locked
Windows 7 Professional suddenly not genuine after a year RRS feed

  • Question

  • I have had this computer for nearly a year, Windoes 7 was pre-installed but I have the disk. Turn my computer on this morning and it now says that it is not genuine. How do I fix this? Diagnostic information below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6FKB2-6CB48-X4PM4
    Windows Product Key Hash: linUGnHAx4iIFbvdXTQoHN5hnY0=
    Windows Product ID: 00371-OEM-9044657-99707
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {1B53DACA-A95F-43D2-B905-E8A14CCAAF8A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1B53DACA-A95F-43D2-B905-E8A14CCAAF8A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-X4PM4</PKey><PID>00371-OEM-9044657-99707</PID><PIDType>3</PIDType><SID>S-1-5-21-3556440440-2960196377-1898984713</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FE</Version><SMBIOSVersion major="2" minor="4"/><Date>20101223000000.000000+000</Date></BIOS><HWID>64B83607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-446-599707-02-3081-7600.0000-0502011
    Installation ID: 008344898706029561127501917165444520418952543885105400
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: X4PM4
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 2011/12/31 06:24:40

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:17:2011 07:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PAAAAAEACQABAAEAAAABAAAAAgABAAEACrbkEkAfagMIhcKPfIeUigw1Rrzkv4Q0dnaYzJDhkK+a1+qC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      EUDS            GBT          
      MATS            GBT          
      TAMG            GBT           GBT   B0
      SSDT            INTEL        PPM RCM



    Friday, December 30, 2011 10:31 PM

Answers

  • "sepir" wrote in message news:5b3bc127-f815-44a8-83cf-9f19fa9d7ab4...
    I restarted my computer and no message now. Weird. Well thanks for the help anyway.
     
    Running the tool will have triggered a self-heal attempt – it obviously worked :)
     
    Good Luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, January 3, 2012 10:38 PM
    Saturday, December 31, 2011 11:01 AM
    Moderator

All replies

  • "sepir" wrote in message news:a526b7c8-495e-425a-91bf-275096c69d33...

    I have had this computer for nearly a year, Windoes 7 was pre-installed but I have the disk. Turn my computer on this morning and it now says that it is not genuine. How do I fix this? Diagnostic information below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6FKB2-6CB48-X4PM4
    Windows Product Key Hash: linUGnHAx4iIFbvdXTQoHN5hnY0=
    Windows Product ID: 00371-OEM-9044657-99707
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Partial Product Key: X4PM4
    License Status: Licensed

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table



    There’s nothing wrong with your report that I can see – are you still seeing the non-genuine notification?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, December 30, 2011 11:46 PM
    Moderator
  • I restarted my computer and no message now. Weird. Well thanks for the help anyway.
    Saturday, December 31, 2011 1:56 AM
  • "sepir" wrote in message news:5b3bc127-f815-44a8-83cf-9f19fa9d7ab4...
    I restarted my computer and no message now. Weird. Well thanks for the help anyway.
     
    Running the tool will have triggered a self-heal attempt – it obviously worked :)
     
    Good Luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, January 3, 2012 10:38 PM
    Saturday, December 31, 2011 11:01 AM
    Moderator