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  • Question

  • I am trying to install XP Pro on a Asus P5K Motherboard with the Q6600 quad core.  I managed to get the network drivers installed so I could do an online activation . 

    So I log in as admintrator and it asks to activate, I activate it and it says it was sucessful but it immediatly logs me out and when I try to log in again it wants to activate again, but this time the activation fails. 

    I do a clean install and the same thing all over again, it appears to activate, but then logs out and refuses to co-operate.

    Any ideas on what is going on here.

     

    Cheers

     

    Don

     

     

    Wednesday, September 5, 2007 5:46 AM

Answers

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the MGA data and
        recommend an appropriate solution.

     

    Wednesday, September 5, 2007 3:13 PM
    Moderator
  • Veggieboy,

     

    Not sure if this is the exact cause, but if your Q6000 processor is Rev G0, you'll need BIOS 0603.

     

    Either that you you might have a bogus copy of XP......

     

    Wednesday, September 5, 2007 4:16 PM
  • Try the following:

     

    Remove the read-only attribute of the Wpa.dbl file. To do this, click Start, click Run, type:

     attrib -r %windir%\system32\wpa.dbl  and then click OK.

    Thursday, September 6, 2007 2:06 PM
    Moderator
  • Veggieboy,

     

    Did the resolve help which Carey provided? Please let us know @ your earliest convience. 

     

     

    Thank you,

     

     

    Stephen Holm, MS

    Thursday, September 6, 2007 6:35 PM
  • Sorry, but out of sheer frustration I convinced the end user to go with Vista 64 bit instead. 

    I wasn't willing to expend the time trying to troubleshoot this problem since there was no good reason for it to be happening. 

    My only intent was to perform compatabilty testing prior to the OS being decided upon for that particular platform, and I think I know the answer to that question already. 

    The copy I was attempting to evaluate was a Technet copy for so I know it was genuine and had no reason not to work.

     

    I just wonder if this has anything to do with the activation server being down last week??? 

     

    Cheers

    Thursday, September 6, 2007 11:00 PM

All replies

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the MGA data and
        recommend an appropriate solution.

     

    Wednesday, September 5, 2007 3:13 PM
    Moderator
  • Veggieboy,

     

    Not sure if this is the exact cause, but if your Q6000 processor is Rev G0, you'll need BIOS 0603.

     

    Either that you you might have a bogus copy of XP......

     

    Wednesday, September 5, 2007 4:16 PM
  • Veggieboy,

     

    Please post the diagnostic information @ your earliest convience. Also let us know if the resolve Dan provided helped or not.  Thank you.

     

     

    Stephen Holm, MS

    WGA forum manager

     

    Wednesday, September 5, 2007 8:03 PM
  • As I said, the first time I log in and try to activate it says activation sucessful. but then it logs me out and any subsequent attempts fail.

     

    Cheers

     

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-YYCMK-Y62CV-XFPVM
    Windows Product Key Hash: gUE3YlDTjsozuGsuZeXx7YDFeCw=
    Windows Product ID: 76487-111-0230405-22459
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {39983F2A-E3FC-411B-AAA1-5CEC1EB38A38}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{39983F2A-E3FC-411B-AAA1-5CEC1EB38A38}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XFPVM</PKey><PID>76487-111-0230405-22459</PID><PIDType>5</PIDType><SID>S-1-5-21-606747145-343818398-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5K Premium</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0204   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070626000000.000000+000</Date></BIOS><HWID>670330070184607B</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Wednesday, September 5, 2007 10:20 PM
  • Veggieboy,

     

    Have you tried the BIOS updates Dan recommended? 

     


    Please activate Windows XP by calling a Microsoft customer service representative. The Activation Wizard displays the toll free

    number that you can dial.

    To contact a Microsoft customer service representative and activate Windows by phone, follow these steps:

    1. Click “Start”, point to” All Programs”, point to “Accessories”, point to” System Tools”, and then click “Activate Windows”.
    Or, click the Windows Activation icon in the notification area.

    2. Click Yes, I want to telephone a customer service representative to active Windows now.

    3. Click “Read the Windows Product Activation Privacy Statement”, click “Back”, and then click “Next”
    .
    4. Follow the steps in the Activate Windows by phone dialog box and then click “Next”.
    Note:  The number appears now and differs based on the location that you select.

    5. Once activation is completed and you receive the following message, click “OK”.
    You have successfully activated your copy of Windows.
    More information on how to activate Windows XP at http://support.microsoft.com/kb/307890
    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.If

    you are done with the activation, kindly proceed in validating the copy of your software by going to

    http://www.microsoft.com/genuine .  Click “Validate Windows” button.
    Please post again if you need further assistance. Thank you.


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

    Wednesday, September 5, 2007 10:55 PM
  • It is actually a P5K Premium and yes it has the latest bios.

     

    Cheers

    Wednesday, September 5, 2007 10:58 PM
  • OK, I activated by phone and once again just like online activation it said it was sucessful and then logged me out.  On login it one again told me I need to activate windows..  This is the new diagnostic info for after the phone activation.

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-YYCMK-Y62CV-XFPVM
    Windows Product Key Hash: gUE3YlDTjsozuGsuZeXx7YDFeCw=
    Windows Product ID: 76487-111-0230405-22459
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {39983F2A-E3FC-411B-AAA1-5CEC1EB38A38}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_BB5C1257-89-80070005_78155E4D-216-80070005
    Resolution Status: Validation Control not Installed

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{39983F2A-E3FC-411B-AAA1-5CEC1EB38A38}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XFPVM</PKey><PID>76487-111-0230405-22459</PID><PIDType>5</PIDType><SID>S-1-5-21-606747145-343818398-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5K Premium</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0204   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070626000000.000000+000</Date></BIOS><HWID>670330070184607B</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Wednesday, September 5, 2007 11:16 PM
  • Try the following:

     

    Remove the read-only attribute of the Wpa.dbl file. To do this, click Start, click Run, type:

     attrib -r %windir%\system32\wpa.dbl  and then click OK.

    Thursday, September 6, 2007 2:06 PM
    Moderator
  • Veggieboy,

     

    Did the resolve help which Carey provided? Please let us know @ your earliest convience. 

     

     

    Thank you,

     

     

    Stephen Holm, MS

    Thursday, September 6, 2007 6:35 PM
  • Sorry, but out of sheer frustration I convinced the end user to go with Vista 64 bit instead. 

    I wasn't willing to expend the time trying to troubleshoot this problem since there was no good reason for it to be happening. 

    My only intent was to perform compatabilty testing prior to the OS being decided upon for that particular platform, and I think I know the answer to that question already. 

    The copy I was attempting to evaluate was a Technet copy for so I know it was genuine and had no reason not to work.

     

    I just wonder if this has anything to do with the activation server being down last week??? 

     

    Cheers

    Thursday, September 6, 2007 11:00 PM