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Cannot install purchased onecare product on Vista with 90 day onecare expired. RRS feed

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    I'm going around in circles so maybe someone can help.

     

    I bought onecare for my father in the Uk thinking it would be a good idea. I had sent him vista home ultimate and there was a 90 day onecare pack in place.

     

    Problem is, it will not allow him to get to the point where it asks for the onecare key for the pack I sent him. It asks for his live ID and since he never had a live ID we created one. The install says it's the incorrect account. I told him to uninstall onecare and then run the cleanup tool which he did successfully. However on installing onecare again we get exactly the same frustrating message.

     

    How do I know firstly, if there is another Live ID the onecare install expects? Is it looking for the one used when the vista upgrade was installed.

     

    I'm sure this must be a fairly common occurence where someone buys the pack from a store rather than subscribe within the 90 day window so please, someone, anyone. HELP!

     

     

     

    Wednesday, December 5, 2007 9:56 PM

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    Hi, Kevin.

    When you perform an activation from within OneCare, you sign in with your LiveID and if that LiveID has no subscription, it asks for payment or activate with a token. If he has never entered the product key, you might want to do this -

     

    Go to http://onecare.live.com and sign in with the LiveID for your father's account. Enter the 25 character to perform the activation. This will create the subscription. Now, have your father sign in with that LiveID when he activates OneCare from within OneCare. It should see the subscription and activate.

     

    -steve

     

     

     

    Thursday, December 6, 2007 1:43 AM
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    Hi, Kevin.

    When you perform an activation from within OneCare, you sign in with your LiveID and if that LiveID has no subscription, it asks for payment or activate with a token. If he has never entered the product key, you might want to do this -

     

    Go to http://onecare.live.com and sign in with the LiveID for your father's account. Enter the 25 character to perform the activation. This will create the subscription. Now, have your father sign in with that LiveID when he activates OneCare from within OneCare. It should see the subscription and activate.

     

    -steve

     

     

     

    Thursday, December 6, 2007 1:43 AM
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    Hi Steven, thanks for the answer. I didn't see this reply until after I had toldmy dad to go with the avast and defender mix. I'll see if he's used my advice and if not I'll give the onecare install one last try using your advice. Just a quick comment though, it never asked for a subscription toen or to buy the product, simply says the acount is incorrect. I've tested the acocunt and it works fine on it's own so it's not a live account issue.

     

    The product should allow for complete install without the live id being an essential part, at least we could then fault find the issue after the onecare is in and licensed.

     

     

    Sunday, December 16, 2007 3:33 PM
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    One other possibility is that the password for the LiveID was pasted into the fields when going through activation. There is a bug in 2.0 that causes a pasted password to fail.

     

    The LiveID is required for the subscription since OneCare is a subscription product.

    -steve

     

    Monday, December 17, 2007 4:44 PM
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