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Office Genuine Advantage Failure RRS feed

  • Question

  • Hi - I purchased Microsoft Office Enterprise through the Home Use Agreement which my company is a member of. I installed and I receive an OGA failure, why?

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-9Y4CR-B6K2D-K8GQJ
    Windows Product Key Hash: UVhxESNVvxhzsKVL/d3u2Vcy1E4=
    Windows Product ID: 89580-495-2943665-71599
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {DCDC62FE-2F46-4B68-B47E-A37DCCC2575A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DCDC62FE-2F46-4B68-B47E-A37DCCC2575A}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K8GQJ</PKey><PID>89580-495-2943665-71599</PID><PIDType>5</PIDType><SID>S-1-5-21-2848631555-349442048-3889764482</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>Maximus Formula</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1207   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080723000000.000000+000</Date></BIOS><HWID>F7323507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>288C7D77339AED4</Val><Hash>tuhV31MuILfqH9q6uw9s9XQDQ4M=</Hash><Pid>81599-874-2770246-65475</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00142-495-294366-00-2057-6001.0000-1732008
    Installation ID: 015022357882423431017575981406323164880485292231961552
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: K8GQJ
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: QgAAAAIABgABAAEAAgABAAAABQABAAEA6GH61rKNsbgm/gD4AqWI/WT+4l84gHofje/y9AbhVhGSz9S3rFaSxkxY

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM
      OSFR   A_M_I_  OEMOSFR

     

    Wednesday, September 23, 2009 6:44 AM

Answers

  • OK, this is highly embarrasing. I re-installed the update, rebooted, went to www.microsoft.com/genuine and validated office. I received "Validation Successful" and I no longer get the OGA error either.

    Thank you for your time - you may close the call. Thanks also for the Win7 response.
    • Marked as answer by Darin Smith MS Thursday, September 24, 2009 7:04 PM
    Thursday, September 24, 2009 1:27 PM

All replies

  • It appears that nobody can help me... I saw that someone reported that when they changed their default browser from Firefox to IE then the problem was solved. As the mgadiag states that Firefox is my default browser (which I was unaware of) I'll try that tonight. If that does indeed solve the problem then I will be even more displeased with M$ then I already am....

    However I have another question - on October 22nd I will uninstall this allegedly non-genuine version of Office Enterprise (despite me having a receipt to the contrary), re-format my hard-drive, install Windows 7 and re-install Office. Will it validate successfully? Will it work? Will it give me an OGA error as it does now? Because I choose to upgrade my O/S does that mean I have to purchase Office again? - I really hope not, that would just be terrible and probably illegal.
    Wednesday, September 23, 2009 11:17 AM
  • Hello davidpress,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    The report is showing that your installation of Office Enterprise 2007 is Genuine.  However, if I am reading the data correctly, you do not seem to have the Office Genuine Advantage Notifications Utility installed, so I'm not quite sure how you would get an "OGA failure"?

    By "OGA failure" do you mean that you were somehow informed that the installation of Office was nongenuine, or do you mean that OGA failed to install on the computer?  Did you get this failure when you visited Microsoft Downloads to get an Office nice-to-have download, such as a template?

    Just as a point of information, as a benefit made available to the employees of organizations who have purchased certain Volume Licensing programs from Microsoft, the Home Use Program (HUP) is dependent upon that organiation's Volume Licensing Agreement, so if the organization were to terminate the Agreement, the licenses for Office being used under the HUP would also terminate.  Likewise, if someone using Office under the HUP were to end their relationship with that organization, their license for the HUP would also end.  I'm not saying this is your situation now, I'm just giving you the information so you'll know for the future.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, September 23, 2009 1:24 PM
  • Ooooh you are clever! Because that infuriating OGA message annoyed me so much, I rolled back my system via System Restore to a point before the update was installed and then unselected the update and hid it. It was at this point I ran the mgadiag.

    I can reinstall the OGA update and run mgadiag again and paste the new results...

    Yes, I understand about the VL agreement, this was made clear to me by my employee also.

    What about my Windows 7 O/S upgrade question?!
    Wednesday, September 23, 2009 2:14 PM
  • Hello davidpress,

    If you don't mind, install the OGA Notifications Utility again and run a fresh report.  We can only try to figure it out when it throws a fit.

    As to your Win7 question, it would of course depend upon the true current status, which we are working on now.  If it's good now it'll be good with Win7, and vice-versa.  But I can tell you that AFAIK there's nothing in the Home Use Program that prevents you from moving the license to another computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, September 23, 2009 3:47 PM
  • OK, this is highly embarrasing. I re-installed the update, rebooted, went to www.microsoft.com/genuine and validated office. I received "Validation Successful" and I no longer get the OGA error either.

    Thank you for your time - you may close the call. Thanks also for the Win7 response.
    • Marked as answer by Darin Smith MS Thursday, September 24, 2009 7:04 PM
    Thursday, September 24, 2009 1:27 PM