Hello TinaLabeau,
Let's start with this: In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link
http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" to download and start the Utility. When asked, click the "Continue" button. When the utility completes its run, click the "Copy"
button, then come back here and paste the report into your post.
Then tell us what Windows is listed on the Certificate of Authenticity (CoA) that may be affixed to the bottom or inside the battery compartment of the computer, and if Dell is printed on the CoA, too. Don't post the product key!
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