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  • Question

  • This copy of Windows did not pass genuine validation.

    The product key found on this computer is a Volume License Key (VLK) that has been blocked.
    what should i do?
    please help me
    Sunday, June 14, 2009 12:22 PM

Answers

  • Good Morning Yunjihu,


    I noticed you posted twice same subject so I have merged them to one thread. Dan indicated you have a blocked VLK installation of Windows as well as Office. As far as Windows the best option for correcting this would be to contact Dell Technical Support. Ask them to send you the recovery media that matches your system.

    Since the telephone number and websites are not maintained by Microsoft we cannot make any warranty as to their validity.

    I have included their contact information here for your convenience. Thank you again for contacting us here in the

    Windows Genuine Advantage (WGA) program forum.

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, June 15, 2009 5:34 PM
    Monday, June 15, 2009 5:34 PM

All replies

  • Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-JBKB4-DQMB2-9GTJ3
    Windows Product Key Hash: Rusm4mU3yLULavai+4rIIxf+itk=
    Windows Product ID: 55274-650-3428657-23537
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {FB65CA1B-9295-43EC-8901-8C4C94362381}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x0
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FB65CA1B-9295-43EC-8901-8C4C94362381}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9GTJ3</PKey><PID>55274-650-3428657-23537</PID><PIDType>1</PIDType><SID>S-1-5-21-746137067-1682526488-1801674531</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 755                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="5"/><Date>20080804000000.000000+000</Date></BIOS><HWID>F1563F970184C07B</HWID><UserLCID>0450</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>North Asia East Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65448</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A0E7:Dell Inc|1A0E7:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    • Merged by Stephen Holm Monday, June 15, 2009 5:26 PM multiple posts same subject
    Sunday, June 14, 2009 12:41 PM
  • Hello Yunjihu,

    Right now, your Dell OptiPlex computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Also, the report is showing that you have a Blocked Volume Licensing edition of Office 2007 Enterprise.  Please uninstall this nongenuine installation of Office as soon as possible.  You may be eligible to participate in the Office Genuine Offer, please see this link for details:  http://www.microsoft.com/genuine/office/OGAKitInformation.aspx?displaylang=en

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or for another verison of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?    In your case we would expect to see "Dell."

    4.  DO NOT post the Product Key printed on the CoA.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    If the CoA is for Windows XP Pro, you can try to use the Product Key Updater Utility to change the nongenuine Product Key to the genuine Product Key printed on your CoA.  Here is the utility:  http://go.microsoft.com/fwlink/?linkid=45668

    If the CoA is for a version of Windows that is not XP Pro, please contact Dell to acquire Recovery Discs so that you can install the correct editon of Windows on your Dell:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

    If there is no CoA, please consider purchasing a WGA Kit so you can install genuine Windows XP Pro on your computer.  Messaging telling you how to order will be displayed on your screen preriodically. Otherwise, please uninstall the nongenuine Windows XP and if the computer is capable, try the Release Candidate of Windows 7, or use a free operating system such as Linux.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, June 15, 2009 3:43 PM
  • Good Morning Yunjihu,


    Thank you for visiting us.  We understand the frustration you are currently experiencing. Unfortunately there isn't really anything which you can do because the product key used on your computer was previously assisgned to another organization. More than likely they have detected this key was being used so they may have requested Microsoft to block the key. 

    Please run the MGA Diagnostic Tool and provide us with the results. The steps are below:  

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.     What edition/version of Windows XP is currently installed or is it another version of Windows?

    ·        Home

    ·        Media Center

    ·        Professional

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  Please provide the customer scenario you are experiencing.

    5.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

    Thank you,

     

    Stephen








    Unfortunately there isn't really anything which you can do because the product key used on your computer was previously assisgned to another organization. More than likely they have detected this key was being used so they may have requested Microsoft to block the key. 
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Monday, June 15, 2009 4:45 PM
  • Good Morning Yunjihu,


    I noticed you posted twice same subject so I have merged them to one thread. Dan indicated you have a blocked VLK installation of Windows as well as Office. As far as Windows the best option for correcting this would be to contact Dell Technical Support. Ask them to send you the recovery media that matches your system.

    Since the telephone number and websites are not maintained by Microsoft we cannot make any warranty as to their validity.

    I have included their contact information here for your convenience. Thank you again for contacting us here in the

    Windows Genuine Advantage (WGA) program forum.

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, June 15, 2009 5:34 PM
    Monday, June 15, 2009 5:34 PM