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Please help! I can not use my computer. RRS feed

  • Question

  • I recently system restored my computer about a week ago. Everything was working fine until 2 days ago when I could not access Windows Vista. Instead a menu that states that an invalid product key was entered. I am not sure why it says that. I tryed to type in the product key that was givin to me at Best Buy but it says it is invalid. I also have tried to validate it but the screen says that activation is required. My computer was perfectly fine until this happened. I have had it for over a year and not once did this occur.

    Keep in mind that I purchased the computer from Best Buy and the Windows Vista Home Premium was previously installed. I have the product key and reciepts for both.

    Also when I try to validate my windows, this is the message I get.

    "Windows Activation is required.

    Windows must be activated before validation can determine if this copy of Windows is genuine.

    WINDOWS IS NOW IN REDUCED FUNCTIONALITY MODE

    Access to the latest updates, all available features, and product support is reserved for customers running genuine Microsoft software. "

    When I try to follow the instructions under the message I can't because I have no access to my "start" button.

     

    Here is what I got from the Microsoft Genuine Advantage Tool:

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {6C090184-D0C8-4B65-B3C7-AD68111EDC35}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-1065-80070057_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6C090184-D0C8-4B65-B3C7-AD68111EDC35}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-1451787060-61799064-2206315788</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>GT5220</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20060912000000.000000+000</Date></BIOS><HWID>CC333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500141-02-1033-6000.0000-0082009
    Installation ID: 078873323601234341640835349674294120480455064910505992
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: DR9M6
    License Status: Unlicensed

    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAgABAAAAAgABAAEAJJRWFAxXVCU2BUgkcsYE1OK28vQY5s4irFaOtg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Nvidia  AWRDACPI
      FACP   Nvidia  AWRDACPI
      SSDT   PTLTD   POWERNOW
      MCFG   Nvidia  AWRDACPI


     

    Tuesday, January 27, 2009 1:52 AM

Answers

  • Hello Chris,

     

      

    Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

     

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone.

     

       Situations such as your (where the OEM SLP key is not self-activating, as it should) the resolution is to change out the OEM SLP key (that is currently in Vista) with the COA SLP key found on the sticker on your computer.  The normal way to do this is by clicking 'Start', right-clicking on 'Computer', selecting 'Properties' and clicking "Change product key" (lower right hand side of the window).

      

    Below are alternate steps to Change the product key

    1) Click the Start button

    2) Type: slui.exe 3 and hit the Enter key

    3) Type in the Product key from the sticker on your computer

    4) Click the Next button.

    5) You will be asked if want to Activate, click ok

    6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7) Click the Start button

    8) Type: slui.exe 4 and hit the Enter key

    9) Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Automated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

     

    You may also try calling your local Activation Call Center for further assistance: http://www.microsoft.com/licensing/resources/vol/numbers.mspx

    Thank you,

    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Wednesday, January 28, 2009 1:28 AM
    Wednesday, January 28, 2009 1:27 AM

All replies

  • anyone?

    please I really need my computer fixed. Thanky you.

    Wednesday, January 28, 2009 12:28 AM
  • Hello Chris,

     

      

    Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

     

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone.

     

       Situations such as your (where the OEM SLP key is not self-activating, as it should) the resolution is to change out the OEM SLP key (that is currently in Vista) with the COA SLP key found on the sticker on your computer.  The normal way to do this is by clicking 'Start', right-clicking on 'Computer', selecting 'Properties' and clicking "Change product key" (lower right hand side of the window).

      

    Below are alternate steps to Change the product key

    1) Click the Start button

    2) Type: slui.exe 3 and hit the Enter key

    3) Type in the Product key from the sticker on your computer

    4) Click the Next button.

    5) You will be asked if want to Activate, click ok

    6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7) Click the Start button

    8) Type: slui.exe 4 and hit the Enter key

    9) Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Automated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

     

    You may also try calling your local Activation Call Center for further assistance: http://www.microsoft.com/licensing/resources/vol/numbers.mspx

    Thank you,

    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Wednesday, January 28, 2009 1:28 AM
    Wednesday, January 28, 2009 1:27 AM
  • i dont have access to my "start button".

    im also getting this code,

    0X004E003

    Wednesday, January 28, 2009 2:29 AM
  • If you don't have access to the start button, then you must be getting a pop-up window that have a number of options. One of those options should be something like "Enter new product Key" or "Change Product Key".  Use that option.

     

    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Wednesday, January 28, 2009 9:26 PM