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The product key is not valid for this media type. ** WGA Report Included** RRS feed

  • Question

  • After installing windows xp sp2 home edition i upgraded to sp3 and upon restart i recive this error
    ""The product key is not valid for this media type. Please use the correct installation CD to reinstall Windows. Error Code:0x80040509""

    After researching it, i was lead here and told to run WGA diagnostic tool and post the result here.
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
    Windows Product ID: 55274-640-8834005-23157
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {328BEB7C-D946-42B0-9ED2-7B261F9D30FD}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A
    
    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A
    
    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Small Business Edition 2003 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_3E121E02-154-80070002_E5ECEA81-80-80070002_B4D0AA8B-967-80070002
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{328BEB7C-D946-42B0-9ED2-7B261F9D30FD}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPWBY</PKey><PID>55274-640-8834005-23157</PID><PIDType>1</PIDType><SID>S-1-5-21-2025429265-1993962763-839522115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 9300                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20050919000000.000000+000</Date></BIOS><HWID>3F013007018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>81DD5E31C4A4726</Val><Hash>WzG1GC4n2cTPBYO4II5yb3eSAps=</Hash><Pid>70160-OEM-5691545-70103</Pid><PidType>6</PidType></Product></Products><Applications><App Id="16" Version="11" Result="101"/><App Id="18" Version="11" Result="101"/><App Id="19" Version="11" Result="101"/><App Id="1A" Version="11" Result="101"/><App Id="1B" Version="11" Result="101"/></Applications></Office></Software></GenuineResults>  
    
    Licensing Data-->
    N/A
    
    HWID Data-->
    N/A
    
    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 183DF:Dell Inc|183DF:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
    
    OEM Activation 2.0 Data-->
    N/A
    
    
    Thursday, September 17, 2009 6:53 PM

Answers

  • Hello Nitti09,

    Your Amazon CD has three major indicators of counterfeit software:

    1.  The hologram is a thin label and not embedded in the plastic of the CD.  Real CD have the hologram in the plastic of the CD.

    2.  The contents of the CD are Volume Licensing bits (the numbers "270" at the end of the setup file indicate VL bits; a real OEM CD would have the letters "OEM" in that position and there would be a real setupp.ini file).

    3.  It installed a nongenuine copy of XP onto the computer.

    I would encourage you to install the latest WGA Notifications Utility from Windows Update, then follow the prompts to submit a piracy report and to submit your materials to be evaluated as hi-grade counterfeits; if they qualify, Microsoft will replace them for free.

    If you decide to submit the materials, please come back here to let us know how it all turns out.

    Also, if you are not the original owner of this Dell, fill out this ownership transfer form at Dell:  http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?~ck=ln&c=us&cs=19&l=en&lnki=1&s=dhs

    Once that has taken effect, order a set of OS Reinstallation CDs from Dell, then when you get them, use them to put the original genuine installation of XP MCE back onto the computer, which will make it 100% Genuine again:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

    Be sure to backup and offload your valuable data from the computer before you run the recovery CDs because this process typically erases all user data from the hard disk drive.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, September 18, 2009 3:49 PM
    Friday, September 18, 2009 1:12 PM

All replies

  • Hello Nitti09,

    Please describe the media you used to install XP Home Edition SP2.

    Please describe the media you used to install SP3.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, September 17, 2009 8:35 PM
  • i used windows sp2 cd

    and i downloaded sp3 from windows update
    Thursday, September 17, 2009 9:08 PM
  • Hello Nitti09,

    You wrote, "i used windows sp2 cd"

    Is the CD for XP Home, Professional, Media Center, or Tablet Edition?

    Is the CD a burned CD, a Dell CD, or a hologrammed Microsoft CD?

    Also, please rerun the mgadiag utility and repost the full, unedited output of the utility.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, September 17, 2009 9:16 PM
  • Its a windows xp home sp2 cd, and its a hologrammed microsoft cd. Ok let me do that.
    Thursday, September 17, 2009 9:51 PM
  • Hello Nitti09,

     
      The current Diagnostic Report is showing that your XP Home is using a Volume License Key.  Volume License Keys (VLK) are meant for large organizations (who do not generally use XP Home) and are issued thru a Volume License Agreement for 100 or more XP or Office installs. 

      Could you tell me where you obtained this VLK version of XP Home? 

     

    Thnak you,
    Darin MS
    Thursday, September 17, 2009 9:55 PM
  • I obtained it on amazon.
    Thursday, September 17, 2009 10:21 PM
  • OK i reran the tool and this is the report it gave me.

