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Damaged Windows vista Product Key sticker

    Question

  • I currently have an A100 Toshiba Lap top - which never came with recovery discs. Toshiba are willing to send them to me - however I need to supply them with the Windows product key located on the sticker on the bottom of the lap top. My problem is that the sticker is damaged and I cannot read it. I have located my product ID direct from the Windows Vista programme, but it appears to be different from what I can read on the sticker. How do I find out my product key number? Yes, I am using a genuine Windows Vista registered programme which came with the laptop at the time of purchase. Thanks for your reply. 

    Wednesday, January 06, 2010 1:58 AM

Answers

  • Hello Aussie_girl,

      First off, all manufacturers are required to include some way for a user to reinstall Windows.  Now days, most manufacturers don't include a sperate disk, but will instead include the reinstall/recovery software on a partition on the computer's hard drive.  before buying replacment software, I recommend asking them were the required recovery software, is found, on your computer. 

      The reason the product key being used by Windows is different then the one on the sticker is Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer).


    As for the unreadable COA SLP key, the best I can do is direct you to support doc KB 811224 "How to identify, locate, and replace a product keyhttp://support.microsoft.com/kb/811224 

    Sorry I couldn't be more help,
    Darin MS

    Wednesday, January 06, 2010 8:38 PM

All replies

  • Hello Aussie_girl,

      First off, all manufacturers are required to include some way for a user to reinstall Windows.  Now days, most manufacturers don't include a sperate disk, but will instead include the reinstall/recovery software on a partition on the computer's hard drive.  before buying replacment software, I recommend asking them were the required recovery software, is found, on your computer. 

      The reason the product key being used by Windows is different then the one on the sticker is Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer).


    As for the unreadable COA SLP key, the best I can do is direct you to support doc KB 811224 "How to identify, locate, and replace a product keyhttp://support.microsoft.com/kb/811224 

    Sorry I couldn't be more help,
    Darin MS

    Wednesday, January 06, 2010 8:38 PM
  • OK - so what happens if the hard drive crashes completely, and the product key sticker is damaged? I have been in this same situation more than once as a tech at a PC store. When someone brings us a laptop with a crashed hard drive, and the product key sticker is worn out (due primarily to poor materials; the older vinyl/plastic WinXP stickers were more-or-less indestructible compared to the cheap paper Vista and Win7 stickers), how can we get their OS installed and activated legally, without forcing them to purchase a new OS? The times that I  have contacted the manufacturer for advice or recovery discs, I met with a brick wall of indifference, or was required to give a product key from a completely useless sticker. For a discussion on this same topic, check out this thread at the Major Geeks forums: http://forums.majorgeeks.com/showthread.php?p=1557843
    Sunday, November 21, 2010 5:09 AM
  • You should create a set of factory restore media using the instructions provided by the computer manufacturer as all are required to provide some method of creating a rebuild method.  You can reinstall using those recover disks without using a product key from the bottom of the computer.

    If your laptop doesn't have a DVD burner you may what to go and purchase an external USB one, they aren't really expensive.

    Sunday, November 21, 2010 7:38 PM
  • I currently have an Toshiba Lap top - which never came with recovery discs. Toshiba are willing to send them to me - however I need to supply them with the Windows product key located on the sticker on the bottom of the lap top. My problem is that the sticker is damaged and I cannot read it. I have located my product ID direct from the Windows Vista programme, but it appears to be different from what I can read on the sticker. How do I find out my product key number? Yes, I am using a genuine Windows Vista registered programme which came with the laptop at the time of purchase. Thanks for your reply.
    Wednesday, June 27, 2012 5:10 PM
  • No-one in the world has the Key on your COA sticker except you.

    The Key on your installation is the OEM_SLP Key.

    I have never heard of ANY manufacturer demanding the Key to provide the Recovery disks -  and I would be suspicious of any that did, since I understand that they are not allowed to log the Keys at manufacture, I can see no reason why they should be entitled to ask for them later.

    If you are dealing through an internediary - contact Toshiba direct The proper Recovery disk comes with the OEM_SLP Key embedded.

    If your problem is with activation or validation of Windows, please start a NEW thread of your own, and post an MGADiag report.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, June 27, 2012 6:55 PM
  • Please see: Identify your Toshiba PC.  Only the serial number for your Toshiba PC is required to order the proper recovery discs.

    Carey Frisch

    Thursday, June 28, 2012 1:20 AM