How can I create a new Resource View

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  Hello,

  I am trying to use the Service Calendar in Microsoft Dynamics CRM, and we have more than 100 service representatives so I would like to be able to use the Views drop down to specify the Resource Groups I am looking for at any specific time.

  I found information about how to Navigate the Service Calendar (http://www.microsoft.com/en-us/dynamics/crm-customer-center/navigate-the-service-calendar.aspx) which seems to suggest that you can use Resource View to do this.  However, I don't seem to be able to create a new view through Settings > Customizations. 

  How can I create a View for Resources that will show on the Service Calendar screen?

  Thank you

  Nicole

  Saturday, June 14, 2014 1:11 PM