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Windows 7 System Damaged and Local Service Re-Installed Theirs and now Non-Genuine RRS feed

  • Question

  • I reported this problem under case # 1213439512 and spent about 45 minutes on the phone with technical support to "fix" the problem but the Windows not genuine message came back.

    I think the problem is fairly simple.

    My Toshiba came pre-installed with Windows 7 Home Premium.

    I upgraded to Windows 7 Professional 64-bit.

    Windows got wiped out as a result of removing defective software.  I took the Toshiba to the shop, gave them my upgrade key, they installed their Windows 7 Home Premium on my hard drive but upgrade key wouldn't work.  Therefore, to get me running again they installed their Windows 7 Professional 64-bit.  I would like it to be genuine and I want it to use the product key/upgrade key that I've already paid for.  I still have the product keys for Windows Home Premium and the Windows 7 Professional upgrade and it seems to me it ought to be possible to associate my Toshiba with those keys as it was in the past before the damage occurred. 

    Wednesday, August 14, 2013 10:26 AM

Answers

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, August 14, 2013 9:17 PM
    Moderator