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Downgrading to Xp from Vista RRS feed

  • Question

  • I bought a dell laptop, which came with what I thought was Vista - after several attempts at installing it finally worked and then I find out it is only a trial copy.  Now I want to go back to XP, but seems nearly impossible.
    Thursday, June 17, 2010 1:36 PM

Answers

  • Hello TinaLabeau,

    Let's start with this:  In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Then tell us what Windows is listed on the Certificate of Authenticity (CoA) that may be affixed to the bottom or inside the battery compartment of the computer, and if Dell is printed on the CoA, too.  Don't post the product key!


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, June 17, 2010 4:24 PM

All replies

  • Hello TinaLabeau,

    Let's start with this:  In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Then tell us what Windows is listed on the Certificate of Authenticity (CoA) that may be affixed to the bottom or inside the battery compartment of the computer, and if Dell is printed on the CoA, too.  Don't post the product key!


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, June 17, 2010 4:24 PM
  • No reply.

    Issue assumed to be resolved.


    Darin MS
    Thursday, June 24, 2010 10:09 PM