locked
my version of outlook 2003 is 100% genuine and still i get the pesky non-genuine message RRS feed

  • Question

  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-9Q27C-6CWD7-MQ3CQ
    Windows Product Key Hash: qhMbHikwhp/jGNClWTyMpDZP8h0=
    Windows Product ID: 89578-OEM-7332157-00115
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {DFD1E0DB-86DA-4FA7-AA46-FF5CCE6A8A6C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.091208-0542
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DFD1E0DB-86DA-4FA7-AA46-FF5CCE6A8A6C}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MQ3CQ</PKey><PID>89578-OEM-7332157-00115</PID><PIDType>2</PIDType><SID>S-1-5-21-4248573797-1344870877-2185972885</SID><SYSTEM><Manufacturer>Packard Bell BV</Manufacturer><Model>iXtreme X2711</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>PBSFC2MB.P04</Version><SMBIOSVersion major="2" minor="5"/><Date>20070627000000.000000+000</Date></BIOS><HWID>B8323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>PacBel</OEMID><OEMTableID>PBDT0003</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57911</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500115-02-2057-6000.0000-3632007
    Installation ID: 097672769926043982632285056254437656719074562950793460
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: MQ3CQ
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJQa3syUXCUIsaDVOuIQvYRB8vTeWWJYrFZMAcwx

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PacBel  PBDT0003
      FACP   PacBel  PBDT0003
      HPET   PacBel  PBDT0003
      MCFG   PacBel  PBDT0003
      SLIC   PacBel  PBDT0003
      SSDT   PmRef  CpuPm

     

    • Moved by Darin Smith MS Wednesday, March 17, 2010 9:24 PM Office issue moved to Office forum (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Monday, March 15, 2010 8:59 AM

Answers

  • Mods:  Please move to Office section




    Hello Dave Smith 1234567890,

    You wrote, "my version of outlook 2003 is 100% genuine..."   Nope.

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    There is no separate installation of Outlook on your computer.  The Outlook on your computer is a component program of Office Professional 2003.

    The report says you have a Blocked VLK, which means that (a) your Packard Bell computer has a Volume Licensing edition of Office Professional Edition 2003 installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If your use of this Volume Licensing edition of Office Professional Edition 2003 is in association with an organization that has a Volume Licensing Agreement, then please contact the IT support staff of the organization for further assistance.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received a Blocked Product Key.

    A common explanation for the current situation is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop, or asked a friend or relative to help you with a computer problem, and they reinstalled Windows and/or some or all of your programs, using one of their own discs with the nongenuine software.  If this is the situation, you can Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, or on a yellow-orange product key sticker in your retail package, to put back the genuine installation of Office you may have already had on the computer.

    If you purchased the computer used/second-hand/refurbed/etc, then the previous owner or the seller may have installed the nongenuine Office.

    If the above circumstances do not apply, and you personally purchased and installed the current installation of Office that is now on the computer, then the only other explanation is that you were sold counterfeit software.  If so, your first course of action is to confront your seller with this information and demand a full refund.

    If the seller refuses to help, please file a piracy report at
    www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you would like to participate in the Office Genuine Offer, please click the Learn More Online link being displayed on your screen by the OGA Notifier utility.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, March 17, 2010 9:23 PM
    Monday, March 15, 2010 2:21 PM

All replies

  • Mods:  Please move to Office section




    Hello Dave Smith 1234567890,

    You wrote, "my version of outlook 2003 is 100% genuine..."   Nope.

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    There is no separate installation of Outlook on your computer.  The Outlook on your computer is a component program of Office Professional 2003.

    The report says you have a Blocked VLK, which means that (a) your Packard Bell computer has a Volume Licensing edition of Office Professional Edition 2003 installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If your use of this Volume Licensing edition of Office Professional Edition 2003 is in association with an organization that has a Volume Licensing Agreement, then please contact the IT support staff of the organization for further assistance.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received a Blocked Product Key.

