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copy of MS Office 2007 not genuine. Did MS test and it said it was. Outlook and Word does not operate properly. help RRS feed

  • Question

  • After installing a shampoo program, my MS Office said the Product key was invalid.  Did the MS diagnostic test copied it.  It said it was genuine.  What now?
    • Moved by Carey FrischMVP Thursday, March 11, 2010 2:33 AM Moved to more appropriate forum category (From:Install, Upgrade and Activate)
    Thursday, March 11, 2010 1:51 AM

Answers

  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. 

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!


    Carey Frisch
    Thursday, March 11, 2010 2:32 AM

All replies

  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. 

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!


    Carey Frisch
    Thursday, March 11, 2010 2:32 AM
  • No reply from original poster.

    Closed thread as Answered.

    Darin MS
    Tuesday, March 16, 2010 8:52 PM