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validation Failed on Office? Why? We have Campus License Agreement RRS feed

  • Question

  • Sirs,

    I ran your validate office and my Office XP passed but it failed on my Office 2003.  I belong to a university that has a campus license agreement for all staff, faculty and students for all office products.  I have multiple office packages running on my machine because part of my work for the university is to design documents, spreadsheets and especially databases for the university community.  I am also a part-time student at the same university and was downloading a term paper when it stated it was for only for the "geniune" product.  I have a geniune product. What do I do at this point?

    Sue
    Saturday, April 14, 2007 4:38 PM

Answers

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Sunday, April 15, 2007 12:19 AM
  • Braswels,

     

    Please follow the guidance Carey indicated and provide the diagnostic results back here. This will allow us to analyze possible problems you are experiencing. Also as a side note Microsoft does not recommend running multiple versions of Office simultaneously but it is possible to install and use more than one version on a single computer. For example, you can install and use both Microsoft Office XP and Microsoft Office 97 on the same computer.

     

    Below is a Knowledge Base (KB) article describing problems you may encounter and offers advice on preventing different versions of Office from conflicting with each other.
    http://support.microsoft.com/kb/290576/en-us

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Monday, April 16, 2007 5:21 PM
  • Sirs,

    I just received this notice today due to the fact that I have been off since Thursday of last week trying to catch up on schooling.  This email and the one previous was sitting inside our SPAM server until I release it moments ago.  I am at work right now and can produce the license key numbers if provided another secure smail address that I can forward it to you.  I will not be running or downloading anything at this time because whatever happened, screwed my system up at home. I am not saying that it was Microsoft's fault but I have to admit it was pretty coincidental.  It took me all day to straighten the mess out and this was at a time when it is "FINALS" week for me. I have term paper, final exam and other papers due.

    I know this was not your fault. I am still interested in trying to figure out why it failed.  I have had as many as three office packages running on one machine at home and at work and I was well aware of the issues doing so.  This is part of my job.  I thank you for your time and is there another way we can solve this issue? 

    S.
    Wednesday, April 25, 2007 6:33 PM
  • Sue,

     

    Please provide the diagnostic report results so we may analyze the dynamicsof your problem/s.  Follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.


    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.


    If the issue still has not been resolved could you please provide us with the following information?


    Thank you
    Stephen Holm
    OGA Forum Manager

    Wednesday, April 25, 2007 7:47 PM
  • Hi Stephen,

    I will have to postpone this til after my online course finals is through.  I cannot afford to loose any more time on this issue at this point. Please, I am not being difficult but just cautious as I do not want anything to go wrong at a time that I can least afford. See ya in a couple of weeks.

    Sue
    Wednesday, April 25, 2007 8:13 PM
  • Sue,

     

    Post back when you have time. Also I need to know if any of the guidance given has been of assistance.  Good luck on finals.

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager
    Tuesday, May 1, 2007 11:18 PM

All replies

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Sunday, April 15, 2007 12:19 AM
  • Braswels,

     

    Please follow the guidance Carey indicated and provide the diagnostic results back here. This will allow us to analyze possible problems you are experiencing. Also as a side note Microsoft does not recommend running multiple versions of Office simultaneously but it is possible to install and use more than one version on a single computer. For example, you can install and use both Microsoft Office XP and Microsoft Office 97 on the same computer.

     

    Below is a Knowledge Base (KB) article describing problems you may encounter and offers advice on preventing different versions of Office from conflicting with each other.
    http://support.microsoft.com/kb/290576/en-us

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Monday, April 16, 2007 5:21 PM
  • Sirs,

    I just received this notice today due to the fact that I have been off since Thursday of last week trying to catch up on schooling.  This email and the one previous was sitting inside our SPAM server until I release it moments ago.  I am at work right now and can produce the license key numbers if provided another secure smail address that I can forward it to you.  I will not be running or downloading anything at this time because whatever happened, screwed my system up at home. I am not saying that it was Microsoft's fault but I have to admit it was pretty coincidental.  It took me all day to straighten the mess out and this was at a time when it is "FINALS" week for me. I have term paper, final exam and other papers due.

    I know this was not your fault. I am still interested in trying to figure out why it failed.  I have had as many as three office packages running on one machine at home and at work and I was well aware of the issues doing so.  This is part of my job.  I thank you for your time and is there another way we can solve this issue? 

    S.
    Wednesday, April 25, 2007 6:33 PM
  • Sue,

     

    Please provide the diagnostic report results so we may analyze the dynamicsof your problem/s.  Follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.


    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.


    If the issue still has not been resolved could you please provide us with the following information?


    Thank you
    Stephen Holm
    OGA Forum Manager

    Wednesday, April 25, 2007 7:47 PM
  • Hi Stephen,

    I will have to postpone this til after my online course finals is through.  I cannot afford to loose any more time on this issue at this point. Please, I am not being difficult but just cautious as I do not want anything to go wrong at a time that I can least afford. See ya in a couple of weeks.

    Sue
    Wednesday, April 25, 2007 8:13 PM
  • Sue,

     

    Post back when you have time. Also I need to know if any of the guidance given has been of assistance.  Good luck on finals.

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager
    Tuesday, May 1, 2007 11:18 PM