    A common explanation for the current situation is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop, or asked a friend or relative to help you with a computer problem, and they reinstalled Windows and/or some or all of your programs, using one of their own discs with the nongenuine software.  If this is the situation, you can Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, or on a yellow-orange product key sticker in your retail package, to put back the genuine installation of Office you may have already had on the computer.

    If you purchased the computer used/second-hand/refurbed/etc, then the previous owner or the seller may have installed the nongenuine Office.

    If the above circumstances do not apply, and you personally purchased and installed the current installation of Office that is now on the computer, then the only other explanation is that you were sold counterfeit software.  If so, your first course of action is to confront your seller with this information and demand a full refund.

    If the seller refuses to help, please file a piracy report at
    www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you would like to participate in the Office Genuine Offer, please click the Learn More Online link being displayed on your screen by the OGA Notifier utility.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, March 17, 2010 9:23 PM
    Monday, March 15, 2010 2:21 PM
  • Sir,

    Thank you for your response - all points have been carefully noted.

    Please be informed that I am an individual customer who purchased my new Packard Bell computer some years ago form the retail outlet, PC WORLD.

    www.pcworld.co.uk 

    My PC has never been taken away for repairs or accessed by a third party so by process of elimination, the only conclusion - according to your report - is that I have been sold either counterfeit software or a Volume Licensed edition of Office Pro 2003 which has expired.

    ARE YOU SERIOUSLY SAYING THAT THE UK'S BIGGEST AND MOST POPULAR COMPUTER RETAIL OUTLET IS SELLING COUNTERFEIT GOODS OR MISLEADING INDIVIDUAL CUSTOMERS BY SELLING THEM VOLUME LICENSED SOFTWARE?

     

     

     

    Friday, March 19, 2010 8:07 AM
  • Hello Dave Smith 1234567890,

    Major retailers such as PCWorld in the UK do NOT sell new computers with Office preinstalled with the type of license for Office that is now on your Packard Bell computer.  If Office had been preinstalled on your PB computer by PB, then the type of license shown on the report would have been either a retail or OEM Trial of the several Office products offered as Trials, or would have been an OEM license for one of several Office products offered as OEM installations.

    The other type of license major retailers would sell you is a retail license, which can be either upgrade retail (which is used to upgrade a previous edition of Office already on the computer) or a full retail license (which is used if the computer has no previous installation of Office on it).  If you purchased the computer and a separately packaged Micosoft Office software product simultaneously at PC World, and then installed the product yourself, then the report is telling us that that particular installation that you did yourself, which under these circumstances would be a retail license, has been replaced by the current installation which is a widely pirated nongenuine edition of Office Professional 2003.

    To solve this mystery, just look at the Office product materials and the sales receipt that came with the computer.  Do you have:

    1.  A genuine hologrammed Microsoft Office installation disc (one or two, depending upon the product)?

    1a.  An OEM licensed product will have "For distribution with a new PC only" and "For product support, contact the manufacturer of the PC" engraved in the hologram in the upper left quadrant of the disc.

    1b.  A retail licensed product will have the word "Upgrade" if it is an upgrade license.  Full retail discs do not say "full retail" on them.

    1c.  Volume licensing hologrammed discs have "Volume Licensing Product Key Required" and "All use subject to volume license agreement" and "Not for retail or OEM distribution.  Not for resale" on them.

    2.  A Certificate of Authenticity (CoA) that describes the Office product?

    2a.  If you have an OEM license, the CoA will have the computer manufacturer's name on the CoA as well as the Product key.

    2b.  If you have a retail license the CoA is located on the top of the retail package.  It does not have the product key printed on it.  The Product Key is printed on a yellow-orange Proof Of License sticker inside the package.

    2c.  Volume licensing products do not have CoAs.

    3.  A sales receipt from PCWorld that specifically itemizes a purchase of Office?  If so, what version and edition?

     

    Feel free to take a nice clear snapshot of your materials with a digital camera and post a link to it.  If you choose to do this, please be sure to obscure any product keys or sensitive personal information.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, March 19, 2010 12:49 PM