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Why its not accepting the prepaid subscription product key I provided? RRS feed

  • Question

  •  

    I entered the prepaid subscription 25 characters product key from the package about 10 times and I am still getting this error message:
  • "The prepaid subscription product key provided is incorrect. Please type the prepaid subscription product key exactly as shown on your card." Help
Saturday, December 22, 2007 4:15 AM

Answers

  •  momo1 wrote:

     

    I entered the prepaid subscription 25 characters product key from the package about 10 times and I am still getting this error message:
  • "The prepaid subscription product key provided is incorrect. Please type the prepaid subscription product key exactly as shown on your card." Help
  •  

    You need to type the key in all caps and make sure letters that look like example O Q or 0 are typed correctly those dang keys are a pain some times to read I ussually blow it up in the scanner or hold the key up to a light and back light it to see the letters clearly.

     

    another few are 8 can look like B,  D looks like O or 0 It's really tricky

     

    I had a 2 look like 7 G looks like a C it's really goofy stuff.

    Saturday, December 22, 2007 8:01 AM
  • Mikro is correct. I use a magnifying glass to try to decipher some of those miserable keys.

    Anyway, if you have done this and continue to encounter the error about the key being invalid, please contact support as it is possible that a block of keys has not been entered onto the servers as valid for use.

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.

     

    -steve

     

    Sunday, December 23, 2007 6:50 PM
    Moderator

All replies

  •  momo1 wrote:

     

    I entered the prepaid subscription 25 characters product key from the package about 10 times and I am still getting this error message:
  • "The prepaid subscription product key provided is incorrect. Please type the prepaid subscription product key exactly as shown on your card." Help
  •  

    You need to type the key in all caps and make sure letters that look like example O Q or 0 are typed correctly those dang keys are a pain some times to read I ussually blow it up in the scanner or hold the key up to a light and back light it to see the letters clearly.

     

    another few are 8 can look like B,  D looks like O or 0 It's really tricky

     

    I had a 2 look like 7 G looks like a C it's really goofy stuff.

    Saturday, December 22, 2007 8:01 AM
  • Mikro is correct. I use a magnifying glass to try to decipher some of those miserable keys.

    Anyway, if you have done this and continue to encounter the error about the key being invalid, please contact support as it is possible that a block of keys has not been entered onto the servers as valid for use.

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.

     

    -steve

     

    Sunday, December 23, 2007 6:50 PM
    Moderator