Can't access reports from CRM 3 RRS feed

  • Question

  • Hi everyone.

    I've been searching for some information on this topic several days, and I have found nothing that helped me. I have a problem in one computer that has the outlook client installed. It's CRM3, Update rollup 3. One day I started getting problems trying to access reports. This happenned trying to access reports from outlook, but also from the browser, the exact same error. The error is just the always helpful "An error has occured". In the event viewer, you can find absolutely nothing, except for every once in a while, information that says:

    The current user does not have permission to use the Microsoft CRM Address Book.  Contact the system administrator about acquiring appropriate privileges. HR=0x80040220. Context=Equipment. Function=COfflineSync::RetrieveUpdatedAndInsertedItems


    The user says it only happens to him when he logs in from his computer, when he logs in another computer, he has no problem. It seems like there was a temporary role change (no Business Unit change), but in some hours, they gave him the roles he had in the first place. It looks like that problem started appearing at that moment.


    Any ideas?

    Thank you very much.





    Friday, July 2, 2010 9:13 AM


  • Hello Zoumas,

    Since it seems to be client specific, try resetting IE settings in Tools-Internet Options-Advanced.

    If the above is not working:  Try the following.

    1. The first step is to again uninstall the Outlook client.
    2. Log in to your workstation as 'Local Admin'
    3. Browse to C:\Documents and Settings (C:\Users for Vista)
    4. You will see a list of the profiles that you have on your workstation, locate yours and open this folder
    5. At the top, Go to Tools and Folder Options, select the view tab and ensure that the option for 'Show hidden files and folders' is selected.
    6. To back up everything in the folder, create a folder in the c:\ directory called OLDPROFILE and copy the contents of you profile folder into this newly created folder. The two files that you will not want in the newly created folder are the two "NTUSER" files.
    7. Once these contents have been copied to the new folder, rename the original folder to OLD
    8. Log off Windows and log back in with your usual User account.
    9. Launch Outlook and let it load the profile
    10. Close Outlook
    11. Install the Outlook client
    12. Test to verify that the Outlook client works and they are able to run reports.
    13. If the Outlook client now works, you will want to copy the files from the C:\OLDPROFILE folder back into your newly created user folder that will be located at C:\Documents and Settings

    Best regards,

    Don Chang
    Partner Online Technical Community
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    Thursday, July 8, 2010 9:57 PM