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Office genuine authentication problems RRS feed

  • Question

  • I have Office 2002 and I need to get updates, but I can't get them online because it says it fails the authentication process because it says Office has not been activated.  Here is the error:

     

    Microsoft Office XP Professional:
    Validation Incomplete: Office Must Be Activated

    The validation process could not be completed because your copy of Microsoft Office has not been activated.

    Activate Office now
    • Start any Office application. The activation wizard will walk you through the steps required to activate Office.
    • For additional instructions, or if you have problems activating Office and Office applications, visit knowledge base article # 828958. To learn more about benefits of product activation, visit the How to Tell site.
    I was unable to activate Office

    If you are unable to activate Office by following the steps above or using the methods in the knowledge base article, the copy of Office on your computer may be counterfeit or may have been installed incorrectly.

    What could prevent activation?
    • If your computer is new, the copy of Office installed on your computer may be counterfeit or may have been incorrectly installed.
    • If Office was installed or upgraded on an existing computer:
      • The copy of Office you installed on your computer may be counterfeit.
      • A third party, such as a repair shop, may have installed Office incorrectly or used a counterfeit copy.
    [0x80180101]

    Microsoft Publisher 2002:
    Validation Incomplete: Office Must Be Activated

    The validation process could not be completed because your copy of Microsoft Office has not been activated.

    Activate Office now
    • Start any Office application. The activation wizard will walk you through the steps required to activate Office.
    • For additional instructions, or if you have problems activating Office and Office applications, visit knowledge base article # 828958. To learn more about benefits of product activation, visit the How to Tell site.
    I was unable to activate Office

    If you are unable to activate Office by following the steps above or using the methods in the knowledge base article, the copy of Office on your computer may be counterfeit or may have been installed incorrectly.

    What could prevent activation?
    • If your computer is new, the copy of Office installed on your computer may be counterfeit or may have been incorrectly installed.
    • If Office was installed or upgraded on an existing computer:
      • The copy of Office you installed on your computer may be counterfeit.
      • A third party, such as a repair shop, may have installed Office incorrectly or used a counterfeit copy.
    [0x80180101]

     

    So after I tried that I went to activate the product through an office application such as Word, and it says the product has already been activated. How do I deal with this?

    Let me know. Thanks.

     

    Saturday, May 19, 2007 2:50 PM

Answers

  • Connor,

     

     

    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.  Open My Computer located on your desktop


    1. Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.
    2. Right click the data.dat file, then click “Delete”.
    3. This data.dat file is for Office (not OGA)
    4. Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    5. If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng
    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us
    Here you will find links for various resolutions which you may encounter. Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851. Please re-post here should you need further assistance.


    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
    http://support.microsoft.com/kb/919895

    Did this work?  I look forward to the outcome at your earliest opportunity.


    Thank you
    Stephen Holm
    OGA Forum Manager

     

     


     

    Wednesday, May 23, 2007 12:26 AM

All replies

  • I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine
    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en
    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.
    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.

    If the issue still has not been resolved could you please provide us with the following information?

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Monday, May 21, 2007 8:52 PM
  • I did everything you suggested and still received the same error when I tried to validate office. Windows validates fine, but office doesn't. Here is the information from the "Windows" tab on the MGA Diagnostic tool:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-2TWV3-XWJDP-36Y88
    Windows Product Key Hash: GVyLS3SOSzu1sfIqAiftuHMpBco=
    Windows Product ID: 55277-OEM-2148382-19283
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {653DB327-A489-439E-B1CB-2D642959AE18}
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{653DB327-A489-439E-B1CB-2D642959AE18}</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-36Y88</PKey><PID>55277-OEM-2148382-19283</PID><PIDType>3</PIDType><SID>S-1-5-21-515967899-436374069-682003330</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>A7N8X-X</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A7N8X-X ACPI BIOS Rev 1005</Version><SMBIOSVersion major="2" minor="2"/><Date>20030514000000.000000+000</Date></BIOS><HWID>D421356F0184A06B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>4BCC8FE6EDD97B4</Val><Hash>4TGdtn+P5lO1K2/CJfCcuGkKO3Q=</Hash><Pid>54186-OEM-1793001-08026</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>6192C0BEED5C7B4</Val><Hash>sXeDpaOmBtFpd0hOJBBEp8oDjKo=</Hash><Pid>54197-OEM-1692971-52026</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

    It says that office 101 is not activated, but when I go to activate it through any office application such as word it says that it has already been activated. This seems like a terrible cycle. All I want to get are update for office because it is running so slow and freezing up a bunch. Let me know what you think. Thanks.

     

    Connor

    Tuesday, May 22, 2007 9:54 PM
  • Connor,

     

     

    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.  Open My Computer located on your desktop


    1. Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.
    2. Right click the data.dat file, then click “Delete”.
    3. This data.dat file is for Office (not OGA)
    4. Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    5. If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng
    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us
    Here you will find links for various resolutions which you may encounter. Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851. Please re-post here should you need further assistance.


    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
    http://support.microsoft.com/kb/919895

    Did this work?  I look forward to the outcome at your earliest opportunity.


    Thank you
    Stephen Holm
    OGA Forum Manager

     

     


     

    Wednesday, May 23, 2007 12:26 AM
  • Stephen,

     

    Thanks for the help. I was able to validate my version of Office and look for updates. I have one more question. The reason I wanted to validate my version of office was to get updates to help Office applications such as Word to stop being so slow, especially when we try to save a file. When I did the updates it said my products were all up to date. Any ideas about how to get office to stop freezing up? Thanks.

     

    Connor

    Wednesday, May 23, 2007 3:11 PM
  • Connor,

     

    Your welcome.  As far as Office freezing up can you be more specific? Tell me exactly what is happening. 

     

     

    Stephen Holm, MS

    OGA and WGA Forum Manager

    Wednesday, May 23, 2007 6:49 PM