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CRM document window crashes after being opened from Outlook 2010 RRS feed

  • Question

  • Running outlook 2010 connecting to on-premise CRM 2011 with rollup 17 installed.

    Started just a few days ago, when I click on a document (like a contract, account, contact, etc.) the new window will open, the data will show up for a split second and then the window will close. Outlook then starts flashing and is unusable until I close it.

    This does not happen on other computers. I have reinstalled the client-side rollup 17, removed the crm from outlook and reconfigured it back in. Still happens.

    I do have trace files as I opened outlook, clicked on a record, and then closed outlook after the window crash. Let me know which file would be helpful to post.

    Thanks for the help!

    Tuesday, August 5, 2014 6:27 PM