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Please help! I can not use my computer.

Question
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I recently system restored my computer about a week ago. Everything was working fine until 2 days ago when I could not access Windows Vista. Instead a menu that states that an invalid product key was entered. I am not sure why it says that. I tryed to type in the product key that was givin to me at Best Buy but it says it is invalid. I also have tried to validate it but the screen says that activation is required. My computer was perfectly fine until this happened. I have had it for over a year and not once did this occur.
Keep in mind that I purchased the computer from Best Buy and the Windows Vista Home Premium was previously installed. I have the product key and reciepts for both.
Also when I try to validate my windows, this is the message I get.
"Windows Activation is required.
Windows must be activated before validation can determine if this copy of Windows is genuine.
WINDOWS IS NOW IN REDUCED FUNCTIONALITY MODEAccess to the latest updates, all available features, and product support is reserved for customers running genuine Microsoft software. "
When I try to follow the instructions under the message I can't because I have no access to my "start" button.
Here is what I got from the Microsoft Genuine Advantage Tool:
Diagnostic Report (1.7.0110.1):
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WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0xc004c4a8
Cached Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
Windows Product ID: 89578-OEM-7332157-00141
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {6C090184-D0C8-4B65-B3C7-AD68111EDC35}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.080917-1612
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-1065-80070057_FA827CE6-153-8007007e_FA827CE6-180-8007007eBrowser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6C090184-D0C8-4B65-B3C7-AD68111EDC35}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-1451787060-61799064-2206315788</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>GT5220</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20060912000000.000000+000</Date></BIOS><HWID>CC333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6000.16509
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500141-02-1033-6000.0000-0082009
Installation ID: 078873323601234341640835349674294120480455064910505992
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
Partial Product Key: DR9M6
License Status: UnlicensedHWID Data-->
HWID Hash Current: NAAAAAEAAwABAAEAAgABAAAAAgABAAEAJJRWFAxXVCU2BUgkcsYE1OK28vQY5s4irFaOtg==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Nvidia AWRDACPI
FACP Nvidia AWRDACPI
SSDT PTLTD POWERNOW
MCFG Nvidia AWRDACPI
Tuesday, January 27, 2009 1:52 AM
Answers
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Hello Chris,
Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:
1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)
2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone.
Situations such as your (where the OEM SLP key is not self-activating, as it should) the resolution is to change out the OEM SLP key (that is currently in Vista) with the COA SLP key found on the sticker on your computer. The normal way to do this is by clicking 'Start', right-clicking on 'Computer', selecting 'Properties' and clicking "Change product key" (lower right hand side of the window).
Below are alternate steps to Change the product key
1) Click the Start button
2) Type: slui.exe 3 and hit the Enter key
3) Type in the Product key from the sticker on your computer
4) Click the Next button.
5) You will be asked if want to Activate, click ok
6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)
7) Click the Start button
8) Type: slui.exe 4 and hit the Enter key
9) Select your location in the drop down menu and click the Next button
10) The next screen provides the number to call to Activate by Phone
NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Automated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.
You may also try calling your local Activation Call Center for further assistance: http://www.microsoft.com/licensing/resources/vol/numbers.mspx
Thank you,
Darin MS
Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.- Marked as answer by Darin Smith MS Wednesday, January 28, 2009 1:28 AM
Wednesday, January 28, 2009 1:27 AM
All replies
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anyone?
please I really need my computer fixed. Thanky you.
Wednesday, January 28, 2009 12:28 AM -
Hello Chris,
Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:
1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)
2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone.
Situations such as your (where the OEM SLP key is not self-activating, as it should) the resolution is to change out the OEM SLP key (that is currently in Vista) with the COA SLP key found on the sticker on your computer. The normal way to do this is by clicking 'Start', right-clicking on 'Computer', selecting 'Properties' and clicking "Change product key" (lower right hand side of the window).
Below are alternate steps to Change the product key
1) Click the Start button
2) Type: slui.exe 3 and hit the Enter key
3) Type in the Product key from the sticker on your computer
4) Click the Next button.
5) You will be asked if want to Activate, click ok
6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)
7) Click the Start button
8) Type: slui.exe 4 and hit the Enter key
9) Select your location in the drop down menu and click the Next button
10) The next screen provides the number to call to Activate by Phone
NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Automated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.
You may also try calling your local Activation Call Center for further assistance: http://www.microsoft.com/licensing/resources/vol/numbers.mspx
Thank you,
Darin MS
Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.- Marked as answer by Darin Smith MS Wednesday, January 28, 2009 1:28 AM
Wednesday, January 28, 2009 1:27 AM -
i dont have access to my "start button".
im also getting this code,
0X004E003
Wednesday, January 28, 2009 2:29 AM -
If you don't have access to the start button, then you must be getting a pop-up window that have a number of options. One of those options should be something like "Enter new product Key" or "Change Product Key". Use that option.
Darin MS
Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.Wednesday, January 28, 2009 9:26 PM