locked
Error Message 0xC004F009 RRS feed

  • Question

  • For the last 2 days my old Laptop (Advent with genuine windows 7 upgraded to Home Premium) has come up with the above error.
    I have run a VB Script file and obtained my product key which bears no resemblance to the one on the sticker on the underside (first half anyway, the rest is virtually unreadable).

    I have tried entering the product key obtained from the script but it says that it is an incorrect key for the version installed on the laptop.
    I am unsure what to do here, as i need Win 7 to run my Ford Diagnostics software for my garage.
    I'm not computer illiterate (as the VB Script bit suggests) but really don't know how to fix this error, as it will not let me connect to the IDS software I need to run now.
    Any help appreciated
    Saturday, June 4, 2016 10:33 AM

Answers

  • The installed Product Key is the Default Key - and can never be activated.

    You need to change the Key to the one from your upgrade pack - probably by doing a repair install - and then activate that.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, June 7, 2016 7:21 AM
    Moderator

All replies

  • The IDS software needs to be updated, but when I try to launch the software to update it, I get a "server busy" error message.
    Saturday, June 4, 2016 10:52 AM
  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x

      - in your own thread, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, June 6, 2016 11:40 AM
    Moderator
  • Hi Noel,
    just running the other laptop up to get the report.
    Thanks for the help, very kind.

    Ian
    Tuesday, June 7, 2016 6:39 AM

  • It won't let me paste as there are hyperlinks in the body, I have removed the full hyperlink and inserted the same ref numbers "88's" instead, but here is the report...

    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85601
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {AA71DE1F-E572-4301-8447-E74AF2E29F18}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AA71DE1F-E572-4301-8447-E74AF2E29F18}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85601</PID><PIDType>5</PIDType><SID>S-1-5-21-73364456-1783735115-2694969098</SID><SYSTEM><Manufacturer>Advent                         </Manufacturer><Model>Quantum Q200                   </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.08   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100624000000.000000+000</Date></BIOS><HWID>FCFA3207018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-2057-7601.0000-0542016
    Installation ID: 008446282481816163683763503665084626123990498826175674
    Processor Certificate URL: 88338
    Machine Certificate URL: 88339
    Use License URL: 88341
    Product Key Certificate URL: 88340
    Partial Product Key: XM76F
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 04/06/2016 11:18:41

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAIAAAABAAAAAQABAAEAJJRWOXvwVL56fzjNhkOot4BLQMpWuA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DSGLTD  APIC1036
      FACP   DSGLTD  FACP1036
      HPET   DSGLTD  OEMHPET 
      MCFG   DSGLTD  OEMMCFG 
      SLIC   DSGLTD  DSGWIND7
      OEMB   DSGLTD  OEMB1036
      GSCI   DSGLTD  GMCHSCI 
      SSDT   PmRef  Cpu0Cst
      SSDT   PmRef  Cpu0Cst

    Tuesday, June 7, 2016 6:51 AM
  • There is an Advent (original) sticker on the laptop, whuich states the following
    OS Windows 7 Home Premium
    • Edited by ianwt Tuesday, June 7, 2016 7:02 AM
    Tuesday, June 7, 2016 6:52 AM
  • This is a copy of the VB Script I ran:

    Set WshShell = CreateObject("WScript.Shell") MsgBox ConvertToKey(WshShell.RegRead("HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\DigitalProductId")) Function ConvertToKey(Key) Const KeyOffset = 52 i = 28 Chars = "BCDFGHJKMPQRTVWXY2346789" Do Cur = 0 x = 14 Do Cur = Cur * 256 Cur = Key(x + KeyOffset) + Cur Key(x + KeyOffset) = (Cur \ 24) And 255 Cur = Cur Mod 24 x = x -1 Loop While x >= 0 i = i -1 KeyOutput = Mid(Chars, Cur + 1, 1) & KeyOutput If (((29 - i) Mod 6) = 0) And (i <> -1) Then i = i -1 KeyOutput = "-" & KeyOutput End If Loop While i >= 0 ConvertToKey = KeyOutput End Function

    And the result was this:

    *****-*****-74XYM-BH4JX-XM76F (first 10 characters edited)
    which matches the report

    Tuesday, June 7, 2016 7:06 AM
  • The installed Product Key is the Default Key - and can never be activated.

    You need to change the Key to the one from your upgrade pack - probably by doing a repair install - and then activate that.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, June 7, 2016 7:21 AM
    Moderator