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Cannot activate office 2007 via internet or phone RRS feed

  • Question

  • I cannot activate my software via internet or telephone because it says that I have exceeded the amount of times it can be activated. It keeps asking me how many different computers I have activated this software on, but to be honest, I have no idea. I had to pay for this program and I refuse to have to pay for it again. What can I do to fix this problem?! Thanks in advance!
    Saturday, February 13, 2010 10:16 PM

Answers

  • Hello StephNWill,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Professional Plus 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    As confirmed in the report (and as you wrote) your Dell Inspiron 530s computer does indeed have an installation of Office Professional Plus 2007 that is not yet activated.

    Can you tell me where and how you purchased the Office software now installed (but not yet activated) on your Dell?  Can you describe the materials that you purchased (but do not post the product key)?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:37 PM
    Saturday, February 13, 2010 10:46 PM
  • Hello StephNWill,

    I do not have a lot of experience with the academic side of Microsoft's licensing procedures, specifically, the multitude of different licensing agreements that Microsoft has with different higher educational institutions as well as the many different suppliers of academic software that there seem to be on the internet.

    My only advice to you, given the circumstances and the details of your situation, would be to contact the supplier of your software, JourneyEd, and report the problem you are experiencing to them directly for resolution.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:37 PM
    Sunday, February 14, 2010 10:50 PM

All replies

  • Hello StephNWill,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, February 13, 2010 10:27 PM
  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    ID: {CD61E5FE-95F6-4A48-B5E7-BAFDE29FA29E}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.091208-0542
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Professional Plus 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CD61E5FE-95F6-4A48-B5E7-BAFDE29FA29E}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-2659251857-2366434859-3876884716</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.15</Version><SMBIOSVersion major="2" minor="5"/><Date>20080620000000.000000+000</Date></BIOS><HWID>29313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>A0D4058280FEF0E</Val><Hash>1bTO2ViAVpOiz6GvQgQm04rqVik=</Hash><Pid>89446-903-8907605-65886</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="44" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600096-02-1033-6000.0000-0792007
    Installation ID: 020683416571667763511286410390240981824910721946359760
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: CH4CG
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAJJSUGPzz8nu2WWT+iP3WCexQ8vREJfgarFayDQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          FX09  
      FACP            DELL          FX09  
      HPET            DELL          FX09  
      MCFG            DELL          FX09  
      SLIC            DELL          FX09  
      DMY2            DELL          FX09  


    Saturday, February 13, 2010 10:36 PM
  • Hello StephNWill,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Professional Plus 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    As confirmed in the report (and as you wrote) your Dell Inspiron 530s computer does indeed have an installation of Office Professional Plus 2007 that is not yet activated.

    Can you tell me where and how you purchased the Office software now installed (but not yet activated) on your Dell?  Can you describe the materials that you purchased (but do not post the product key)?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:37 PM
    Saturday, February 13, 2010 10:46 PM
  • I purchased this program from my online university's catalog. It was Journey something that I bought it from. I have had the software for 2 years and never had a problem with it. It is Microsoft Office Professional 2007. Anything else?

    I also used a credit card to purchase my program.
    Saturday, February 13, 2010 10:51 PM
  • Hello StephNWill,

    Can you describe the materials that you purchased (but do not post the product key)?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, February 13, 2010 11:10 PM
  • It was just the software installation disk and some instructions to go with the disk.
    Saturday, February 13, 2010 11:42 PM
  • Hello StephNWill,

    I do not have a lot of experience with the academic side of Microsoft's licensing procedures, specifically, the multitude of different licensing agreements that Microsoft has with different higher educational institutions as well as the many different suppliers of academic software that there seem to be on the internet.

    My only advice to you, given the circumstances and the details of your situation, would be to contact the supplier of your software, JourneyEd, and report the problem you are experiencing to them directly for resolution.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:37 PM
    Sunday, February 14, 2010 10:50 PM