice that seems to work is to have you go to the Tools>Internet Options dialog box in Internet Explorer and do two things:  (1) on the Security tab, click on the button to Reset All Zones to Default Level, and (2) on the Advanced tab, click on the button to Restore advanced settings.  After clicking each of these two, click on the Apply button.  Click OK, then close IE, then reopen and try again.

    Post back to let us know how you do :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, April 3, 2010 8:53 PM
  • hello,

    as far as ebay and paypal,i am past the date to file for protection or charge back on my account,the seller has not responded to any of my emails and that is why i came here.i tried the above and that does not work either.when i go to the validate office page i do not get the install activex drop down and use the alternate method.when i run legitchk.exe it says activex error,i run the diag tool,everything is ok but the office activex loaded,it stalls there saying it is checking.i also found this wga error log if it helps.{D446F964-596-80004005_D446F964-495-80004005_D446F964-596-80004005_D446F964-495-80004005_D446F964-596-80004005_D446F964-495-80004005_D446F964-596-80004005_D446F964-495-80004005_D446F964-596-80004005_D446F964-495-80004005_D446F964-596-80004005_D446F964-495-80004005_D446F964-596-80004005_D446F964-563-80004005_D446F964-596-80004005_D446F964-529-80004005_D446F964-596-80004005_D446F964-529-80004005_D446F964-596-80004005_D446F964-529-80004005_AF2C6D4A-587-80070002_AF2C6D4A-349-80070057_AF2C6D4A-365-8007012b_AF2C6}

    thanks

    rick

    Saturday, April 3, 2010 10:42 PM
  • Hello slikriktn,

    It looks like your system does not have the Office Genuine Advantage Notification Utility installed.  It is my understanding that this is needed for the online ordering system to work.

    To get the OGA Notifier, you have to visit Windows Updates, enable Microsoft Update, then allow Microsoft Update to scan for updates.  It will be listed in the important, but not critical, update category.  To my knowledge there is no indvidual or stand-alone download file for KB 949810.

    Here is a description of KB 949810:  http://support.microsoft.com/kb/949810

    Keep us posted of your progress :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, April 3, 2010 11:59 PM
  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-P2DHF-KP6JF-DF6VJ
    Windows Product Key Hash: mCR7bheZ2n35WAbHUBC2GTAokAo=
    Windows Product ID: 76487-OEM-2242202-33439
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {4E5E1E1F-541B-400A-837D-E9CE2E189565}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 108
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4E5E1E1F-541B-400A-837D-E9CE2E189565}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DF6VJ</PKey><PID>76487-OEM-2242202-33439</PID><PIDType>3</PIDType><SID>S-1-5-21-1715567821-1214440339-725345543</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7549</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V8.4</Version><SMBIOSVersion major="2" minor="6"/><Date>20100225000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>9022386F01844072</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>B8352E8FC5CA586</Val><Hash>F4khgfhYW1O+ob4v2zVhDoaRo4w=</Hash><Pid>89409-707-9663335-65457</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    here is the diag data,oga is installed and it still does the same.is there not anyway for me to get the info i need to participate in the replacement program,since MS doesnt provide a way to distinguish real from counterfiet before the software is installed,i cannot get a refund and this packaging would fool anyone,its not until the software is installed that anything looks odd.

    thanks,

    rick

    Sunday, April 4, 2010 4:05 AM
  • Hello Slikriktn,

    Here is a snippet from your latest mgadiag report:

    OGA Notifications Data-->
    Cached Result: 108
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1

    For some reason your system is not "taking" part of the OGA Notifier, and that's going to gum up the online ordering system as you are experiencing.

    My suggestion at this point would be to submit a request for free email tech support at this link:  https://support.microsoft.com/oas/default.aspx?gprid=11482&st=1

    When they get it fixed, please come back here to let us know what was wrong and how they fixed it :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, April 5, 2010 3:22 AM
  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-P2DHF-KP6JF-DF6VJ
    Windows Product Key Hash: mCR7bheZ2n35WAbHUBC2GTAokAo=
    Windows Product ID: 76487-OEM-2242202-33439
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {4E5E1E1F-541B-400A-837D-E9CE2E189565}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 108
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4E5E1E1F-541B-400A-837D-E9CE2E189565}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DF6VJ</PKey><PID>76487-OEM-2242202-33439</PID><PIDType>3</PIDType><SID>S-1-5-21-1715567821-1214440339-725345543</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7549</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V8.4</Version><SMBIOSVersion major="2" minor="6"/><Date>20100225000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>9022386F01844072</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>B8352E8FC5CA586</Val><Hash>F4khgfhYW1O+ob4v2zVhDoaRo4w=</Hash><Pid>89409-707-9663335-65457</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    ok ,

    this one shows that it is installed,it still does the same when i click more info

    Monday, April 5, 2010 4:01 AM
  • Hello Slikriktn,

    Not sure if you made a run at http://www.microsoft.com/genuine/diag/default.aspx?   If not, try it.  If after the diag completes the utility thinks it might be able to fix something, it will give you a button to click on to effect the fix.

    Otherwise, we pretty much have exhausted the "quickies" we can suggest here on the forum, and it's time for some heavy lifting by MS support via email.

    The hasle is worth it though because it sounds like your materials are the "hi quality" counterfeits that MS replaces with the Real McCoy for free....:-) So keep plugging away.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, April 5, 2010 4:10 AM
  • hello,

    i figured it out.winpatrol had disabled the oga validation activex...i reenabled it and got to the page i needed.thanks for your help and patience in this.i will submit this and see what happens......

    thanks,

    rick

    Tuesday, April 6, 2010 6:39 AM
  • Hello slikriktn,

    You're welcome!

    Others in the USA have told us they have received their complimentary replacements in as little as two weeks, even though when you submit your materials they give you the standard "four-to-six weeks processing time."

    Post back when you get yours to let us know how long it took. :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, April 6, 2010 1:28 PM
  • Hello All,

    i finally received my complimentary copy of off pro 2007.it took me about 10 days to receive mine.the main thing i was told is to make sure all the nec. paper work is in order and sent in with the suspected software and that is what helps to speed up deliver time.

    thanks for all your help and patience.

    rick

    Tuesday, April 20, 2010 3:54 PM