Hello,
I am trying to use the Service Calendar in Microsoft Dynamics CRM, and we have more than 100 service representatives so I would like to be able to use the Views drop down to specify the Resource Groups I am looking for at any specific time.
I found information about how to Navigate the Service Calendar (http://www.microsoft.com/en-us/dynamics/crm-customer-center/navigate-the-service-calendar.aspx) which seems to suggest that you can use Resource View to do this. However, I don't seem
to be able to create a new view through Settings > Customizations.
How can I create a View for Resources that will show on the Service Calendar screen?
Thank you
Nicole