Answered by:
validation problems

Question
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Hi, my validation errors occur probably monthly. I run the validation tests and it may say ok for a week and then the notification comes up, run it and then it says not. I am too disgusted in miami. How can it be genuine and then become non genuine. I have pasted my diagnostic ...please help anyone
Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Cryptographic Errors Detected
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-VDJGG-DPHR7-KR4QT
Windows Product Key Hash: 1VSzpn0oaZ5I5d0hZ+56J4Pnzc4=
Windows Product ID: 55277-OEM-2146375-79550
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010300.3.0.hom
ID: {84D8F01D-E086-4CF7-AF98-07D41CB49DDF}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.36.0
Signed By: N/A, hr = 0x80004005
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2efd_E2AD56EA-148-80004005_16E0B333-89-80004005_78155E4D-232-80004005
Resolution Status: Cryptographic Errors DetectedWgaER Data-->
ThreatID(s): N/A
Version: N/AWGA Notifications Data-->
Cached Result: 5
File Exists: Yes
Version: 1.5.532.2
WgaTray.exe Signed By: N/A, hr = 0x80004005
WgaLogon.dll Signed By: N/A, hr = 0x80004005OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80004005
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-230-1Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Prompt
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.5512]
File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.5512]
File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.5755]
File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.5755]
File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.5781]
File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.5512]
File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.5755]
File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.5512]
File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.5512]Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{84D8F01D-E086-4CF7-AF98-07D41CB49DDF}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KR4QT</PKey><PID>55277-OEM-2146375-79550</PID><PIDType>3</PIDType><SID>S-1-5-21-3266578220-3703872697-1375960342</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 2350</Model></SYSTEM><BIOS><Manufacturer>Mitac International</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20021217000000.000000+000</Date></BIOS><HWID>2B8C3B4F01842052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION DIM2350</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.5.532.2"/><File Name="WgaLogon.dll" Version="1.5.532.2"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Licensing Data-->
N/AHWID Data-->
N/AOEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1E840:Dell Inc|1D260:Dell Inc|10B80:Dell Inc|10B80:Microsoft Corporation
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005OEM Activation 2.0 Data-->
N/ASunday, June 14, 2009 1:37 AM
Answers
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Hello Disgustedinmiami,
Your installation of XP Home on your Dell 2350 is showing as having "crypotgrpahic errors" and is also showing as having a dozen files where the digital signature is not matching up with the cryptographic database.
This condition could have been caused by several things such as a malware or virus attack, hardware malfunctions, or a glitch during installation of Windows Updates or Service Packs.Please rerun the mgadiag utility that generated this report. When the utility completes, click on the "Resolve" button and allow it to work. The utility has the ability to resolve some of the cryptographic errors. When completed, restart the computer and then run the utility once again to see if there has been improvement.
If the utility is unable to clear up the errors, your best option at that point would be to backup and offload any data that you don't want to lose, then use the Dell PC Restore utility to erase the user portion of the Hard Disk Drive (C:) and reimage it back to "out-of-the-box" condition. To access Dell PC Restore, restart the computer. Carefully observe the screen looking for the two-second interval when a blue bar is displayed at the top of the screen, right after you see the Dell logo and right before you see the Windows logo. During this time, simultaneously press CTRL + F11 then release both.
Please visit http://support.dell.com to get more detailed instructions on how to use Dell PC Restore.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Proposed as answer by Stephen Holm Monday, June 15, 2009 6:14 PM
- Marked as answer by Darin Smith MS Wednesday, July 1, 2009 6:37 PM
Monday, June 15, 2009 2:05 PM
All replies
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Hello Disgustedinmiami,
Your installation of XP Home on your Dell 2350 is showing as having "crypotgrpahic errors" and is also showing as having a dozen files where the digital signature is not matching up with the cryptographic database.
This condition could have been caused by several things such as a malware or virus attack, hardware malfunctions, or a glitch during installation of Windows Updates or Service Packs.Please rerun the mgadiag utility that generated this report. When the utility completes, click on the "Resolve" button and allow it to work. The utility has the ability to resolve some of the cryptographic errors. When completed, restart the computer and then run the utility once again to see if there has been improvement.
If the utility is unable to clear up the errors, your best option at that point would be to backup and offload any data that you don't want to lose, then use the Dell PC Restore utility to erase the user portion of the Hard Disk Drive (C:) and reimage it back to "out-of-the-box" condition. To access Dell PC Restore, restart the computer. Carefully observe the screen looking for the two-second interval when a blue bar is displayed at the top of the screen, right after you see the Dell logo and right before you see the Windows logo. During this time, simultaneously press CTRL + F11 then release both.
Please visit http://support.dell.com to get more detailed instructions on how to use Dell PC Restore.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Proposed as answer by Stephen Holm Monday, June 15, 2009 6:14 PM
- Marked as answer by Darin Smith MS Wednesday, July 1, 2009 6:37 PM
Monday, June 15, 2009 2:05 PM -
Good Morning Disgustedinmiami,
Do you have a Anti-Virus program that is up-to-date with all updates and signature files? If so, run a complete scan. Did it find anything? Also go to http://onecare.live.com/site/en-us/center/whatsnew.htm and run a complete scan using the OneCare Safety Scan for Windows Vista. Did it find anything? I noticed you have an OEM System Builder version of XP installed. Usually Dell uses the OEM SLP installation process. Do you still have the original Recovery media that came with your dell?
Thank you,
Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen HolmMonday, June 15, 2009 6:08 PM