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After Windows update, unauthorzed change error RRS feed

  • Question

  • I'll post the update that causes the problem after I do a system restore.

    No software listed as a known cause is installed.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004d401
    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-8CFDG-4PK39-D89Q2
    Windows Product Key Hash: ieJEtUTxRK98mHfgxUVN5XmBJXo=
    Windows Product ID: 89583-OEM-7304185-61208
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {819C8A95-9EDB-4ED9-8761-99692FDE8319}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error: M:20080607210420523-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6000.16470]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{819C8A95-9EDB-4ED9-8761-99692FDE8319}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-D89Q2</PKey><PID>89583-OEM-7304185-61208</PID><PIDType>3</PIDType><SID>S-1-5-21-3184839900-2676782833-2639339595</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>NVDAACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FC</Version><SMBIOSVersion major="2" minor="3"/><Date>20070720000000.000000+000</Date></BIOS><HWID>B5323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAACAAAAMQJAAAAAAAAWmICAID6///wnx2nGKDIAdArSr9MLECc5R83cvYPeMxgR5AbX8BMdpt90zWpbYdk762L1Xz+cgNV5UWF8ZXZwSM/7J8c9Mu+zXvoTXPl0K8pNIGxd8hgzuD606GXW4oH1koN09qB4ZF7FGj8rKf365z9PsV73kHpgjfYK4+9O71pyPKiyEn7WldRnAeCy4KFVxFDvnqjQEgOdCBA6TEWlO4loQLckxz0LlmGtTJVXd2kB83VEKXtpO9UD8oMvv32XBjWYaAcso26Q/XbWRNI8TOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMO+djGg06U1/hft8+3oeqD0Z/4aMbbRuLC6aZgMdK+/AjP+yfHPTLvs176E1z5dCv2rqjdRWjsz43aBJkqnt6y9ZKDdPageGRexRo/Kyn9+uc/T7Fe95B6YI32CuPvTu9acjyoshJ+1pXUZwHgsuChVcRQ756o0BIDnQgQOkxFpTuJaEC3JMc9C5ZhrUyVV3dpAfN1RCl7aTvVA/KDL799lwY1mGgHLKNukP121kTSPEzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zL6OFqH2sbszBBQdkcdTGx4DlpzPM5bie3YUUQYGXhoaIz/snxz0y77Ne+hNc+XQrxgC7Dx6kOVu5InmfjnPqmXWSg3T2oHhkXsUaPysp/frnP0+xXveQemCN9grj707vWnI8qLISftaV1GcB4LLgoVXEUO+eqNASA50IEDpMRaU7iWhAtyTHPQuWYa1MlVd3aQHzdUQpe2k71QPygy+/fZcGNZhoByyjbpD9dtZE0jxM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMyl5PZqveNn7gtrFnsYfnrVC2JfeLNKze6VO+D/jv5uoiM/7J8c9Mu+zXvoTXPl0K+tn7U6dA+YdTrQexfMaTQn1koN09qB4ZF7FGj8rKf365z9PsV73kHpgjfYK4+9O71pyPKiyEn7WldRnAeCy4KFVxFDvnqjQEgOdCBA6TEWlO4loQLckxz0LlmGtTJVXd2kB83VEKXtpO9UD8oMvv32XBjWYaAcso26Q/XbWRNI8TOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMeX0rrdeERcgKJ+P0vHm5SJ+7rf22zQHgyrepjEwblOwjP+yfHPTLvs176E1z5dCvTKEprChad6DqhgnOKeYLi9ZKDdPageGRexRo/Kyn9+uc/T7Fe95B6YI32CuPvTu9acjyoshJ+1pXUZwHgsuChVcRQ756o0BIDnQgQOkxFpTuJaEC3JMc9C5ZhrUyVV3dpAfN1RCl7aTvVA/KDL799lwY1mGgHLKNukP121kTSPEzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zBDZ9xRy+P897ww1RklzeRrI+PHrTQZy6yqleVJBdfC0Iz/snxz0y77Ne+hNc+XQrw8dl13hC2I62FwTVWMxVQXWSg3T2oHhkXsUaPysp/frnP0+xXveQemCN9grj707vWnI8qLISftaV1GcB4LLgoVXEUO+eqNASA50IEDpMRaU7iWhAtyTHPQuWYa1MlVd3aQHzdUQpe2k71QPygy+/fZcGNZhoByyjbpD9dtZE0jxM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMw5VMY06zqkqNKaRzi+JbmyykNLjz2WdMzvx1vaz5+qKSM/7J8c9Mu+zXvoTXPl0K+njs4WylTl4KkH3d7i3wlK1koN09qB4ZF7FGj8rKf365z9PsV73kHpgjfYK4+9O71pyPKiyEn7WldRnAeCy4KFVxFDvnqjQEgOdCBA6TEWlO4loQLckxz0LlmGtTJVXd2kB83VEKXtpO9UD8oMvv32XBjWYaAcso26Q/XbWRNI8TOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMYw7mZ9f4MozNVxuItCCTWwbRLAsaCbc1UG/8vl39FuEjP+yfHPTLvs176E1z5dCv+djubYj/02ahoV/Gq7Y8CdZKDdPageGRexRo/Kyn9+uc/T7Fe95B6YI32CuPvTu9acjyoshJ+1pXUZwHgsuChVcRQ756o0BIDnQgQOkxFpTuJaEC3JMc9C5ZhrUyVV3dpAfN1RCl7aTvVA/KDL799lwY1mGgHLKNukP121kTSPEzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zMB7rZTq4bRP9Xr/tqkejaVAyRG5gWwNtWusHhVxZPsAIz/snxz0y77Ne+hNc+XQr0MYACWouMu/KqkE3zkXVlHWSg3T2oHhkXsUaPysp/frnP0+xXveQemCN9grj707vWnI8qLISftaV1GcB4LLgoVXEUO+eqNASA50IEDpMRaU7iWhAtyTHPQuWYa1MlVd3aQHzdUQpe2k71QPygy+/fZcGNZhoByyjbpD9dtZE0jxM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMwQGn9RohhDRZObiMg6YF0uvi1GXFj6VmB1LbPOkYJckSM/7J8c9Mu+zXvoTXPl0K+tn7U6dA+YdTrQexfMaTQn1koN09qB4ZF7FGj8rKf365z9PsV73kHpgjfYK4+9O71pyPKiyEn7WldRnAeCy4KFVxFDvnqjQEgOdCBA6TEWlO4loQLckxz0LlmGtTJVXd2kB83VEKXtpO9UD8oMvv32XBjWYaAcso26Q/XbWRNI8TOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=


