Answered by:
Windows 7 NOT genuine? on OEM pre installed Asus laptop

Question
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Two days ago, my Asus X5EA windows 7 home premium laptop has decided to think its not genuine. Unfortunately the coa underneath the computer has faded away so i am unable to tell what the key is. I have contacted ASUS but their answer was to used the recovery software which i really wanted to AVOID!
Can anyone provide me with a fix that doesnt include a format if possible. i have inserted the wga report if of any help.
Many thanks
Roofishuk
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {51B60FB3-49DC-41AF-A5E2-135A45170243}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\fred swadling\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{51B60FB3-49DC-41AF-A5E2-135A45170243}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-2547377808-675758896-2539397650</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>K51AE </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>210 </Version><SMBIOSVersion major="2" minor="6"/><Date>20091209000000.000000+000</Date></BIOS><HWID>51BA3607018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800007-02-2057-7600.0000-1042011
Installation ID: 109270305402714550948982629213838216413586923206335690
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9YQTR
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 2
Trusted time: 14/04/2011 15:37:30
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:14:2011 15:34
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GF4HjbirthWfxS36kXONnJkrOAYeQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC _ASUS_ APIC1729
FACP _ASUS_ FACP1729
DBGP _ASUS_ DBGP1729
HPET _ASUS_ OEMHPET
BOOT _ASUS_ BOOT1729
MCFG _ASUS_ OEMMCFG
OEMX _ASUS_ OEMX1729
ECDT _ASUS_ OEMECDT
OEMB _ASUS_ OEMB1729
SSDT A M I POWERNOW
Thursday, April 14, 2011 2:46 PM
Answers
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Ok well here is another update, I have used the recovery partition to get back to factory settings and it seems i still have the same problem.
Asus tech support advised me to use the recovery to get things back to normal but it appears it hasnt resolved the issue. Windows still thinks its not genuine!
I have called Asus back and they now think i have a case to send it back under warranty, But first i have to fill in a lengthy online form.
I will update with any further developments
Thanks
- Marked as answer by Darin Smith MS Tuesday, April 19, 2011 10:01 PM
Friday, April 15, 2011 4:40 PM
All replies
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Try activating by phone using the COA SLP sticker printed on the label affixed to the computer or in the battery compartment. Click Start and type slui.exe 4 in the Search/Run box. For some reason the OEM SLP product key embedded in the software is not accessing the SLIC table it needs for automatic activation.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Thursday, April 14, 2011 3:22 PMAnswerer -
Hi Colin, Thanks for the reply, unfortunately as i said, the coa key has faded over time and i am unable to make out the product key. Is there any other way to address this.
TBH, i thought it was a very silly thing something ass important as a COA could rub off over a period of time. They should of gone back to laminating like years ago.
I really hope there is just something i can run and get it fixed, i dont really want to go through the hassle of reinstalling via the recovery partition like asus tech support mentioned.
Thanks
Thursday, April 14, 2011 3:33 PM -
Call the ASUS tech back and ask for the COA SLP key and then write it down. Most manufacturers are now putting the key in the battery compartment so check that just to be sure. You need that COA key regardless of how this issue gets resolved. You only have to read the forums a little while to figure out why.
In the meantime you can try the standard things that Noel and Darin recommend for various issues. They can't hurt and you may get lucky (meaning I'm guessing here as often as not).
The first is to do a Sytem Restore to a point about three days before the issue occured.
I don't see file mismatches or tampering messages in your report but next thing you can try is a system files repair. Click Start, type 'cmd' in the Search/Run box, and right click on the CMD icon at the top of the results pane. Select Run as Administrator. When the cmd window opens type 'sfc /scannow' at the prompt and hit Enter. When the scan completes close the cmd window.
My suspicion is that there is a corrupted data store someplace rather than a corrupted file. When Noel reads this he may suggest rebuilding the license store and give his standard instructions. I'll leave that to him.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6Thursday, April 14, 2011 4:17 PMAnswerer -
"Cbarnhorst" wrote in message news:5c60822d-7708-4b6c-a34f-a64b0a904973...
Call the ASUS tech back and ask for the COA SLP key and then write it down. Most manufacturers are now putting the key in the battery compartment so check that just to be sure. You need that COA key regardless of how this issue gets resolved. You only have to read the forums a little while to figure out why.
In the meantime you can try the standard things that Noel and Darin recommend for various issues. They can't hurt and you may get lucky (meaning I'm guessing here as often as not).
I don't see file mismatches or tampering messages in your report but you can try a file repair anyway. Click Start, type 'cmd' in the Search/Run box, and right click on the CMD icon at the top of the results pane. Select Run as Administrator. When the cmd window opens type 'sfc /scannow' at the prompt and hit Enter. When the scan completes close the cmd window.
My suspicion is that there is a corrupted store someplace. When Darin reads this he may suggest restoring the license store.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
The problem is that the SLIC table is missing from the BIOS (or the OS can't see it). Unless RoofishUK can correct that problem, there's no way that the OEM_SLP license will self-activate properly.This can happen because of an updated BIOS that's been installed that doesn't have the proper table, or because of a fault in the OS.Under normal circumstances, this is simply corrected using the COA_SLP key from the sticker.It's possible that simply re-entering the full OEM_SLP Key will reset the system enough - but it can have awkward consequences if it fails (I have seen one or two cases where the user is locked out of the system) - likewise with resetting the Licensing store.Back up data to external media before attempting either.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothThursday, April 14, 2011 7:40 PMModerator -
Hi there, a quick update on whats happened so far. I have re-contacted asus with no result, all they could give me is a CEO number consisting of 14 digits and told me to contact microsoft. I contacted microsoft armed with this number but it made no difference whatsoever. They refused to give me the COA key and told me to go back to asus. So it would seem im up a certain creek without a paddle!
I really do this this is wrong. Why is it that this could happen through no fault of my own and yet have no way to get back what i actually paid for? Neither company wants to take responsibility for this and despite my best efforts, i am unable to make them see this fact.
Many thanks for the information guys i guess im looking at backing up what i can and using the recovery partition to wipe and start all over again.
Heres hoping i wont have to go through this again anytime soon
Regards
RoofishUK
Friday, April 15, 2011 9:29 AM -
Ok well here is another update, I have used the recovery partition to get back to factory settings and it seems i still have the same problem.
Asus tech support advised me to use the recovery to get things back to normal but it appears it hasnt resolved the issue. Windows still thinks its not genuine!
I have called Asus back and they now think i have a case to send it back under warranty, But first i have to fill in a lengthy online form.
I will update with any further developments
Thanks
- Marked as answer by Darin Smith MS Tuesday, April 19, 2011 10:01 PM
Friday, April 15, 2011 4:40 PM -
"RoofishUK" wrote in message news:b14e6ea3-d409-4ffe-bdd5-a651028f1566...
Ok well here is another update, I have used the recovery partition to get back to factory settings and it seems i still have the same problem.
Asus tech support advised me to use the recovery to get things back to normal but it appears it hasnt resolved the issue. Windows still thinks its not genuine!
I have called Asus back and they now think i have a case to send it back under warranty, But first i have to fill in a lengthy online form.
I will update with any further developments
Thanks
PLEASE post a new MGADiag report before you send it back!
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, April 15, 2011 6:54 PMModerator