                                                                         



    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
    Windows Product ID: 55274-640-8834005-23157
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {328BEB7C-D946-42B0-9ED2-7B261F9D30FD}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Small Business Edition 2003 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_3E121E02-154-80070002_E5ECEA81-80-80070002_B4D0AA8B-967-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{328BEB7C-D946-42B0-9ED2-7B261F9D30FD}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPWBY</PKey><PID>55274-640-8834005-23157</PID><PIDType>1</PIDType><SID>S-1-5-21-2025429265-1993962763-839522115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 9300 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20050919000000.000000+000</Date></BIOS><HWID>3F013007018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>81DD5E31C4A4726</Val><Hash>WzG1GC4n2cTPBYO4II5yb3eSAps=</Hash><Pid>70160-OEM-5691545-70103</Pid><PidType>6</PidType></Product></Products><Applications><App Id="16" Version="11" Result="101"/><App Id="18" Version="11" Result="101"/><App Id="19" Version="11" Result="101"/><App Id="1A" Version="11" Result="101"/><App Id="1B" Version="11" Result="101"/></Applications></Office></Software></GenuineResults>

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 183DF:Dell Inc|183DF:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Thursday, September 17, 2009 11:40 PM
  • Hello Nitti09,

    Is this computer a Dell computer?

    Is there a Microsoft & Dell Certificate of Authenticity (CoA) affixed to the computer?  If so, what version and edition of Windows is listed on the CoA?

    Please have a close look at the materials you purchased on Amazon.  Examine the CD that came with your purchase:

    1.  Does the CD read "For distribution with a new PC only" in the upper left?  Is the hologram of the CD embedded within the plastic of the CD, or is it a very thin label affixed to the top surface of the CD?

    2.  Pop the CD into a computer and navigate to the setupp.ini file within the \i386 folder.  This is a small file with several lines of text and numbers in two sections.  Please post the text of the second section of the file.

    Did the CD come with other packaging?  Was it a pretty retail box with a folder inside and a CoA on the outer boxtop, or did it come only with a very thin pamphlet, and possibly an OEM CoA on the back of the pamphlet?


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, September 18, 2009 12:57 AM
  • 1. This is a Dell Computer
     
    2. There is a Windows XP Media Center Edition 2005 CoA on the computer. However, since the hard drive failed (twice) the original OEM OS isn't on the computer now with the replacement hard drive and I didn't have (or lost) the original Dell Windows operating system CD.
     
    3. The CD reads "For distribution with a new PC only. For product support contact the manufacturer of your PC." The hologram appears to be a very thin label on the CD, though I didn't go so far as to peel it off. 
    4. There is no setupp.ini file. There is a SETUPP configuration file. The entire contents of that file are copied below:
     
    [Pid]
    ExtraData=796674736977656D7A622E385892A4
    Pid=55274270

    5. The CD come only with a thin pamphlet, and an OEM CoA on the plastic cellophane in which the CD and the pamphlet came.
    Friday, September 18, 2009 9:23 AM
  • Hello Nitti09,

    Your Amazon CD has three major indicators of counterfeit software:

    1.  The hologram is a thin label and not embedded in the plastic of the CD.  Real CD have the hologram in the plastic of the CD.

    2.  The contents of the CD are Volume Licensing bits (the numbers "270" at the end of the setup file indicate VL bits; a real OEM CD would have the letters "OEM" in that position and there would be a real setupp.ini file).

    3.  It installed a nongenuine copy of XP onto the computer.

    I would encourage you to install the latest WGA Notifications Utility from Windows Update, then follow the prompts to submit a piracy report and to submit your materials to be evaluated as hi-grade counterfeits; if they qualify, Microsoft will replace them for free.

    If you decide to submit the materials, please come back here to let us know how it all turns out.

    Also, if you are not the original owner of this Dell, fill out this ownership transfer form at Dell:  http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?~ck=ln&c=us&cs=19&l=en&lnki=1&s=dhs

    Once that has taken effect, order a set of OS Reinstallation CDs from Dell, then when you get them, use them to put the original genuine installation of XP MCE back onto the computer, which will make it 100% Genuine again:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

    Be sure to backup and offload your valuable data from the computer before you run the recovery CDs because this process typically erases all user data from the hard disk drive.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, September 18, 2009 3:49 PM
    Friday, September 18, 2009 1:12 PM