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Activation not recognised - suspect trial version partial install RRS feed

  • Question

  • I've been happily using and updating my Office Pro 2002 for several years and have never had a problem with WGA until now. I was trying to download update 934708 and got a not activated message. I went through the processes to (re)activate and found that my computer thinks it is validated (click here for screenshot).

     

    I think the problem was caused by me starting to install a trial copy of Office 2007 and not reading the instructions properly. When I was asked for the activation code I used my old one for 2003 without thinking, which it obviously rejected and when I read the instructions about needing to get the key sent I decided to abandon the process and clicked cancel.

     

    I've tried deleting the registry key for Office 12.0 which I found but didn't have any active instructions, to no avail.

     

    I would appreciate any help you can give getting things back to normal and pray it doesn't involve reinstalling Office Pro. Thanks in advance, below are the results of the diagnostic report:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-V8XYG-KPQHG-JYTXB
    Windows Product Key Hash: vesK60BPyfeuZQyAN7X2SPrOTfE=
    Windows Product ID: 55277-OEM-2148436-06484
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 57737245-7d99-46d2-b3d3-592aac2390ab
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>57737245-7d99-46d2-b3d3-592aac2390ab</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-JYTXB</PKey><PID>55277-OEM-2148436-06484</PID><PIDType>3</PIDType><SID>S-1-5-21-1454471165-1592454029-839522115</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050330000000.000000+000</Date></BIOS><HWID>2395365701844066</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>DD0485AC3899C</Val><Hash>ra/JjyZuXXUe6iU1PBFhe0up4xA=</Hash><Pid>54186-761-3820942-17221</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

    Wednesday, May 16, 2007 5:37 PM

Answers

  • Hello Slim,

     

    Marc,

     

    Please refer to the following Knowledge Base article located here:  http://support.microsoft.com/kb/928218. In turn it gives directions for uninstalling Beta versions but also should work for Trial versions. Please post back and let me know the results.

     

    Thank you,

     

    Stephen Holm, MS

    OGA & WGA Forum Manager


     

    Thursday, May 17, 2007 12:48 AM