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Windows 7600 Not genuine - but its a retail copy that was sealed? RRS feed

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    I woke up this morning and recieved an error that my copy of windows was not genuine and now have a watermark in the lower right stating the build is not genuine.  I tried activating using slui at the command line, but when trying to activate via the instructions it said the product key was blocked.  i then tried doing it over the phone to activate, but same issue....

    I built this PC myself, 4 months ago.  The windows is windows 7 ultimate 64 bit, full retail version from the store.  I have the box, case, CD with hologram, and the case had the sticker at the top still sealed and the shrink wrap and everything.  I used the product key inside the box, so im certain its legit.  I installed it 4 months ago, activated it then and had no issues until today.

    I ran the MGADiag tool as mentioned in other threads, here are the results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-XJRYK-F9DW8-4M886
    Windows Product Key Hash: UjVXpoZFkoPaN4dh4QW5TykKeZk=
    Windows Product ID: 00426-066-9432854-86296
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {1817AC87-6027-43F5-95FF-766D3C21289D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1817AC87-6027-43F5-95FF-766D3C21289D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4M886</PKey><PID>00426-066-9432854-86296</PID><PIDType>5</PIDType><SID>S-1-5-21-1973264182-3681135313-2161461637</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.20</Version><SMBIOSVersion major="2" minor="5"/><Date>20090831000000.000000+000</Date></BIOS><HWID>77BB3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>3FCBB1B3CCECD86</Val><Hash>S6NtUQn6sa61O6atPbJvWObPsE8=</Hash><Pid>89409-707-5427343-65589</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-066-943285-00-1033-7600.0000-1112010
    Installation ID: 017852858202320274909180864120372673770915232911029364
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 4M886
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 4/21/2010 11:02:32 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:21:2010 07:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAIABAABAAEAAAADAAAAAQABAAEAln0mURJxWmJU8hAzLK+UsnRpAL6aiIwWSYwKZRh5

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            083109        APIC1616
      FACP            A M I         OEMFACP
      MCFG            083109        OEMMCFG
      OEMB            083109        OEMB1616
      AAFT            083109        OEMAAFT
      SSDT            A M I         POWERNOW

     

    ****************

    Any help would be greatly appreciated.  I understand there is alot of pirating on ebay and craigslist, but this is the full retail thing.  if its a fake, its the greatest fake of all time.

    Wednesday, April 21, 2010 3:27 PM

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    you are using a blacklisted msdn key if I was you I would ask the seller for a new key or get money back or fix it
    • Marked as answer by Darin Smith MS Wednesday, April 21, 2010 9:54 PM
    Wednesday, April 21, 2010 3:29 PM

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    you are using a blacklisted msdn key if I was you I would ask the seller for a new key or get money back or fix it
    • Marked as answer by Darin Smith MS Wednesday, April 21, 2010 9:54 PM
    Wednesday, April 21, 2010 3:29 PM
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    what do you mean by "ask the seller"?  you mean staples? 
    Wednesday, April 21, 2010 3:38 PM
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    yes so they can pull all of them because this key is block
    Wednesday, April 21, 2010 3:40 PM
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    so they can give me a new key and then i just enter it or do i have to re-install windows?  id rather not reinstall as i have a ton of files and stuff on here....

    also, i got this around christmas time, this is not a recent install... not sure if that matters?

    Wednesday, April 21, 2010 3:42 PM
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    no get the new key just enter it
    Wednesday, April 21, 2010 3:44 PM
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    thanks!   heading to staples now!
    Wednesday, April 21, 2010 3:54 PM
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    it took it to staples, since i did not have the receipt still, they would not exchange it for me.  i told them it wasnt genuine and they said without a recipet there was nothing i could do... I was going to buy another windows 7 ultimate, but didnt feel comforable after the last one was not genuine...

    so i guess i need to buy a new key?  what is the safest way to buy it and know its legit?  id hate to spend another $300 and have it not work again =-(

    can i buy it through microsoft over the phone/web?

    Wednesday, April 21, 2010 4:44 PM
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    Ms store on the net

    http://store.microsoft.com/microsoft/Windows/category/1

    Wednesday, April 21, 2010 4:46 PM
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    bertmace,

    from that link, what do i need?  above i was told all i need is the key, and to enter it, not to re-install from CD.  is this correct?  Is there somewhere i can just get the key from microsoft?  Can i order via phone?

    Wednesday, April 21, 2010 4:54 PM
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    no you will get a key to install and will mail you a dvd copy and also you can download it to but will email you a key
    Wednesday, April 21, 2010 4:57 PM
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    so to be clear, i need the full 64 bit windows 7 ultimate listed at $319.00?

     

     

    Wednesday, April 21, 2010 5:03 PM
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    so to be clear, i need the full 64 bit windows 7 ultimate listed at $319.00?

     

     


    yes that is the one
    Wednesday, April 21, 2010 5:05 PM
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    doh, was hoping there was a cheaper option for $200 or so.... oh well i guess now at least ill have the peace of mind of knowing that the copy is 100% legit....  i still cant believe something off the shelves that looks so authentic is a fake.  funny, i spent the extra cash and bought it retail to AVOID getting a pirated copy... =-(

    Wednesday, April 21, 2010 6:13 PM
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    I got the same thing today. I rebooted and bam, it says that it's not genuine. What gives? My version was downloaded from the MSDNAA website last Summer. There's no way it's fake.

     

    As a student, I don't have the money to buy it.

    • Edited by Sophont Wednesday, April 21, 2010 8:51 PM Adding information
    Wednesday, April 21, 2010 8:47 PM
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    doh, was hoping there was a cheaper option for $200 or so.... oh well i guess now at least ill have the peace of mind of knowing that the copy is 100% legit....  i still cant believe something off the shelves that looks so authentic is a fake.  funny, i spent the extra cash and bought it retail to AVOID getting a pirated copy... =-(


    http://www.microsoft.com/howtotell/windows/default.aspx?lang=ww go here and report it
    • Proposed as answer by bertmace26 Wednesday, April 21, 2010 8:48 PM
    Wednesday, April 21, 2010 8:48 PM
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    Just to provide soem confirnation, I have check the Product Key from the above Diagnostic Report and it is, in fact, a Blocked MSDN Product Key.

    I recommend submitting a Piracy Report, either using the URL that bertmace26 has provided or by going to http://microsoft.com/piracy.  

     

    Darin MS
    Wednesday, April 21, 2010 9:51 PM
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    Hello Sophont,

    This thread is for the issue reported by jerseyjay14.  If you have a Non-Genuine issue,please create your own thread and post a Diagnostic Report.

    Note: if you are having problems with an MSDNAA key, you may want to first contact your school's MSDNAA Rep or go to http://msdn.microsoft.com/en-us/academic/default.aspx

    Thank you,

    Darin MS
    Wednesday, April 21, 2010 9:54 PM
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    Hello Sophont,

    This thread is for the issue reported by jerseyjay14.  If you have a Non-Genuine issue,please create your own thread and post a Diagnostic Report.

    Note: if you are having problems with an MSDNAA key, you may want to first contact your school's MSDNAA Rep or go to http://msdn.microsoft.com/en-us/academic/default.aspx

    Thank you,

    Darin MS

    I did when I realised. Sorry.
    Wednesday, April 21, 2010 9:57 PM
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    sorry if this too harsh, wont be suprised if they will remove this, i wonder why havent you moved to linux. it cost you 0 cent, and you do not need to worry bout license, since the licence is nothing but free source. i suggest you to use ubuntu, or its derivatives.phew, u paid $300 for something that can be easily pirated on the nett?
    Saturday, February 5, 2011 5:15 PM