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Blocked product key RRS feed

  • Question

  • This afternoon I was trying to download virtual PC. The website had me download and install the browser validation plugin. I've been running my copy of Windows 7 Pro since May without issues (and it's passed validation) but as soon as the plug-in checked validation my key was blocked. If it's been blocked and I'm to contact my reseller, whom do I contact at Microsoft about this? I bought the copy of Windows from Microsoft through the student program. Here is the diagnostics report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-DKP3R-WPFMY-K7HK7
    Windows Product Key Hash: TAEWJUB6ewVCnQolk5TxDfsz4YI=
    Windows Product ID: 00371-153-8791647-85176
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {25DB4B5E-7729-4CD2-B366-39BBB9E9A606}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{25DB4B5E-7729-4CD2-B366-39BBB9E9A606}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-K7HK7</PKey><PID>00371-153-8791647-85176</PID><PIDType>5</PIDType><SID>S-1-5-21-2097045127-3253097422-1155234945</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8440p</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68CCU Ver. F.0B</Version><SMBIOSVersion major="2" minor="6"/><Date>20100602000000.000000+000</Date></BIOS><HWID>6D6F3C07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-153-879164-01-1033-7601.0000-2452011
    Installation ID: 022225495626381203252285739905086071324624689426442872
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: K7HK7
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 9/2/2011 2:04:51 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:2:2011 13:35
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAAABAAAABQABAAEA6GFiPlAmymng9rhp0PI6rzyWZHvqAXKKvkFcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  172B   
      FACP   HPQOEM  172B   
      HPET   HPQOEM  172B   
      MCFG   HPQOEM  172B   
      TCPA   HPQOEM  172B   
      SSDT   HPQOEM  SataAhci
      SSDT   HPQOEM  SataAhci
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SataAhci
      SSDT   HPQOEM  SataAhci
      SSDT   HPQOEM  SataAhci
      ASF!   HPQOEM  172B   

     



    • Edited by Dilsaver Friday, September 2, 2011 8:13 PM
    Friday, September 2, 2011 8:12 PM

Answers

All replies

  • Whom did you purchase from?  Microsoft?  Digital River?  A University?

    If you purchased an upgrade copy did you perform an upgrade or did you perform a clean installation?  An upgrade product key requires the previous copy of Windows to still be on the computer when the upgrade is started.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, September 3, 2011 12:29 AM
    Answerer
  • From Microsoft. Delivered through Digital River.

    It looks like it was the upgrade. I'm not sure if I did a clean install or an upgrade install. If I did a clean, would that cause this issue?

    If the key has been blocked at this point, how do I resolve that to install appropriately?

    Saturday, September 3, 2011 3:50 PM
  • Misuse of an upgrade product key would not cause a blocked key message but would cause an activation error.  If you requested a refund for some reason then the key would be blocked but that is not the only cause.  There are an unusual number of non-genuine errors showing up today involving retail copies of Windows 7.  I am going to wait for Noel Paton to review the threads and comment.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, September 3, 2011 5:07 PM
    Answerer
  • Yea, the answers forum is also becoming overwhelmed by these apparently genuine windows with blocked product keys.

    this is the only useful thing I have seen so far:

     

    Ok, after calling MS support (1-800-642-7676 then transferred to 1-866-530-6364), it seems the Microsoft Store servers are having issues. They had to reissue new codes for my copies.

    Saturday, September 3, 2011 9:29 PM
    Answerer
  • I hope Noel shows up soon.  I don't think that Darin is available due to a medical procedure he just had.  Looks like fun.  Sometimes MS sends alerts to MVPs so maybe Carey will get something.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, September 3, 2011 9:36 PM
    Answerer
  • I hope Noel shows up soon.  I don't think that Darin is available due to a medical procedure he just had.  Looks like fun.  Sometimes MS sends alerts to MVPs so maybe Carey will get something.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.


    Encouraging, thanks!

    I have thought about it, and I'm pretty sure I threw the old Vista key on a VM two weeks ago. I did go the upgrade path.

    I'll wait to see if it's an issue with the MS Store key, which seems more likely since Windows Update would have run a few times since the old key was re-used.

    Sunday, September 4, 2011 3:07 PM
  • You are not entitled to use the Vista license on any computer once it has been used to upgrade to Windows 7.  The upgrade license requires you to retire the product key used in the old software.  Your Windows 7 end user agreement is very specific about that:

    15. UPGRADES. To use upgrade software, you must first be licensed for the software that is eligible for the upgrade. Upon upgrade, this agreement takes the place of the agreement for the software you upgraded from. After you upgrade, you may no longer use the software you upgraded from.

    But the store key is the problem right now.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Sunday, September 4, 2011 3:58 PM
    Answerer
  • I just wanted to update this thread.

    There appears to have been an issue with the Product key Activation/Validation servers that only effected a subset of Digitally Distributed Product keys.

    This issue has been corrected and user that were affected by this should no longer be seeing a Non-Genuine/Key Blocked error.

    If you do still see this error please try the following:

    1) Reboot and then re-try Activating and/or Validating.

    2) If you still see the issue, please contact Microsoft Assisted Support (at one of the below URLs)

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 9:37 PM
    Wednesday, September 7, 2011 9:37 PM