    Sunday, June 8, 2008 1:43 AM

Answers

  • Hi bobika,

     

      I think you are right, I looked up KB931213 and it does, in fact, install an updated copy of file imagehlp.dll Build Number: 6.0.6000.16470.

     

      When a Windows Update installs/updates a Critical System file (such as imagehlp.dll) it needs to a) install the files and b) update the file's signature hash (think fingerprint) that is listed in the System Catalog. Most likely, in your situation, the Update installed the file, but before it could update the signature hash, it experienced a catastrophic error.

     

      So, at that point, the File and it's Signature Hash (that's stored in the System Catalog) do not match. Normally, when this happens, it means that the File had been tampered or has become corrupt, so Vista goesinto a Non-Genuine state.

     

    To fix the issue, we need to get the File and it's stored Signature Hash to match again.  My suggestion is to either:

     

    A)    Uninstall Update KB931213: 

    1.     Reboot Vista into Safe Mode

    2.     Go to Control Panel

    3.     On the left hand side of the Controlee panel window, Click on "Classic View"

    4.     Double-click "Programs and Features"

    5.     On the left hand side, under "Tasks" click "View installed updates"

    8.     Find the Update named "Security Update for Windows Vista (KB931213)"

    9.     Right-Click on the Update and select "Uninstall"

    10.   Reboot into normal mode

    11.   Vista should no longer be in Reduced Functionality mode

     

    12.   You can manually reinstall Update KB931213 (I recommend Manually reinstalling the update vs letting Windows Update automaticly reinstall)by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click the "Download" button, then click "open" (if any other windows pop-up, click the 'Allow" or Continue" button.

    13.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Vista has completed configuring the update.

     

         B)    Repair Windows using Syatem Restore:  

     

    1) Reboot Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, Click on "Classic View"

    4) Double-click "Backup and Restore Center"

    5) On the left hand side of the window, click "Repair Windows using system restore"

    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7) Click the "Next" button.

    8) Reboot back into Normal mode

    9) Vista should no longer be in Reduced Functionality mode

     

     

     If after you reinstall the update, you re-experience the issue again, please go to the Windows Update Solution Center at http://support.microsoft.com/ph/6527#tab0 or create a (no cost) Windows Update support request at http://support.microsoft.com/oas/default.aspx?gprid=6527

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Tuesday, June 10, 2008 12:01 AM

All replies

  • The update at fault is KB931213.

     

    Sunday, June 8, 2008 3:08 AM
  • Hi bobika,

     

      I think you are right, I looked up KB931213 and it does, in fact, install an updated copy of file imagehlp.dll Build Number: 6.0.6000.16470.

     

      When a Windows Update installs/updates a Critical System file (such as imagehlp.dll) it needs to a) install the files and b) update the file's signature hash (think fingerprint) that is listed in the System Catalog. Most likely, in your situation, the Update installed the file, but before it could update the signature hash, it experienced a catastrophic error.

     

      So, at that point, the File and it's Signature Hash (that's stored in the System Catalog) do not match. Normally, when this happens, it means that the File had been tampered or has become corrupt, so Vista goesinto a Non-Genuine state.

     

    To fix the issue, we need to get the File and it's stored Signature Hash to match again.  My suggestion is to either:

     

    A)    Uninstall Update KB931213: 

    1.     Reboot Vista into Safe Mode

    2.     Go to Control Panel

    3.     On the left hand side of the Controlee panel window, Click on "Classic View"

    4.     Double-click "Programs and Features"

    5.     On the left hand side, under "Tasks" click "View installed updates"

    8.     Find the Update named "Security Update for Windows Vista (KB931213)"

    9.     Right-Click on the Update and select "Uninstall"

    10.   Reboot into normal mode

    11.   Vista should no longer be in Reduced Functionality mode

     

    12.   You can manually reinstall Update KB931213 (I recommend Manually reinstalling the update vs letting Windows Update automaticly reinstall)by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click the "Download" button, then click "open" (if any other windows pop-up, click the 'Allow" or Continue" button.

    13.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Vista has completed configuring the update.

     

         B)    Repair Windows using Syatem Restore:  

     

    1) Reboot Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, Click on "Classic View"

    4) Double-click "Backup and Restore Center"

    5) On the left hand side of the window, click "Repair Windows using system restore"

    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7) Click the "Next" button.

    8) Reboot back into Normal mode

    9) Vista should no longer be in Reduced Functionality mode

     

     

     If after you reinstall the update, you re-experience the issue again, please go to the Windows Update Solution Center at http://support.microsoft.com/ph/6527#tab0 or create a (no cost) Windows Update support request at http://support.microsoft.com/oas/default.aspx?gprid=6527

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Tuesday, June 10, 2008 12:01 AM