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Error Message 0x80180104 RRS feed

  • Question

  • Hi,

     

    I purchased my PC from HP a little over a couple of years ago.  I just downloaded from Microsoft the Home/Student version of Office 2007 (not the trial version).  I had no problem installing it.  I was even able to download the updates.  My operating system is Windows XP Professional SP2 which I know is valid.  I was at the Office On-Line site to download templates and other items for Office and there is a validation error that is keeping me from downloading add-ons, etc.  My computer came with Basic Office 2003 which I uninstalled because I only wanted the 2007 components on the system.  A few years ago I purchased Office Access 2003 which is separate from my version of the Office 2003.  I kept Access 2003 on my system due to not upgrading it to 2007 because it is not a program I use all the time and it was quite expensive when I originally purchased it.  I have Outlook 2007 on my system which passes validation because I am an Outlook Live subscriber.  Individually they pass the verification process but then I get the error message sited in the subject line and it does not even tell me which product is causing the error.  Below is the diagnotics for reference:

     

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9BJ82-4PCJX-2WPB6
    Windows Product Key Hash: ueqMKpE2vjW53gyIDy01HDiTdPc=
    Windows Product ID: 76487-OEM-2211906-00106
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {15055272-2F25-4B73-9B0E-C520D3AF805E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_3E121E02-409-80004005_3E121E02-300-80004005_B4D0AA8B-818-80070057_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{15055272-2F25-4B73-9B0E-C520D3AF805E}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2WPB6</PKey><PID>76487-OEM-2211906-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-3108671524-418333824-1594427506</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>PU032AV-ABA D1000E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>3.08</Version><SMBIOSVersion major="2" minor="4"/><Date>20050131000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>1B3C375F0184C066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>104</Result><Products><Product GUID="{90150409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Access 2003</Name><Ver>11</Ver><Val>5CE7146C56ABDEE</Val><Hash>mbYPezstf5NjHniTSnie0j1pgIU=</Hash><Pid>70136-759-4376447-55973</Pid><PidType>1</PidType></Product><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name></Name><Ver>11</Ver><PidType>0</PidType></Product><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>B9B113D3183870E</Val><Hash>qP5QtCGsYjMQ4Acu5bO3ioNZ1S8=</Hash><Pid>81610-903-2104061-62629</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>6BF22CE8C937F0A</Val><Hash>08qwW6ZVS85e+VNJa0nFfMT6r4U=</Hash><Pid>81602-901-5622695-68934</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    I am also attaching a copy of what the validation page says when I try to validate office:

     
    Validation Results

    This computer has failed validation. Expand for details.

    Microsoft Office Access 2003

    The product(s) listed above completed validation. However, as a result of the failed or incomplete validation(s) listed below, this computer is not eligible for the benefits of genuine Office. Remove the application(s) that failed or could not complete validation and run the validation tool again.

    Microsoft Office Outlook 2007

    The product(s) listed above completed validation. However, as a result of the failed or incomplete validation(s) listed below, this computer is not eligible for the benefits of genuine Office. Remove the application(s) that failed or could not complete validation and run the validation tool again.

    Microsoft Office Home and Student 2007

    The product(s) listed above completed validation. However, as a result of the failed or incomplete validation(s) listed below, this computer is not eligible for the benefits of genuine Office. Remove the application(s) that failed or could not complete validation and run the validation tool again.

    :
    Validation Failed

    No valid Office key was detected. This is a strong indication that the Office product installed is not genuine.

    [0x80180104]

    Genuine Office

    There are a variety of options for getting genuine Office, including purchasing Office through a retailer or with a new PC. Customers who are the victims of software counterfeiting may also submit a qualifying request for a complimentary copy. Find out more by clicking Get Genuine Now.

    [0x80180104]
     
    Any help you could provide would be greatly appreciated.
     
    Thanks.
     

     

    Saturday, October 13, 2007 11:02 PM

Answers

  • 1. Close all Office programs

    2. Click start, click Run, type regedit, then click ok

    3. Locate the following path

    HKEY_LOCALMACHINE\Software\Microsoft\Office\11.0\Registration 

    4. Delete the Registration ID "{91CA0409-6000-11D3-8CFE-0150048383C9}"

    5. Validate now

    Monday, October 15, 2007 6:17 AM
  • Thanks for your help.  This solved my problem.  I am now able to download the Office add-on.

    Monday, October 15, 2007 5:52 PM

All replies

  • 1. Close all Office programs

    2. Click start, click Run, type regedit, then click ok

    3. Locate the following path

    HKEY_LOCALMACHINE\Software\Microsoft\Office\11.0\Registration 

    4. Delete the Registration ID "{91CA0409-6000-11D3-8CFE-0150048383C9}"

    5. Validate now

    Monday, October 15, 2007 6:17 AM
  • Thanks for your help.  This solved my problem.  I am now able to download the Office add-on.

    Monday, October 15, 2007 5:52 PM