Sign in
Microsoft.com
 
Microsoft
 
 
 

none
Windows 7 is no longer genuine despite being installed by default, (error: 0xD0000006) RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Randomly tonight my laptop decided to declare that it was no longer genuine. This is sort of impossible considering that it was installed when I got it directly from where I bought it. I figured I could just use my key (bottom of laptop) to just reactivate but the activation request that pops up on start up just crashes with an erro (sorry I haven't written the error code down right now, but I believe this is it: http://superuser.com/questions/383260/how-do-i-re-activate-windows-7-after-windows-has-decided-it-is-no-longer-genuine).

    I took the liberty of running the chkdsk and sfc utilities along with mgadiag, reports as follows:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {FC3AF53F-6AC3-48EA-BD52-21CE52BAC524}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Shaalthe\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FC3AF53F-6AC3-48EA-BD52-21CE52BAC524}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-1623338766-1509921889-1326864449</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>K53SV</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K53SV.315</Version><SMBIOSVersion major="2" minor="7"/><Date>20110926000000.000000+000</Date></BIOS><HWID>323C3107018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000010
    Event Time Stamp: 1:13:2013 13:31
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEAonZcYDxItsCkVJy/SnaMN/SRmKRMhJIGLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC _ASUS_ NoteBook
      FACP _ASUS_ NoteBook
      HPET _ASUS_ NoteBook
      MCFG _ASUS_ NoteBook
      ECDT _ASUS_ NoteBook
      SSDT PmRef Cpu0Ist
      SSDT PmRef Cpu0Ist
      SLIC _ASUS_ Notebook
      SSDT PmRef Cpu0Ist

    And chkdsk ran without problems, while sfc said it encounter corrupted files but couldn't fix them, the log is saved here: http://sdrv.ms/Y8PWVc

    I won't be back to check this for a little while, not that you'll expect replies quick, but thank you for replying anyways.

    Wednesday, March 13, 2013 6:05 AM
    |

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    The errors in your CBS.log are these...

    	Line 59873: 2013-03-12 23:49:57, Info                  CSI    0000030b [SR] Repairing 2 components
	Line 59874: 2013-03-12 23:49:57, Info                  CSI    0000030c [SR] Beginning Verify and Repair transaction
	Line 59877: 2013-03-12 23:49:57, Info                  CSI    0000030e [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 59880: 2013-03-12 23:49:57, Info                  CSI    00000310 [SR] Cannot repair member file [l:22{11}]"sppobjs.dll" of Microsoft-Windows-Security-SPP-Plugin-Common, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    I'll post a fix protocol for them later - it should cure the problem.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, March 13, 2013 9:07 AM
    |
    Moderator

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    The errors in your CBS.log are these...

    	Line 59873: 2013-03-12 23:49:57, Info                  CSI    0000030b [SR] Repairing 2 components
	Line 59874: 2013-03-12 23:49:57, Info                  CSI    0000030c [SR] Beginning Verify and Repair transaction
	Line 59877: 2013-03-12 23:49:57, Info                  CSI    0000030e [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 59880: 2013-03-12 23:49:57, Info                  CSI    00000310 [SR] Cannot repair member file [l:22{11}]"sppobjs.dll" of Microsoft-Windows-Security-SPP-Plugin-Common, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    I'll post a fix protocol for them later - it should cure the problem.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, March 13, 2013 9:07 AM
    |
    Moderator
  • Question
    Sign in to vote
    1
    Sign in to vote

    I've uploaded a file - bdyaa.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)
    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\bdyaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\bdyaa
    or
    DIR E:\bdyaa

     

    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

     

    XCOPY <drive>:\bdyaa  <drive>:\windows\winsxs /y /i /s /v /h

     

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

     

    run the command (it should take almost no time)and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

    Also run a new MGADiag report, and post the result.

     

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, March 13, 2013 12:36 PM
    |
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Good news! I'm no longer not genuine and SFC claims no "integrity violations".

    Thanks very much for your help!

    Just to be safe though,

    CBS.log: http://sdrv.ms/Y8PWVc

    And the MGADiag output:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {FC3AF53F-6AC3-48EA-BD52-21CE52BAC524}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Shaalthe\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FC3AF53F-6AC3-48EA-BD52-21CE52BAC524}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-1623338766-1509921889-1326864449</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>K53SV</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K53SV.315</Version><SMBIOSVersion major="2" minor="7"/><Date>20110926000000.000000+000</Date></BIOS><HWID>323C3107018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
    Installation ID: 097555809175816024556161801451756826862654553661159776
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YQTR
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 13/03/2013 3:22:54 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:13:2013 13:31
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEAonZcYDxItsCkVJy/SnaMN/SRmKRMhJIGLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC _ASUS_ NoteBook
      FACP _ASUS_ NoteBook
      HPET _ASUS_ NoteBook
      MCFG _ASUS_ NoteBook
      ECDT _ASUS_ NoteBook
      SSDT PmRef Cpu0Ist
      SSDT PmRef Cpu0Ist
      SLIC _ASUS_ Notebook
      SSDT PmRef Cpu0Ist

    Wednesday, March 13, 2013 9:41 PM
    |
  • Question
    Sign in to vote
    0
    Sign in to vote
    Everything looks fine now - you should confirm by validating at www.microsoft.com/genuine/validate using Internet Explorer. When it passes, you'll be offered MSE and IE 9/10.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, March 13, 2013 9:59 PM
    |
    Moderator