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    Hi All,

    what is the best practice in MS CRM if we get 1 activity (ie: email or phone call) which within an email or a incoming call the customer report 2 or more problem/inquiry? 

    ie: an email customer report 2 problem; internet & electric, which each problem has different escalation treatment and SLA.

    please advise.

    thanks

    Tuesday, April 12, 2016 1:49 AM

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