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not a genuine copy RRS feed

  • Question

  • My office xp is a genuine copy, was installed with product key, and validated years ago. Now suddenly all 5 office programs start with 'not genuine copy' message.  re-activating gives error message 'product is activated'.  How can I stop this messages?

    • Moved by Maxwell JosephMicrosoft Support Thursday, April 15, 2010 3:33 PM moving to right forum (From:Installing, Upgrading, and Activating Microsoft Office Products)
    Thursday, April 15, 2010 7:48 AM

Answers

  • Hello Dirk Vandeputte,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this linkhttp://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, April 15, 2010 7:42 PM

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