Windows 7 Build 7601, This copy is not genuine message

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  You appear to have run that report while in Safe Mode.

  Such reports miss a LOT of detail.

  Having said that, please try the following....

  This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

   

  Installing the Intel Rapid Storage Drivers

  try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

   

  (you want the iata_enu.exe download)

   

  Once complete, please reboot twice, then post another MGADiag report.   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Thursday, November 22, 2012 9:00 PM

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  Thanks for the reply.

  Downloaded the iata_enu.exe, ran it, and got a message "This computer does not meet the minimum requirements for installing the software."

  I noticed on the download site that Windows 7 was not listed as one of the OS's listed for this specific exe.

  Also, please note above that we were unable to get the MGADiag to run in regular Windows mode.  It would sit with the little animated "working" circle spinning for quite awhile and then the "Not Responding" would show up in the header bar.  We tried 3 times before giving up and going to Safe Mode.

  Any ideas?

  Friday, November 23, 2012 2:42 AM
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  In that case you may have major problems - I've never known MGADiag fail before.

  What Anti-Virus are you using?

  Please run a full CHKDSK and SFC scan....

   

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

   

  At the Command prompt, type

   

  CHKDSK C: /R

   

  and hit the Enter key.

  You will be told that the drive is locked,

  and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

   

  The CHKDSK will take a few hours depending on the size of the drive, so be patient!

   

  After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

  then run the SFC.

   

  SFC -System File Checker - Instructions

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

   

  At the Command prompt, type

   

  SFC /SCANNOW

   

  and hit the Enter key

   

  Wait for the scan to finish - make a note of any error messages - and then reboot.

   

   

  Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

   

  Post a new MGADiag report with details of any error messages encountered.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by rengewwj Friday, November 23, 2012 7:05 PM

  Friday, November 23, 2012 7:11 AM

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  Thanks again.

  Anti-virus software is Trend Titanium 2012; and Trend RUBotted.  Both have been installed and running for months.  Neither shows any problem.

  Ran both CHKDSK and SFC per your instructions.  Messages were:

  During the Chkdsk run:
  
  after the USN Journal Verification is completed ...
  
  "chkdsk is verifying file data (stage 4 of 5)"
  "windows replaced bad clusters in the file 105110"
  "of name \windows\system32\DRIVER~1\FILERE~1\igdlh6~1.inf\ig41cd64.dll."
  
  windows replaced bad clusters in the file 313040
  of name \windows\system32\catroot\{F750E~1\PA58D3~1.CAT
    392688 files processed.
  
  At the end of the SFC scan:
  
  "Windows resource protection did not find any integrity violations."

  The CBS log is posted on the Skydrive at:

  https://skydrive.live.com/#cid=DB19013B11FE6600&id=DB19013B11FE6600!105

  The MGADiag, run in regular Windows mode, ran fine for the first time.  The report is:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-8VDDH-98HJY-7GPK3
  Windows Product Key Hash: vyW/fcQoRcxgMkxpFwxnbYLb0q0=
  Windows Product ID: 00359-034-0559414-85465
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {A36D174C-0316-47AE-A1DB-7B8487CBB84E}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120830-0333
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Professional Plus 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings:
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Prompt
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Prompt
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{A36D174C-0316-47AE-A1DB-7B8487CBB84E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7GPK3</PKey><PID>00359-034-0559414-85465</PID><PIDType>5</PIDType><SID>S-1-5-21-3822975605-836425097-235854842</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="4"/><Date>20081016000000.000000+000</Date></BIOS><HWID>A58A3807018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central America Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>3EEDB94C840CD86</Val><Hash>wtnQOz5v2dY33zx3+CJo3HOPfPY=</Hash><Pid>89409-707-0103971-65634</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00170-034-055941-01-1033-7600.0000-2662010
  Installation ID: 014641974604513025723365969425908496235823764484163403
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 7GPK3
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 11/23/2012 11:03:01 AM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 11:22:2012 20:05
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: PgAAAAEABwABAAMAAAACAAAAAgABAAEAeqhiDXoQCiUGDGzMRoPAsmw8tsDWsM5wlPsGpPBIovFUP5hvKoU=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x0
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            DELL          M08    
    FACP            DELL          M08    
    HPET            DELL          M08    
    BOOT            DELL          M08    
    MCFG            DELL          M08    
    SLIC            DELL          M08    
    OSFR            DELL          M08    
    SSDT            PmRef        CpuPm
  
  Thank you.

  Friday, November 23, 2012 5:25 PM
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  That looks to have solved the non-genuine problem, at least - but be warned that you may have to replace the hard drive!

  If you open Event Viewer, and look at the Windows Logs\Applications you'll be able to find the latest ChkDsk result there as an event from source Wininit.

  if you look at the results, you will see an entry for 'bad sectors' - if that's anything other than 0 then the hard drive may be failing - the larger the number (it's 4KB for every sector) the worse the drive (bear in mind that a drive usually has a couple of hundred hidden spares, and it's only when those are used that Windows actually sees a problem)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, November 23, 2012 6:25 PM

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  Noel --

  Thanks so much for your excellent help.  We're trying to get a full backup on this old HD and we're discussing ways of retiring the old Dell.  At least we won't be seeing the frightening little "copy is not genuine" message.  Again, thank you.

  John & Patricia Wegner
  

  Friday, November 23, 2012 7:07 PM
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  You're welcome - good luck!

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, November 23, 2012 7:09 PM

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